Photoshop disappearing act

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  • Updated 4 years ago
I have some students who are having the same issue with inserting images into photoshop. When they make a copy of a original image, it appears invisible with only the checkered canvas showing. Somewhere there is a setting off but I haven't been able to find it. Anyone else having this issue?
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Celia Goodwin

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What version of Photoshop? What OS/version are you running on?
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Celia Goodwin

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Photoshop CC, with Maverick 10.9 on Mac Air Laptops
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Based on your description I would have suspected a video driver, but since you're on Mavericks, I think that's unlikely to be the problem.

Would it be possible to make a video of your screen to illustrate the problem?
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Celia Goodwin

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I will send a screen shot as soon as I can reach the student and have them come in and open up the files... thanks for responding.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks.