Photoshop CC 19.1: Document jumps from secondary to primary monitor when I zoom

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  • Problem
  • Updated 1 year ago
  • (Edited)
I have a document open in Photoshop on my secondary monitor (DELL UP2516D). As soon as I click cmd+ or cmd- to zoom in or out, the document jumps to the MacBook's monitor.

I'm using Photoshop 19.1.0 in Standard Screen Mode on a MacBook Pro (15-inch, 2017), 2.9 GHz Intel Core i7, High Sierra 10.13.2.
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Kevin O'Connell

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  • Annoyed

Posted 2 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Kevin, we're not able to reproduce that with macOS 10.13.3 which was released today. Can you try updating to 10.13.3 and see if you're still having issue:
(Edited)
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Kevin O'Connell

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Hi Jeffrey, thank you for your fast reply. I updated to 10.13.3, and unfortunately I am still experiencing this problem in Standard Screen Mode.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
One of our QE is seeing a difference on how images that are slightly between screens behave in the new update and engineering will investigate. Thanks
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Kevin O'Connell

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Thank you for looking into this. From what I've experienced, the problem still occurs when the images are centered on the secondary monitor.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Talking with the QE, he's not 100% convinced he's got your case reproduced. Might need a bit more information (screenshots, spaces set-up etc) to make sure we're completely understanding your issue. Do you think you could make a screen video of both screens or screen shots of before and after state?
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Kevin O'Connell

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I'm experiencing this issue both with my custom workspace, and also in the default Essentials workspace. In the video I am clicking cmd+ to zoom in using my external keyboard.
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maurice heesen

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Any news about this? I have the same issue...