My printer: HP Designjet 1055CM Plus
My Pc: W7 x64
Thanks in advance :)
My Pc: W7 x64
Thanks in advance :)
- 6 Posts
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Posted 4 years ago
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
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Hi Werner,
Did this printer ever work? It sounds like a driver problem. Have you tried removing the printer/driver, uninstalling the driver and reinstalling?
Did this printer ever work? It sounds like a driver problem. Have you tried removing the printer/driver, uninstalling the driver and reinstalling?
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Hi Jeffrey,
the printer works and the properties are visible in Word but in Photoshop not.
Of course :D i removed the old driver and reinstalled a new printer driver.
Any ideas? Or unsolvable?
the printer works and the properties are visible in Word but in Photoshop not.
Of course :D i removed the old driver and reinstalled a new printer driver.
Any ideas? Or unsolvable?
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
- 15079 Posts
- 2146 Reply Likes
Does the problem occur if you start with a new document? (e.g. File>New... paint on a document and then print)
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unfortunately yes, i can open a file or make a new one and the printer properties causes a crash. So printing works but the properties not.
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What does the detailed crash report say? (check the system event viewer)
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- 20280 Posts
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Yes, it tells us that the problem is in the HP driver code (hpltui.dll).
- 6 Posts
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Okay so no chance from your side to fix the problem.
Still thanks you two for your efforts.
Still thanks you two for your efforts.