Elements 12: Crashes on my mac pro

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  • Problem
  • Updated 4 years ago
  • (Edited)
I purchased Photoshop Elements 12 for the MAC August 2014...every time I use it my computer crashes. Took it into MAC, they couldn't figure it out and replaced my hard-drive. Out $200.00 for computer repair...And...it STILL crashes my computer when I open the program! NOT HAPPY! What is the fix for this?!
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Rebecca McKinzie

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  • Frustrated & MAD

Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is the whole mac crashing and you need to restart the whole system? A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (video card driver, etc), failing/damage hard disk, damaged OS installation, or failing hardware (hard disk, video card, etc).

If just Elements crashes, what does the crash report say?
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Rebecca McKinzie

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Elements 12 changed some of the startup files

- The MAC store thought it was a HD failure, however, after installing a new HD, it did it again.
- We restored the MAC from a startup disk
- The Elements 12 seems to be an issue...Elements 10 worked well

11/21/14 10:40:21.146 AM spindump[1069]: com.apple.message.domain: com.apple.crashreporter.writereport.wakeups_resource.diag
com.apple.message.signature: Adobe Photoshop Elements Editor
com.apple.message.signature2: UNBUNDLED ||| 12.0 (20130903.r.43239) (12) ((null))
com.apple.message.signature3: wakeups
com.apple.message.result: noop
com.apple.message.summarize: YES
SenderMachUUID: B37DA875-044F-36A3-9B9E-A21DE5C75C52
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Rebecca McKinzie

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Diagnostic report

Process: ElementsAutoAnalyzer [309]
Path: /Applications/Adobe Elements 12 Organizer.app/Contents/ElementsAutoAnalyzer.app/Contents/MacOS/ElementsAutoAnalyzer
Identifier: com.adobe.ElementsAutoAnalyzer
Version: 20130902.AA12.557123 (12.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
User ID: 501

Date/Time: 2014-11-21 13:30:08.516 -0700
OS Version: Mac OS X 10.10 (14A389)
Report Version: 11
Anonymous UUID: C6B182EE-C56D-2913-F3CF-5905DFFF66B0

Time Awake Since Boot: 290 seconds

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

VM Regions Near 0:
-->
__TEXT 0000000100000000-000000010016e000 [ 1464K] r-x/rwx SM=COW /Users/USER/*/Adobe Elements 12 Organizer.app/Contents/ElementsAutoAnalyzer.app/Contents/MacOS/ElementsAutoAnalyzer [/Applications/Adobe Elements 12 Organizer.app/Contents/ElementsAutoAnalyzer.app/Contents/MacOS/ElementsAutoAnalyzer]

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 dvamarshal 0x0000000102895060 dvamarshal::RPCClient::SendRequest(boost::shared_ptr, boost::function1 const&>, boost::function2, dvacore::utility::SmallBlockAllocator::STLAllocator > const&>) + 22
1 dynamiclink 0x0000000102a13f8b memorybalancer::MemoryBalancer::MemoryBalancer(std::basic_string, dvacore::utility::SmallBlockAllocator::STLAllocator > const&, boost::function) + 1269
2 MediaFoundation 0x0000000102d74d6d MF::MM::GetSize() + 4493
3 MediaFoundation 0x0000000102d79a8a MF::MM::Purge(unsigned long, MF::PurgeUrgency) + 13290
4 MediaFoundation 0x0000000102d7691c MF::MM::Purge(unsigned long, MF::PurgeUrgency) + 636
5 MediaFoundation 0x0000000102d576db boost::system::system_error::what() const + 1359
6 MediaFoundation 0x0000000102d567c3 MF::Initializer::Initializer() + 31
7 Backend 0x000000010319b758 BE::Initialize() + 104
8 ElementsAutoAnalyzer 0x000000010002a349 boost::system::system_error::what() const + 12093
9 ElementsAutoAnalyzer 0x000000010002acf8 boost::system::system_error::what() const + 14572
10 ElementsAutoAnalyzer 0x0000000100029055 boost::system::system_error::what() const + 7241
11 ElementsAutoAnalyzer 0x0000000100008909 0x100000000 + 35081
12 ElementsAutoAnalyzer 0x0000000100009e5b 0x100000000 + 40539
13 com.apple.Foundation 0x0000000105b01023 __NSFireTimer + 95
14 com.apple.CoreFoundation 0x0000000105630b44 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
15 com.apple.CoreFoundation 0x00000001056307d3 __CFRunLoopDoTimer + 1059
16 com.apple.CoreFoundation 0x00000001056a3d9d __CFRunLoopDoTimers + 301
17 com.apple.CoreFoundation 0x00000001055ed268 __CFRunLoopRun + 2024
18 com.apple.CoreFoundation 0x00000001055ec838 CFRunLoopRunSpecific + 296
19 com.apple.CoreFoundation 0x00000001056a2ed1 CFRunLoopRun + 97
20 ElementsAutoAnalyzer 0x000000010003bb04 boost::system::system_error::what() const + 83704
21 ElementsAutoAnalyzer 0x00000001000078fc 0x100000000 + 30972

