Elements 10: Hang on Windows 8.1

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  • Updated 3 years ago
  • (Edited)
I'm running PE10 with Win8.1. After PE loads computer hangs up - have to force a reboot.
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Ed Schoch

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Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did Elements ever launch correctly on this system?

A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (video card driver, etc), failing/damage hard disk, damaged OS installation, or failing hardware (hard disk, video card, etc).
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Ed Schoch

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Elements has worked in the past; this is a new problem. I doubt that this is a driver or hardware issue since all other applications - Word, Excel, web browsers, watching videos in Media Player, etc. - all run OK.
I forgot to mention previously that I tried uninstalling/reinstalling Elements, but it didn't make any difference.