ELEMENTS 13 does not import my photos.

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  • Updated 4 years ago
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I am trying to load photos from a scan disc using a card holder into my computer and I get the following messages: (1) Import failed, (2) Nothing was imported. The file or folders selected to import did not contain any supported file types.
Any help or suggestions.

I am using Photoshop 13.

Marcia
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Marcia Prevost

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Posted 4 years ago

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Michel BRETECHER, Champion

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I understand you are using Elements 13 and that you are trying to upload pictures from your camera via a card reader.
Can you use your OS (Mac or Windows) to check if you can see the contents of your card? You should be able to see the picture files and to copy them somewhere on your computer; in the organizer you could then use 'Import from files or folders' instead of 'from camera or card reader'.
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Marcia Prevost

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Hi Michel,

Thanks for even replying to me about this problem. I will try your suggestion and let you know what happens. Yes, I can see the photos as they race into place but then at the end it says, "Import Failed".

Thanks again, Marcia
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Marcia Prevost

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Hi Michael, We tried your suggestion but my husband just couldn't get it to work. Also any changes I try to make with the photos also aborts.

Any further ideas? Thanking you for your help! Marcia