Photoshop CS6: Update failure

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  • Updated 3 years ago
  • (Edited)
Creative cloud cannot install a new update for photoshop CS6, and in photoshop itself, the update option in help is grayed out. windows 10. Thanks
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Jason Birnholz

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Posted 3 years ago

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David, Official Rep

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Howdy Jason,

If you go to Help > System Info, what does the first line show for your version number?

Thanks,
David
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Jason Birnholz

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Adobe Photoshop Version: 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00) x64
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Jason Birnholz

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Hi There,

Adobe Photoshop Version: 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00) x64
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Jason Birnholz

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Adobe Photoshop Version: 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00) x64
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Try signing out of Photoshop CS6 and back in.
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Jason Birnholz

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Hi, Same thing. error message has U44M1P7. There is also a gz file, but I don't think I can upload that here.
Thanks
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried the solutions in this document? https://helpx.adobe.com/creative-suit...
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Jason Birnholz

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Thanks for the link. However for windows 10, I have been unable to locate any AAMUpdater file nor an Appdata folder.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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The AppData is hidden with Windows default settings. See the following document for instructions to show it if needed: https://helpx.adobe.com/x-productkb/g...
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Jason Birnholz

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Hi, I had thought my file preferences went with the upgrade from windows 8.1 to 10 and that 10 used a different scheme. Silly. Anyway, did that, changed the updater name to .old and the update failed with the same message.

I have photoshop CC on the system, but from limited use, I like the familiar CS6. Would you advise that I move my plug-ins to CC or continue with CS6? Thanks