Elements 12 downloaded from app store crashing on MacOS 10.11.2

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  • Problem
  • Updated 3 years ago
  • (Edited)
I have a Macbook Pro Retina and Photoshop Elements 12 downloaded from the app store. I downloaded it about a year ago, used it, and then stopped using it for a few months. I've tried to use it lately and get the message "Photoshop Elements 12 Editor quit unexpectedly." (Even though it never opened). How do I fix this?
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Leah Wallalce

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Posted 3 years ago

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Chris Cox

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What does the long detailed crash report say? (click the report button, show details, copy and paste the whole thing here)
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Leah Wallalce

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Process: Adobe Photoshop Elements 12 Editor [3198]
Path: /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/MacOS/Adobe Photoshop Elements 12 Editor
Identifier: com.adobe.pse12editor
Version: 12.0 (12)
App Item ID: 768610744
App External ID: 192852631
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Photoshop Elements 12 Editor [3198]
User ID: 501

Date/Time: 2015-12-28 00:01:19.610 -0500
OS Version: Mac OS X 10.11.2 (15C50)
Report Version: 11
Anonymous UUID: 97CBC639-005E-D175-7460-159370C5A7A8

Sleep/Wake UUID: 726DC1A8-B4D5-4FFF-8FEA-7B4375B36F0B

Time Awake Since Boot: 69000 seconds
Time Since Wake: 17000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000000000b1
Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0xb1:
-->
__TEXT 0000000100000000-00000001030d0000 [ 48.8M] r-x/rwx SM=COW /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/MacOS/Adobe Photoshop Elements 12 Editor

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.yourcompany.ems 0x0000000103cc431d engine_unlocked_finish + 13
1 com.yourcompany.ems 0x0000000103cc44f8 ENGINE_finish + 88
2 com.yourcompany.ems 0x0000000103cd2552 EVP_PKEY_free + 98
3 com.yourcompany.ems 0x0000000103cde2d5 pubkey_cb + 21
4 com.yourcompany.ems 0x0000000103ce2673 asn1_item_combine_free + 531
5 com.yourcompany.ems 0x0000000103ce276d ASN1_template_free + 141
6 com.yourcompany.ems 0x0000000103ce264b asn1_item_combine_free + 491
7 com.yourcompany.ems 0x0000000103ce276d ASN1_template_free + 141
8 com.yourcompany.ems 0x0000000103ce264b asn1_item_combine_free + 491
9 com.yourcompany.ems 0x0000000103ce273c ASN1_template_free + 92
10 com.yourcompany.ems 0x0000000103ce264b asn1_item_combine_free + 491
11 com.yourcompany.ems 0x0000000103ce276d ASN1_template_free + 141
12 com.yourcompany.ems 0x0000000103ce264b asn1_item_combine_free + 491
13 com.yourcompany.ems 0x0000000103ce2457 ASN1_item_free + 23
14 com.adobe.pse12editor 0x000000010198e81f 0x100000000 + 26798111
15 com.adobe.pse12editor 0x000000010198ed63 0x100000000 + 26799459
16 com.adobe.pse12editor 0x000000010169629f 0x100000000 + 23683743
17 com.adobe.pse12editor 0x00000001002af319 0x100000000 + 2814745
18 com.adobe.pse12editor 0x00000001002afb59 0x100000000 + 2816857
19 com.adobe.pse12editor 0x0000000100002df4 0x100000000 + 11764

Thread 1:
0 libsystem_kernel.dylib 0x00007fff8d5426de __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9fb7c729 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff9fb7a365 start_wqthread + 13

Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8d542ff6 kevent_qos + 10
1 libdispatch.dylib 0x00007fff8bf17099 _dispatch_mgr_invoke + 216
2 libdispatch.dylib 0x00007fff8bf16d01 _dispatch_mgr_thread + 52

Thread 3:
0 libsystem_kernel.dylib 0x00007fff8d5426de __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9fb7c729 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff9fb7a365 start_wqthread + 13

Thread 4:
0 libsystem_kernel.dylib 0x00007fff8d5426de __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9fb7c729 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff9fb7a365 start_wqthread + 13

