Element 15: Unable to download and install correctly

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  • Updated 1 year ago
  • (Edited)
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Wayne Tackett

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Posted 1 year ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You should be able to work with an agent here over chat: https://helpx.adobe.com/contact.html?step=PSE_downloading-installing-setting-up_downloading-installi... I've asked an agent to follow up with you directly.
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PETER KORNEK

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I am not certai about where you live, but my recommendation is to obtain the software on a DVD that way the product is yours  to move from PC to PC as needed by changes in technology. Bear in mind that you will have to remove the software from the old PC before the licence will permit loading onto a new PC.
I am not a fan of downloading software (malware issues) nor am I a fan of Adobe's insistence on the Cloud and never ending rental costs
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Elements doesn't require Creative Cloud or a membership. As long as you download from Adobe.com and the application is signed, there are no malware issues.
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PETER KORNEK

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Just spotted my spelling error, but while I accept that the comment is valid, nothing beats owning the software on a format that allows reload onto new systems when required. My recommendation to purchase the software on DVD still stands.
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Michel BRETECHER, Champion

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Just spotted my spelling error, but while I accept that the comment is valid, nothing beats owning the software on a format that allows reload onto new systems when required. My recommendation to purchase the software on DVD still stands.
Yes, that's the obvious choice if you want to change platform or install on two platforms. If you don't (like me) I don't see the point, except you might find better prices from big stores in certain periods.

Bear in mind that you will have to remove the software from the old PC before the licence will permit loading onto a new PC.
No, you don't need to 'remove' the software (uninstall). Uninstalling is not necessary, but deactivating (menu Help >> sign out) is necessary to remove the link between the license and a given hardware (link on Adobe's activation servers). That way, the license becomes free for install on a new computer.
If you can't deactivate (broken or stolen computer for instance) you have to join the Adobe staff by chat; that's a common practice.
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PETER KORNEK

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You are quite correct, again it was my mistake I should have written uninstall / deactivate instead of remove.
But I still remain firmly convinced i the benefit of owning the software in a physical form (dvd) instead of a download