Elements 13: Cannot edit a JPG that had modified with Elements 10. Elements 13 open editor like a Raw picture.

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  • Updated 4 years ago
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Photo of Laure Giguère

Laure Giguère

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Posted 4 years ago

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Sandeep Singh, Official Rep

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Hi Laure,

As I understand you are not able to open any Edited Jpeg in Elements 13.

Please answer few questions:
1. How are you trying to open images in PSE 13?
2. Is this happening with only selected files or all jpegs ?
3. Can you share a screenshot of the issue ?

Regards,
Sandeep
Photo of Laure Giguère

Laure Giguère

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I1. How are you trying to open images in PSE 13?
I open images in Organizer before I click on icon ''Editor''located in the bottom of the sreen and, also, I try to edit photo in click on ''file'' and ''Edit image with Photoshop Element''.

2. Is this happening with only selected files or all jpegs ?
This is happening with all the jpegs I have edited with PSE 10. No problem with jpegs I have not already edited.

3. Can you share a screenshot of the issue ?
Sorry but I have already ask for a return of my payment and desactive PSE 13 on my computer due of this problem.
I just send you a edited jpeg of PSE 10 if you want to try.

I am very interested to have PSE 13 and I will buy an another upgrade if you resolve the problem.
Thank you
Laure

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Michel BRETECHER, Champion

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Just a suggestion:
- in older versions of Elements (10, 11 and 12 I believe), once a jpeg had been voluntarily opened in ACR, it was automatically opened in ACR from the organizer
- in version 13, it is automatically opened as jpeg even if it has been edited before in ACR.
There is a change somewhere in the metadata (I can't spot it at the moment) to tell how the file has been opened and saved. Maybe there is an issue with this change of behaviour in version 13.
Photo of Laure Giguère

Laure Giguère

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The jpegs I opened and edited in PSE10 are never opened or edited in ACR.
Why they automatically open in ACR in PSE13?
Thank you
Laure
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Michel BRETECHER, Champion

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Exactly what I had understood.
It may help Sandeep Singh to investigate about how a component of the metadata section of the jpeg file can trigger the opening in the editor or the ACR module.
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Sandeep Singh, Official Rep

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Hi Laure,

Thanks for sending the file.
but I am able to open in Pse 13 successfully without opening in Camera Raw.
could you please send the file @ photosup@adobe.com as an attachment so that the metadata would not be changed,

and 

What happens when you try to open file from Photoshop Elements 13. 
File > Open 

Regards,
Sandeep
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Laure Giguère

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Hi Sandeep
I sent the jpg edited file like you asked me to @ photosup@adobe.com.

When I try to open this file, the Camera Raw editor opens and the image is very bad with blurred colors.
I don't understand why you are able to open it in PSE 13 and I cannot.
Thank you
Laure
Photo of Laure Giguère

Laure Giguère

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Hi Sandeep
I installed the trial version of PSE 13 and I had the same problem with the jpg files edited from PSE 10. The editor open as a camera Raw file and the colors are blurred.
Have you and idea of the issue?
Thank you
Laure