Thread 5:
0 libsystem_kernel.dylib 0x00007fff8d5426de __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9fb7c729 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff9fb7a365 start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000001 rcx: 0x0000000000000091 rdx: 0x0000000103d4de31
rdi: 0x0000000000000001 rsi: 0x0000000000000001 rbp: 0x00007fff5fbff2d0 rsp: 0x00007fff5fbff2b0
r8: 0x0000000000000189 r9: 0x000000010f5a8df0 r10: 0x00000000106ae514 r11: 0x000000010f500000
r12: 0x000000010f5ae230 r13: 0x0000000103db8cd0 r14: 0x0000000000000001 r15: 0x0000000000000002
rip: 0x0000000103cc431d rfl: 0x0000000000010246 cr2: 0x00000000000000b1

Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14

Binary Images:
0x100000000 - 0x1030cffe7 +com.adobe.pse12editor (12.0 - 12) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/MacOS/Adobe Photoshop Elements 12 Editor
0x103b36000 - 0x103b62ff7 +libtbb.dylib (0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/libtbb.dylib
0x103b7b000 - 0x103b89ff3 +libtbbmalloc.dylib (0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/libtbbmalloc.dylib
0x103ba0000 - 0x103da6fef +com.yourcompany.ems (1.0 - 1) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/ems.framework/Versions/A/ems
0x103e5f000 - 0x103e64fff org.twain.dsm (1.9.5 - 1.9.5) /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
0x103e6a000 - 0x103e7dff7 +com.adobe.ahclientframework (1.8.0.31 - 1.8.0.31) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0x103e87000 - 0x103e8bfff com.apple.agl (3.3.1 - AGL-3.3.1) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x103e93000 - 0x1040dcfe7 +com.adobe.linguistic.LinguisticManager (6.0.0 - 17206) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/adobelinguistic.framework/Versions/3/AdobeLinguistic
0x104160000 - 0x1045a6fff +com.adobe.MPS (AdobeMPS 5.8.0.24821 - 5.8.0.24821) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x104623000 - 0x10497cff7 +com.adobe.AGM (AdobeAGM 4.26.20.29596 - 4.26.20.29596) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x1049e6000 - 0x104d38fff +com.adobe.CoolType (AdobeCoolType 5.10.70.29596 - 5.10.70.29596) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x104d85000 - 0x104dadff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x104db5000 - 0x104de1fff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.7.101.18636 - 3.7.101.18636) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat
0x104e05000 - 0x104f52ff7 +com.winsoft.wrservices (WRServices 5.0.0 - 5.0.0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/wrservices.framework/Versions/a/WRServices
0x104fc7000 - 0x105036ff7 +aif_core (0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/aif_core.framework/Versions/A/aif_core
0x10505f000 - 0x1050bcfff +data_flow (0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/data_flow.framework/Versions/A/data_flow
0x105154000 - 0x1051e4ff7 +image_flow (0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/image_flow.framework/Versions/A/image_flow
0x105246000 - 0x105462ff7 +aif_ogl (0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/aif_ogl.framework/Versions/A/aif_ogl
0x105563000 - 0x10557fff7 +image_runtime (0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/image_runtime.framework/Versions/A/image_runtime
0x10559a000 - 0x10562dfff +com.adobe.owl-canvas (AdobeOwlCanvas version 3.0.68 - 3.0.68) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/a/AdobeOwlCanvas
0x105651000 - 0x10599afef +com.adobe.dvaui.framework (dvaui version 5.0.0 - 5.0.0.0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/dvaui.framework/Versions/a/dvaui
0x105b32000 - 0x105cb4fe7 +com.adobe.dvacore.framework (dvacore version 5.0.0 - 5.0.0.0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/dvacore.framework/Versions/a/dvacore
0x105d5b000 - 0x1060d3fff +com.adobe.dvaadameve.framework (dvaadameve version 5.0.0 - 5.0.0.0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/dvaadameve.framework/Versions/a/dvaadameve
0x106225000 - 0x10639efff +com.adobe.ACE (AdobeACE 2.19.18.29596 - 2.19.18.29596) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x1063b2000 - 0x1063d0fff +com.adobe.BIB (AdobeBIB 1.2.02.29596 - 1.2.02.29596) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x1063d8000 - 0x10649dfff +com.adobe.JP2K (2.0.0 - 2.0.0.25990) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/adobejp2k.framework/Versions/A/AdobeJP2K
0x1064ed000 - 0x1064f1ff7 +com.adobe.ape.shim (3.4.0.1 - 3.4.0.1) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
0x1064f8000 - 0x106558ff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.3 -c 11 - 66.146729) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x106563000 - 0x1069fefff +com.nvidia.cg (2.2.0006 - 0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/Cg.framework/Versions/A/Cg