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00000001065ba22e kevent64 + 10
1 libdispatch.dylib 0x00000001063cda6a _dispatch_mgr_thread + 52

Thread 2:
0 libsystem_kernel.dylib 0x00000001065b9132 __psynch_cvwait + 10
1 com.apple.CoreServices.CarbonCore 0x000000010941d7e0 TSWaitOnCondition + 108
2 com.apple.CoreServices.CarbonCore 0x000000010941d9df TSWaitOnConditionTimedRelative + 171
3 com.apple.CoreServices.CarbonCore 0x00000001093ed31d MPWaitOnQueue + 192
4 ASLFoundation 0x00000001021c3270 ASL::AsyncFileReader::AsyncFileReader() + 498
5 com.apple.CoreServices.CarbonCore 0x00000001093ed904 PrivateMPEntryPoint + 58
6 libsystem_pthread.dylib 0x00000001066ce2fc _pthread_body + 131
7 libsystem_pthread.dylib 0x00000001066ce279 _pthread_start + 176
8 libsystem_pthread.dylib 0x00000001066cc4b1 thread_start + 13

Thread 3:
0 libsystem_kernel.dylib 0x00000001065b9486 __semwait_signal + 10
1 ElementsAutoAnalyzer 0x0000000100093f5b boost::system::system_error::what() const + 445263
2 ElementsAutoAnalyzer 0x000000010007fab9 boost::system::system_error::what() const + 362157
3 ElementsAutoAnalyzer 0x00000001000942c6 boost::system::system_error::what() const + 446138
4 libsystem_pthread.dylib 0x00000001066ce2fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00000001066ce279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00000001066cc4b1 thread_start + 13

Thread 4:
0 libsystem_kernel.dylib 0x00000001065b9946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00000001066cc4a1 start_wqthread + 13

Thread 5:
0 libsystem_kernel.dylib 0x00000001065b9946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00000001066cc4a1 start_wqthread + 13

Thread 6:
0 libsystem_kernel.dylib 0x00000001065b9946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00000001066cc4a1 start_wqthread + 13

