Photoshop does not open HEIF images

  • 2
  • Problem
  • Updated 1 year ago
  • (Edited)
According to promotional materials for the latest update to Photoshop, it now supports opening and editing HEIF images, including import of the depth map into a channel.

If you try to open a HEIF image with the latest update on Windows, you get the error: "Could not complete your request because it is not the right kind of document".

Previews of HEIF images also do not display.
Support for this format appears to be completely broken, despite Adobe's marketing materials to the contrary.
Photo of Garnet Thomas

Garnet Thomas

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 1 year ago

  • 2
Photo of Henri


  • 5 Posts
  • 0 Reply Likes
There's a an update I'm currently downloading (v19.0.1). Hoping this is addressed.
*edit*: still could not open a HEIC file.