0x106f93000 - 0x106fe2fff +com.adobe.headlights.LogSessionFramework (2.1.2.1785) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x107018000 - 0x10703dffe +com.adobe.PDFSettings (AdobePDFSettings 1.04.0 - 1.4) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/adobepdfsettings.framework/Versions/A/AdobePDFSettings
0x107079000 - 0x107215fff +com.adobe.PlugPlug (2.0.0.109 - 2.0.0.109) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/plugplug.framework/Versions/a/PlugPlug
0x1072c2000 - 0x107370fef +com.adobe.AdobeScCore (ScCore 4.2.13 - 4.2.13.31637) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
0x1073ae000 - 0x10742dfff +com.adobe.FileInfo.framework (Adobe XMP FileInfo 5 . 3 . 0 . 0 -i 3 - 66.155314) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
0x10743f000 - 0x1074fcff7 +com.adobe.AdobeExtendScript (ExtendScript 4.2.13 - 4.2.13.31637) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScript
0x107547000 - 0x107641fe7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.7.101.18636 - 3.7.101.18636) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/adobeaxedomcore.framework/Versions/A/AdobeAXEDOMCore
0x1076e6000 - 0x1077c5fef +com.adobe.AXEXSLT (AdobeAXSLE 3.7.101.18636 - 3.7.101.18636) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/adobeaxsle.framework/Versions/A/AdobeAXSLE
0x107858000 - 0x107860ff3 +com.adobe.boostthreads.framework (boost_threads version 5.0.0 - 5.0.0.0) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/boost_threads.framework/Versions/a/boost_threads
0x107869000 - 0x107a76fff +com.adobe.owl (AdobeOwl version 4.1.9 - 4.1.9) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x107ab9000 - 0x107b73ff7 +com.adobe.breeze (AdobeBreeze 2.0.2.1 - 2.0.2.1) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/FaceDetector.framework/Versions/A/FaceDetector
0x107cb7000 - 0x107cdcff7 com.apple.DiscRecordingUI (9.0.1 - 9010.4.3) /System/Library/Frameworks/DiscRecordingUI.framework/Versions/A/DiscRecordingUI
0x107cfe000 - 0x107d4dff7 +com.libcurl.libcurl (libcurl 7.18.2 - 7.18.2) /Applications/Adobe Photoshop Elements 12 Editor.app/Contents/Frameworks/libcurl.framework/Versions/A/libcurl
0x107dcc000 - 0x107dceff7 com.apple.textencoding.unicode (3.0 - 3.0) /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x10b6a5000 - 0x10b6c1ff7 libJapaneseConverter.dylib (68) /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0x10b6c7000 - 0x10b6e9ff7 libKoreanConverter.dylib (68) /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0x10b6ee000 - 0x10b6fdff7 libSimplifiedChineseConverter.dylib (68) /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x10b702000 - 0x10b714fff libTraditionalChineseConverter.dylib (68) /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0x10b719000 - 0x10b71afff libCyrillicConverter.dylib (68) /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
0x7fff6404a000 - 0x7fff64080fa7 dyld (360.18) /usr/lib/dyld
0x7fff89865000 - 0x7fff898ccfff com.apple.framework.CoreWiFi (11.0 - 1101.20) /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x7fff898de000 - 0x7fff8996bfff libsystem_c.dylib (1082.20.4) /usr/lib/system/libsystem_c.dylib
0x7fff8998b000 - 0x7fff899a2fff libsystem_asl.dylib (322) /usr/lib/system/libsystem_asl.dylib
0x7fff8a2e6000 - 0x7fff8a2e8ff7 libRadiance.dylib (1442) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x7fff8a2e9000 - 0x7fff8a33cff7 libc++.1.dylib (120.1) /usr/lib/libc++.1.dylib
0x7fff8a340000 - 0x7fff8a36eff7 com.apple.DictionaryServices (1.2 - 250) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
0x7fff8a3a2000 - 0x7fff8a3c4fff com.apple.IconServices (68.1 - 68.1) /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconServices
0x7fff8a427000 - 0x7fff8a42ffff libcopyfile.dylib (127) /usr/lib/system/libcopyfile.dylib
0x7fff8a430000 - 0x7fff8a82cfff libLAPACK.dylib (1159) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x7fff8a869000 - 0x7fff8a8f2ff7 com.apple.PerformanceAnalysis (1.0 - 1) /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis
0x7fff8aa19000 - 0x7fff8aa1cfff com.apple.IOSurface (108.0.1 - 108.0.1) /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff8aa1d000 - 0x7fff8aa6eff7 com.apple.audio.CoreAudio (4.3.0 - 4.3.0) /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff8aa6f000 - 0x7fff8aa70ffb libremovefile.dylib (41) /usr/lib/system/libremovefile.dylib
0x7fff8aa71000 - 0x7fff8aa95fff com.apple.MultitouchSupport.framework (304.10 - 304.10) /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport
0x7fff8aa96000 - 0x7fff8ab0afff com.apple.Heimdal (4.0 - 2.0) /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff8ad24000 - 0x7fff8ad3efff com.apple.Kerberos (3.0 - 1) /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff8ad3f000 - 0x7fff8ae4efe7 libvDSP.dylib (563.4) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x7fff8bf0f000 - 0x7fff8bf3cfff libdispatch.dylib (501.20.1) /usr/lib/system/libdispatch.dylib
