Photoshop CC: Not seeing paper size changes made in Epson 3880 print dialogue boxes

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  • Updated 3 years ago
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I'm working w/ photoshopCC on my PC (Windows 7) and have an Epson 3880 printer. After an update to photoshop my photoshop print dialogue doesn't work correctly. I bring up photoshop print settings and from there to go Print Settings in Printer Setup and then use the Epson Photo R2880 Properties screen to set paper size and Page Layout to make sure output paper is same as paper size. I click OK and when get back to Photoshop Print Settings screen the page size continually returns to 4.125 x 5.8319 in. Yikes! Please help.

BTW the print dialogue works correctly from Illustrator 10.
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Jeanne Gadol

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Posted 4 years ago

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Chris Cox

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The printer driver is where you change or add new paper sizes, and the printer driver is supposed to inform the OS and applications about changes to the paper size. Unfortunately some driver do not do so correctly, and thus it appears that the application has not recognized the paper size change (because the driver failed to tell it about the change).
Since Photoshop (and Lightroom) use more advanced printer APIs than most other apps, it is not surprising that other apps may have different behavior.

First, check with Epson about updates to their driver software.
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Jeanne Gadol

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Thanks, Chris. I did contact Epson first and I have the latest driver. It is an older printer, however, and they may not be supporting it. Sounds like I may need to update my printer if there isn't a way to make it work as is.
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Irish

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My Epson never recognized any of my CS software dimensions, even when it was brand new and in line with my new iMac 27 and appropriate software versions. It has always streaked. So much money for such a poor product. I worshiped Epson and all their products from 1999 up to 2012 when I purchased the Artisan. I am certain the tech is difficult to keep up with, but then don't advertise products as professional level, hi tech and expensive for nothing more than a big dust collector. Sorry Epson, I was on record as being a hugh fan, but not anymore.