Elements 12: Cannot connect to server

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  • Problem
  • Updated 4 years ago
  • (Edited)
Adobe Photoshop elements 12 installs fine and worked the initial install. Next time I used it about 3 days later. It stopped working. Keeps asking to log in to adobe . Then it will not connect to the server to activate the editing tools. What do I do? I tried contacting the adobe forum for answers, no help. I tried contacting the adobe help site, they told me they were a contract vendor for adobe and could not help me. They also said go to the forum. Is there nothing that can be done. Should I return the program and buy something different? Please advise. Thank you.
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Olinbear

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Posted 4 years ago

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Photo of andaleeb

andaleeb, Employee

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Hi,

Please rename opm.db file located at-
Win:C:\Users\AppData\Local\Adobe\OOBE
Mac:Users Library/Application Support/Adobe/OOBE

and try to sign in again.

Thanks
Andaleeb