0x7fff8c067000 - 0x7fff8c09eff7 com.apple.LDAPFramework (2.4.28 - 194.5) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x7fff8c117000 - 0x7fff8c12afff com.apple.CoreBluetooth (1.0 - 1) /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth
0x7fff8c12b000 - 0x7fff8c3abff3 com.apple.security (7.0 - 57337.20.44) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff8c61c000 - 0x7fff8c6c3fff com.apple.LanguageModeling (1.0 - 1) /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/LanguageModeling
0x7fff8c6ff000 - 0x7fff8c6fffff com.apple.audio.units.AudioUnit (1.13 - 1.13) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff8c700000 - 0x7fff8c986ff7 com.apple.CFNetwork (760.2.6 - 760.2.6) /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff8c987000 - 0x7fff8c990ff3 libsystem_notify.dylib (150.20.3) /usr/lib/system/libsystem_notify.dylib
0x7fff8c991000 - 0x7fff8c9a7ff7 libLinearAlgebra.dylib (1159) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLinearAlgebra.dylib
0x7fff8c9af000 - 0x7fff8ca5ffe7 libvMisc.dylib (563.4) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x7fff8cbf6000 - 0x7fff8d06cfff com.apple.CoreFoundation (6.9 - 1256.14) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8d06d000 - 0x7fff8d096fff libxpc.dylib (756.20.4) /usr/lib/system/libxpc.dylib
0x7fff8d097000 - 0x7fff8d097fff com.apple.Accelerate (1.10 - Accelerate 1.10) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff8d098000 - 0x7fff8d09efff com.apple.IOAccelerator (203.14 - 203.14) /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelerator
0x7fff8d0a0000 - 0x7fff8d0c4fff libJPEG.dylib (1442) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff8d0d3000 - 0x7fff8d435f3f libobjc.A.dylib (680) /usr/lib/libobjc.A.dylib
0x7fff8d437000 - 0x7fff8d498ff7 libsystem_network.dylib (583.20.10) /usr/lib/system/libsystem_network.dylib
0x7fff8d52b000 - 0x7fff8d549fff libsystem_kernel.dylib (3248.20.55) /usr/lib/system/libsystem_kernel.dylib
0x7fff8d666000 - 0x7fff8d66afff libGIF.dylib (1442) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff8d6c6000 - 0x7fff8e917fff com.apple.CoreGraphics (1.600.0 - 948) /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff8e97a000 - 0x7fff8e97ffff com.apple.ImageCapture (9.0 - 9.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x7fff8e9b3000 - 0x7fff8e9b4fff com.apple.TrustEvaluationAgent (2.0 - 25) /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
0x7fff8e9c2000 - 0x7fff8e9d6fe3 libCGInterfaces.dylib (317.9) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/Libraries/libCGInterfaces.dylib
0x7fff8e9d7000 - 0x7fff8e9d8ff3 com.apple.print.framework.Print (10.0 - 266) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x7fff8e9e0000 - 0x7fff8e9e4fff libpam.2.dylib (20) /usr/lib/libpam.2.dylib
0x7fff8e9e5000 - 0x7fff8ed39ff7 com.apple.Foundation (6.9 - 1256.1) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8ed7e000 - 0x7fff8ed97fff com.apple.CFOpenDirectory (10.11 - 194) /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x7fff8eeba000 - 0x7fff8eebcfff libsystem_coreservices.dylib (19.2) /usr/lib/system/libsystem_coreservices.dylib
0x7fff8efd2000 - 0x7fff8efd2fff com.apple.CoreServices (728.6 - 728.6) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff8efd3000 - 0x7fff8fbf6ff7 com.apple.AppKit (6.9 - 1404.34) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff8fe3c000 - 0x7fff8fe70ff7 com.apple.CoreVideo (1.8 - 191.2) /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff9005a000 - 0x7fff90092fff com.apple.RemoteViewServices (2.0 - 99) /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices
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0x7fff90112000 - 0x7fff90236fff libsqlite3.dylib (216.4) /usr/lib/libsqlite3.dylib
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0x7fff9fd6e000 - 0x7fff9fd70fff libCVMSPluginSupport.dylib (12.0.40.6) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dylib
0x7fff9fd77000 - 0x7fff9fd9efff com.apple.ChunkingLibrary (167 - 167) /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
0x7fff9fd9f000 - 0x7fff9fdaafff libkxld.dylib (3248.20.55) /usr/lib/system/libkxld.dylib
0x7fff9fdab000 - 0x7fff9fdb4ff7 com.apple.CommonAuth (4.0 - 2.0) /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 34589
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=319.9M resident=0K(0%) swapped_out_or_unallocated=319.9M(100%)
Writable regions: Total=127.1M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=127.1M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 2048K 2
CG image 4K 2
CG shared images 208K 7
CoreAnimation 8K 3
CoreUI image file 128K 2
Dispatch continuations 16.0M 2
Kernel Alloc Once 8K 3
MALLOC 77.5M 22
MALLOC guard page 32K 7
Memory Tag 242 12K 2
Process Corpse Info 2048K 2
STACK GUARD 56.0M 7
Stack 10.1M 7
VM_ALLOCATE 40K 5
__DATA 34.7M 259
__IMAGE 528K 2
__LINKEDIT 103.5M 51
__TEXT 216.5M 245
__UNICODE 552K 2
mapped file 38.3M 9
shared memory 16.3M 11
=========== ======= =======
TOTAL 574.3M 631