Thread 7:
0 libsystem_kernel.dylib 0x00000001065b9132 __psynch_cvwait + 10
1 com.apple.CoreServices.CarbonCore 0x000000010941d7e0 TSWaitOnCondition + 108
2 com.apple.CoreServices.CarbonCore 0x000000010941d9df TSWaitOnConditionTimedRelative + 171
3 com.apple.CoreServices.CarbonCore 0x00000001093ed31d MPWaitOnQueue + 192
4 dvacore 0x0000000101d66d74 dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr > >&, int) + 200
5 dvacore 0x0000000101d64073 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr const&, boost::shared_ptr const&) + 115
6 dvacore 0x0000000101d61763 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0 const&, dvacore::threads::ThreadPriority, boost::function const&, boost::function const&) + 163
7 boost_threads 0x0000000101c98ace thread_proxy + 158
8 libsystem_pthread.dylib 0x00000001066ce2fc _pthread_body + 131
9 libsystem_pthread.dylib 0x00000001066ce279 _pthread_start + 176
10 libsystem_pthread.dylib 0x00000001066cc4b1 thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00007fff5fbfd7e0 rbx: 0x00007fff5fbfd7c0 rcx: 0x00007fff5fbfd7a0 rdx: 0x00007fff5fbfd7c0
rdi: 0x0000000000000000 rsi: 0x00007fff5fbfd7e0 rbp: 0x00007fff5fbfd6b0 rsp: 0x00007fff5fbfd640
r8: 0x0000000000000102 r9: 0x000000010d600000 r10: 0x0000000000006f40 r11: 0x000000010289504a
r12: 0x00007fff5fbfd7a8 r13: 0x00007fff5fbfd7c8 r14: 0x00007fff5fbfd7e0 r15: 0x0000000000000000
rip: 0x0000000102895060 rfl: 0x0000000000010202 cr2: 0x0000000000000000

Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14

Binary Images:
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0x114bc2000 - 0x114c02ff7 com.apple.CloudDocs (1.0 - 280.1) /System/Library/PrivateFrameworks/CloudDocs.framework/CloudDocs
0x114c3b000 - 0x114cccfff com.apple.cloudkit.CloudKit (259.2.3 - 259.2.3) /System/Library/Frameworks/CloudKit.framework/Versions/A/CloudKit
0x114d50000 - 0x114d5dfff com.apple.ProtocolBuffer (1 - 225.1) /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolBuffer
0x114d6b000 - 0x114d7dff7 com.apple.CoreDuetDaemonProtocol (1.0 - 1) /System/Library/PrivateFrameworks/CoreDuetDaemonProtocol.framework/Versions/A/CoreDuetDaemonProtocol
0x114d8b000 - 0x114dd7fff com.apple.corelocation (1486.17 - 1615.21) /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x114df4000 - 0x114e21fff com.apple.Accounts (113 - 113) /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x114e4b000 - 0x114e66ff7 com.apple.aps.framework (4.0 - 4.0) /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePushService
0x114e82000 - 0x11512efff com.apple.GeoServices (1.0 - 982.4.10) /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x11533d000 - 0x11533ffff com.apple.OAuth (25 - 25) /System/Library/PrivateFrameworks/OAuth.framework/Versions/A/OAuth
0x115345000 - 0x11534cfff libCGCMS.A.dylib (772) /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS.A.dylib
0x7fff6c0c0000 - 0x7fff6c0f6837 dyld (353.2.1) /usr/lib/dyld

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 198
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=202.4M resident=187.1M(92%) swapped_out_or_unallocated=15.3M(8%)
Writable regions: Total=108.4M written=12.8M(12%) resident=15.6M(14%) swapped_out=0K(0%) unallocated=92.8M(86%)

REGION TYPE VIRTUAL
=========== =======
CG shared images 144K
Kernel Alloc Once 8K
MALLOC 86.4M
MALLOC (admin) 32K
STACK GUARD 56.0M
Stack 11.1M
VM_ALLOCATE 2056K
__DATA 18.9M
__IMAGE 528K
__LINKEDIT 43.9M
__TEXT 158.7M
__UNICODE 544K
mapped file 38.6M
shared memory 4K
=========== =======
TOTAL 416.9M
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is the whole system crashing or just Elements?

When you replaced your hard drive, did they just clone the old OS onto the drive or did you do a clean install of new OS and Elements? If you did the former (clone the old stuff back on to the new driver) you may have just reintroduced your problem by replacing the damaged files for the OS and/or Elements.
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Rebecca McKinzie

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- Clean install of new operating system

- restored old files from back up for rest of pc

- Clean install of elements 12
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is the whole system crashing or just Elements?

