Elements 13: Shuts down when image is loaded

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  • Problem
  • Updated 3 years ago
  • (Edited)
since more than 8 days PS13 shut down as soon as a pic is downloaded, a report is sent every times, but up to now nothing happens from Adobe!
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Claude Kerrenneur

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Posted 3 years ago

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Chris Cox

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Does it shut down or crash?
Have you installed the Elements 13.1 updates?
What OS version are you using?
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Claude Kerrenneur

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aucune réponse d'Adobe à mes mail hormis ces questions de C.Cox auxquelles j'ai répondu il y a quatre jours!
Je ne féliciterai pas le "service après-vente" de la société, et je ne sais pas si je vais rester client!
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Chris Cox

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You haven't answered the questions I asked, and haven't posted a response until just now.
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Claude Kerrenneur

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hier my reply of the 4th/12:
it does shut down : PS closes and I re-open it and so on since a too long time!
The installation of the update even falls down.
OS version: Yosemite 10.10.5
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Claude Kerrenneur

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it could be very interesting for the customers who want contact you to become
the way to get the contact!
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Claude Kerrenneur

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hier my reply of the 4th/12:
it does shut down : PS closes and I re-open it and so on since a too long time!
The installation of the update even falls down.
OS version: Yosemite 10.10.5
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Claude Kerrenneur

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This reply was created from a merged topic originally titled Contact modus?.

I would like to know how get an answer an a question I did ask.
I tried several possibilities but, the problem I have since more than 10 days is It seems the mails I sent do not arrive!
I can provide all thoses mails; I think I will quit PS for ever!
Regards?
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Sandeep Singh, Official Rep

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Hi Claude,

Could you please share the crash report here?

Regards
Sandeep
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Claude Kerrenneur

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/Users/ClaudeKerrenneur/Desktop/Capture d’écran 2015-12-11 à /Users/ClaudeKerrenneur/Desktop/Capture d’écran 2015-12-11 à 09.46.02.png09.45.35.png/Users/ClaudeKerrenneur/Desktop/Capture d’écran 2015-12-11 à 09.45.48.png
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Claude Kerrenneur

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nothing happens from Adobe, I'll wait a couple of days and quit definitely Photoshop for something else because I'm really fed up!
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Claude Kerrenneur

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hello, I can send you screen copies because the report is many srceen pages long!