Model: MacBookPro11,2, BootROM MBP112.0138.B16, 4 processors, Intel Core i7, 2 GHz, 8 GB, SMC 2.18f15
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)
Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0256F, 251 GB
USB Device: USB 3.0 Bus
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
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OK, the elements team will have to take a look.
I think they've seen this ems library crash before.
Photo of Leah Wallalce

Leah Wallalce

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Okay thank you
Photo of Leah Wallalce

Leah Wallalce

  • 6 Posts
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Have you figured it out yet?
Photo of Leah Wallalce

Leah Wallalce

  • 6 Posts
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I would like to know if there has been any progress made on my problem.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 823 Reply Likes
Still waiting for the Elements team to respond...
Photo of Mary Andersen

Mary Andersen

  • 2 Posts
  • 1 Reply Like
Is there a download or something to fix this issue? I spent $100 on the app. To not have it even OPEN and not get any assistance with the problem is thievery. 
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Mary Andersen

  • 2 Posts
  • 1 Reply Like
I'm having the same thing happen! Has this been resolved?
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Rich G

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Same problem. OS X 10.11.13
Has this been resolved yet?
Photo of Leah Wallalce

Leah Wallalce

  • 6 Posts
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Has this been resolved yet? I still cannot use Photoshop and it seems others are having the same problem