Restored old files - Which ones? Your entire user folder including the Library folder?
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Rebecca McKinzie

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- Elements 10 works well
- Will Elements 13 be a problem with mac?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may. 13 was designed to run on Yosemite. You can download the trial to see if it works for you: http://www.adobe.com/downloads.html
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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From your crash report, you are missing both OS updates and Elements updates. Make sure both are up to date.
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Rebecca McKinzie

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I will not go through the pain of loading Elements 12 again
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Rebecca McKinzie

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I updated the OS last night when the update was available....the OS was as up to date as it could have been at the time of the crashes
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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From your crash report:

Version: 20130902.AA12.557123 (12.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
User ID: 501

Date/Time: 2014-11-21 13:30:08.516 -0700
OS Version: Mac OS X 10.10 (14A389)


There is a 10.10.1 update for OS X.
There is a 12.1 update for Elements.
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Rebecca McKinzie

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restored system
loaded osx
loaded Elements 13
same problem with this mac
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you post the crash report with 13 and 10.10.1?
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Rebecca McKinzie

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I will as soon as I can get the Mac up again....
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Rebecca McKinzie

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The only log I found was a systems log

Nov 22 13:06:31 Rebeccas-MacBook-Pro-2 kernel[0]: hfs: could not initialize summary table for Photoshop Elements 13
Nov 22 13:06:31 Rebeccas-MacBook-Pro-2 kernel[0]: hfs: mounted Photoshop Elements 13 on device disk4s2
Nov 22 13:06:31 Rebeccas-MacBook-Pro-2.local mds[35]: (Volume.Normal:2464) volume:0x7fca7c029200 ********** Bootstrapped Creating a default store:1 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/Photoshop Elements 13
Nov 22 13:09:45 Rebeccas-MacBook-Pro-2 kernel[0]: hfs: unmount initiated on Photoshop Elements 13 on device disk4s2
Nov 22 13:09:59 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.1 instead of 10.10.1. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.
Nov 22 13:09:59 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: 0 CarbonCore 0x00007fff93379dc3 ___Gestalt_SystemVersion_block_invoke + 113
Nov 22 13:09:59 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: 1 libdispatch.dylib 0x00007fff8b17cc13 _dispatch_client_callout + 8
Nov 22 13:09:59 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: 2 libdispatch.dylib 0x00007fff8b17cb26 dispatch_once_f + 117
Nov 22 13:09:59 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: 3 CarbonCore 0x00007fff933224da _Gestalt_SystemVersion + 987
Nov 22 13:09:59 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: 4 CarbonCore 0x00007fff933220c7 Gestalt + 144
Nov 22 13:09:59 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: 5 QtCore 0x000000010e8e3646 _GLOBAL__I_a + 22
Nov 22 13:09:59 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: 6 ??? 0x00007fff6a5afceb 0x0 + 140734977735915
Nov 22 13:11:09 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: Error: No class registered for interface 'mx.styles::IStyleManager2'.
Nov 22 13:11:09 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: 465
Nov 22 13:11:09 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: creationCompleteHandler()
Nov 22 13:11:09 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: WelcomeScreenContainer: planBfalse
Nov 22 13:11:09 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: WelcomeScreenContainer: planBtrue
Nov 22 13:11:09 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: WelcomeScreenContainer: setClientId: e0074a93-a1b8-4003-831f-b0f5898ae6c5
Nov 22 13:11:09 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: Product Type: TRY_AND_BUYOLS config path:
