Photoshop Element 14 Stop working with out reason. Please Help me

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  • Updated 2 years ago
Photo of Angel Delgado Rodriguez

Angel Delgado Rodriguez

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Posted 2 years ago

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Photo of Akshaya Saxena

Akshaya Saxena, Employee

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Can you tell more details about the exact problem or it just does not launch at all? Which OS you are on?

Have you tried basic troubleshooting as mentioned in this page - http://blogs.adobe.com/pselements/photoshop-elements-basic-troubleshooting-to-fix-most-issues/
Photo of Angel Delgado Rodriguez

Angel Delgado Rodriguez

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Thanks for answer. My OS is Mac OS X El Capitan. 16 MR, 2T HD, I7 Processor. Elements 14 Stop working and just not launch at all. Am I having a virus?
(Edited)
Photo of Akshaya Saxena

Akshaya Saxena, Employee

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Thanks for the details. Can you attach a screen grab of the message shown during launch? Does this happens for Editor or Organizer?

Also, have you tried troubleshooting as mentioned on http://blogs.adobe.com/pselements/photoshop-elements-basic-troubleshooting-to-fix-most-issues/