photoshop elements 11 under windows 10, can't open files after restart (see screenshot)

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i am using photoschop elements 11 since years. i up-graded Windows to Windows 10 and
loaded all up-dates as recommended by microsoft. no problem with photoshop elements 11.
about a month ago the menue in photoshop doesn't show the normal Picture instead i only
get gray colums with no content. several times i have uninstalled and re-installed photoshop Elements 11. it looks normal when i open it a first time, after closing and re-opening i get the Picture as described above. how can i add a screenshot to thie question?? thanks in advance for your help, regards, werner
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Werner

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  • helpless...

Posted 1 year ago

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Michel BRETECHER, Champion

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To insert a screenshot, click on the camera icon (6th from left) in the menu bar under the post you are writing.
The problem seems to appear after certain Windows updates for older Elements versions.
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Steve Lehman

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Werner,

Okay, let's reset the program in Windows 10, but sometimes this doesn't work, and you need to be patient.  In Windows 10, go to Settings, then to Apps and Feature (on the left side) then find the Adobe program in question in that list, and click to 'highlight' it.   IF it says "Advanced Options" in blue hypertext (link) click on it.   On the next page on the left is RESET.   Click it.   That might reset the program.   Sometimes this is not the problem and if not, then Windows 10 does not have the Advanced Options link.  If you cannot reset the program, you may need to buy PSE15 to keep current.  PSE11 is not supported anymore, but we do what we can, okay?   

Steve  Lehman, MCSE responding   
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Werner

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hi Steve - i don't get advanced options, the only choice is "un-install"... thanks anyway for trying to help! best regards, werner
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Steve Lehman

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I have heard from others who didn't get the menus after an update.  But I am not entirely convinced that the updates will corrupt a program.  Those updates usually mess up a device driver for a printer or scanner.  Devices are connected machines not software.  That is being said as a preface for my next explanation about the reset thing.   

The reset in Windows 10 is the same reset as a SFC command in a Windows Power Shell.  If that won't reset it, or if there is no reset, then it won't reset in the power shell.  Advance options shows when there is a problem.  If Windows does not detect a problem, it cannot "see" it.  You could reinstall it but before you do, do the following:

There are very small programs and maneuvers online that shows how to recover from a Windows update.  One of them is the reset in Windows 10.  BUT - there will also be a "recover" feature:   In Settings, go to updates, find "recover" on the left side, and follow that to a list of ways to do this.  One of them is the restore feature you may be familiar with.  It will restore back to another day but will leave the update alone.  This way you can get  your program back to normal.   Do this before you reinstall.  The restore feature shows up in a blue screen (not of death) and it will have options to click on restore on the blue screen.  When it returns back to the blue screen it may tell you that it couldn't return to a prior date but it probably did, as that message may not be true.   So we reboot and it goes back to normal anyway.   But this may not be a guarantee, so don't get mad at me.   

About corruption and the reinstall:   
Here's how it happens.  When a program is installed it resides in a Windows page-frame.  Then when an update comes, the programs are moved around but not necessarily back to its original page-frame where it can be found (more about this below).  The menus are probably in a page-frame by itself, and Windows cannot find them to load.   So now you are saying it's not corrupt, we only need to find the page-frame number.  There are millions of them, and if Windows cannot find it, we can't.  Installing a program could insert it again into another page-frame where Windows might find it.  Be sure to reboot the system before reinstalling.  This way it's starts fresh.  

More on page-frames.  The moving around issue has happened throughout the history of Windows.  For example:  Your RAM will load your mouse, keyboard, and video.  Later it loads a print driver.  All of that resides in the RAM.  Then you load a scanner driver into the mix.  The entire system will "hiccup" into an area in the RAM called "the attic" where everything moves up one or two page-frames and back down again as another driver is inserted into the RAM.  All of it gets back to normal and you never noticed this happened.  This is still common in a PC today.  

Finally:   
I am finding that most of these problems about the menus (finally) indicate that the program is corrupt.  Recovering it is not a guarantee.  My last suggestion may strike a nerve.   It may be time to go to PSE15.  The older versions such as PSE 11 will not last long, and if you have had it for 4 years, you were doing good.  I hope you see this in the same way.   We become attached to the older programs and it's hard to break away.  Also it's hard to spend more money but trust me, you are getting a much better program in PSE15, and in its Expert Mode, all of the same tools load.  

I have had many Adobe programs.  Almost all of them had the same tools.  Only one (PSE3) had a different tool and I didn't miss it.   Only one PSE version became corrupt.   I found that it's not a Windows problem or a problem with Adobe.   It's the way the program responded to another program or to a video adaptor or to a device driver.   Windows updates usually effect devices not software so that part has me baffled.   

My conclusion is this:  Move on.  It's time.  And, you will be happier.  Don't spend the energy trying to make an old app work like like new.  

Happy Computing.   
Steve Lehman, MCSE responding   
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Werner

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thanks again Steve! it sounds rather complicated to make the Problem desappaer. therefore, i'm prepared to purchase e15, if i don't have to expect similar Problems as with e11. would you have any experience in this respect. very best regards, werner
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Steve Lehman

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Werner, 

You have been so kind to want to move on to PSE15 and I would too.  As for any of the same problems I cannot guarantee it won't come up in a couple of years, as the same computer could treat the program in the same way and in most cases it's the bad habits of the computer much less a user that can break down a program over time.  Computers are not perfect.  Then again, PSE15 is almost the same as PSE11 except it has the undo and redo at the top instead of the bottom and it may prove to be the best you ever had.  I have older Adobe programs from 1992 that lasted.  
I have heard of problems with PSE12 too, not much different than 11.  Both PSE11 and 12 are no longer supported but in this forum I try, beyond what Adobe managers say.  And although this is Adobe supervised, Adobe probably will not support older programs here.  

I (just) had a forum where a user was angry he needed to move on from PSE9, 11 and 12 to PSE15.  His computer corrupted all of those programs in the same manner, and he didn't think it was his computer.  He was reluctant to buy PSE15 and argues about having to buy it.   

I am happy you want to move on.  It shows your smarts, willingness and your flexibility, all of which I admire.  Thank you.   I hope everything works out for you going forward.  Happy computing.   

Steve Lehman, MCSE responding