Nov 22 13:11:09 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: handleSetTrialDaysUsed(trailDaysUsed:Number)0
Nov 22 13:11:09 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: Revel User Status: NOT_A_REVEL_USER
Nov 22 13:11:09 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]:
Nov 22 13:11:09 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: pse
Nov 22 13:11:09 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: /Library/Application Support/Adobe/Photoshop Elements/13.0/Locale/en_us/Welcome Screen Pods/1x/
Nov 22 13:11:09 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: 5178_PSE_712_ENUS_x_anym_All_WelcomeUpgrade
Nov 22 13:11:09 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]:
Nov 22 13:11:09 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]:
Nov 22 13:11:41 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: mouseDown
Nov 22 13:11:41 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: area not to be handled: settings/close 542 82
Nov 22 13:11:41 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: Mouse Up
Nov 22 13:11:45 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: mouseDown
Nov 22 13:11:45 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: area not to be handled: settings/close 637 24
Nov 22 13:11:45 Rebeccas-MacBook-Pro-2.local Photoshop Elements 13[3840]: Mouse Up
Nov 22 13:11:46 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3868]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.1 instead of 10.10.1. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.
Nov 22 13:11:46 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3868]: 0 CarbonCore 0x00007fff93379dc3 ___Gestalt_SystemVersion_block_invoke + 113
Nov 22 13:11:46 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3868]: 1 libdispatch.dylib 0x00007fff8b17cc13 _dispatch_client_callout + 8
Nov 22 13:11:46 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3868]: 2 libdispatch.dylib 0x00007fff8b17cb26 dispatch_once_f + 117
Nov 22 13:11:46 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3868]: 3 CarbonCore 0x00007fff933224da _Gestalt_SystemVersion + 987
Nov 22 13:11:46 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3868]: 4 CarbonCore 0x00007fff933220c7 Gestalt + 144
Nov 22 13:11:46 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3868]: 5 Adobe Photoshop Elements Editor 0x0000000101f5e653 _ZN5boost16exception_detail20copy_boost_exceptionEPNS_9exceptionEPKS1_ + 32312915
Nov 22 13:11:46 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3868]: 6 Adobe Photoshop Elements Editor 0x000000010030d629 _ZN5boost16exception_detail20copy_boost_exceptionEPNS_9exceptionEPKS1_ + 2620969
Nov 22 13:12:04 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.1 instead of 10.10.1. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.
Nov 22 13:12:04 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: 0 CarbonCore 0x00007fff93379dc3 ___Gestalt_SystemVersion_block_invoke + 113
Nov 22 13:12:04 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: 1 libdispatch.dylib 0x00007fff8b17cc13 _dispatch_client_callout + 8
Nov 22 13:12:04 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: 2 libdispatch.dylib 0x00007fff8b17cb26 dispatch_once_f + 117
Nov 22 13:12:04 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: 3 CarbonCore 0x00007fff933224da _Gestalt_SystemVersion + 987
Nov 22 13:12:04 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: 4 CarbonCore 0x00007fff933220c7 Gestalt + 144
Nov 22 13:12:04 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: 5 Adobe Photoshop Elements Editor 0x0000000101f5e653 _ZN5boost16exception_detail20copy_boost_exceptionEPNS_9exceptionEPKS1_ + 32312915
Nov 22 13:12:04 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: 6 Adobe Photoshop Elements Editor 0x000000010030d629 _ZN5boost16exception_detail20copy_boost_exceptionEPNS_9exceptionEPKS1_ + 2620969
Nov 22 13:12:09 Rebeccas-MacBook-Pro-2 kernel[0]: Sandbox: Adobe Photoshop (3878) System Policy: deny file-write-unlink /Users/edandbecca/Library/Saved Application State/com.adobe.PhotoshopElements.savedState/restorecount.plist
Nov 22 13:12:29 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Initializing CEM framework...
Nov 22 13:12:29 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Initializing Browser framework
Nov 22 13:12:29 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Initializing Browser framework complete
Nov 22 13:12:29 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Default configuration file URL is: file://localhost/Applications/Adobe%20Photoshop%20Elements%2013/Support%20Files/Adobe%20Photoshop%20Elements%20Editor.app/Contents/Required/CEMConfig.xml, path is /Applications/Adobe Photoshop Elements 13/Support Files/Adobe Photoshop Elements Editor.app/Contents/Required/CEMConfig.xml
Nov 22 13:12:29 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Updating with remote parameters: off http://www.adobe.com/go/elements_live
Nov 22 13:12:29 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Reading settings default config: off http://www.adobe.com/go/elements_live
Nov 22 13:12:29 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Parameters: Kill Switch is off and URL is http://www.adobe.com/go/elements_live
Nov 22 13:12:29 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Scheduled config fetch task from server...
Nov 22 13:12:29 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Starting config fetch task from url: http://static.photoshop.com/elements-...
Nov 22 13:12:29 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Reading remote parameters is complete successfully
Nov 22 13:12:29 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Reading remote parameters task finished executing
Nov 22 13:12:29 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Updating with remote parameters: off http://www.adobe.com/go/elements_live
Nov 22 13:12:33 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Entered ELive for the first time
Nov 22 13:12:33 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Checking if URL http://www.adobe.com/go/elements_live is accessible
Nov 22 13:12:33 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Checking URL accessibility for http://www.adobe.com/go/elements_live
Nov 22 13:12:33 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): HTTP response Status is 200
Nov 22 13:12:33 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): URL http://www.adobe.com/go/elements_live accessibility result: 1
Nov 22 13:12:33 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): URL http://www.adobe.com/go/elements_live is accessible
Nov 22 13:12:33 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Page load started for http://www.adobe.com/go/elements_live
Nov 22 13:12:34 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Page load finished for http://helpx.adobe.com/elements/elive...
Nov 22 13:12:34 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Going to initialize JS
Nov 22 13:12:34 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Got action readPreference (firstLaunch=yes)
Nov 22 13:12:34 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): JS: First Launch is: yes
Nov 22 13:12:34 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Got action writePreference (firstLaunch=no)
Nov 22 13:12:41 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Got Last viewed cardID from server: (lastViewedCardID = /content/dam/help/en/elements/elive/13_0/en_us/news/e13_reviews.jpg)
Nov 22 13:14:12 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: *** Assertion failure in -[PSCocoaMenu itemAtIndex:], /SourceCache/AppKit/AppKit-1343.16/Menus.subproj/NSMenu.m:886
Nov 22 13:14:51 Rebeccas-MacBook-Pro-2.local spindump[976]: Saved wakeups_resource.diag report for Adobe Photoshop Elements Editor version 13.0 (20140831.m.62014) (13.0.0.0) to /Library/Logs/DiagnosticReports/Adobe Photoshop Elements Editor_2014-11-22-131451_Rebeccas-MacBook-Pro-2.wakeups_resource.diag
Nov 22 13:51:13 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Got action openURI (http://bit.ly/1BO0BGY)
Nov 22 14:07:22 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Got action openURI (http://adobe.ly/XFAuD1)
Nov 22 14:07:44 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Got action openURI (http://adb.la/1212)
Nov 22 14:17:00 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Got action openURI (http://bit.ly/1BO0viu)
Nov 22 14:18:01 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Got action openURI (http://adb.la/1201)
Nov 22 14:22:22 Rebeccas-MacBook-Pro-2.local Adobe Photoshop Elements Editor[3878]: (CEM): Got action openURI (http://on.fb.me/1rSts8O)
Nov 22 14:23:38 Rebeccas-MacBook-Pro-2 Adobe Photoshop Elements Editor[3878]: assertion failed: 14B25: libxpc.dylib + 97940 [9437C02E-A07B-38C8-91CB-299FAA63083D]: 0x89
Nov 22 14:26:10 Rebeccas-MacBook-Pro-2.local spindump[976]: Saved hang report for Adobe Photoshop Elements Editor version 13.0 (20140831.m.62014) (13.0.0.0) to /Library/Logs/DiagnosticReports/Adobe Photoshop Elements