Photoshop CS6: Stopped working.after upgrading to Windows 10 Build 1511 (edbtmp.log Access is denied)

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  • Updated 3 years ago
  • (Edited)
My CS6 was running well on Windows 10 after upgraded from Windows 8.1. But, it stopped working after installation of Windows 10 Build 1511. I even scanned and repaired corrupted files in DOS and it still not working. Should I uninstall and re-install Photoshop CS6 and will I get into Licensing issue after uninstalled?
What should I do?
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Tan C E

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Posted 3 years ago

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kellybellis

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Same here. What a disaster; call 911 we've got a 1511.

The problems aren't limited Photoshop. I first tried running Bridge CS6 - bad news.
Windows File Explorer is also showing problems; even Task Manager. Restarts and full power cycles don't seem to accomplish much in mitigating the myriad of issues seen in the first few minutes of life with 1511.
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Chris Cox

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What exactly is not working?
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Tan C E

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Hi Chris Cox, one CS6 it is opened scanning started " Windows is checking for a solution to the problem " then followed by " Closed program " and no error message given.
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Chris Cox

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OK, so it crashed. What does the detailed crash report say? (look in the system event viewer or reliability reports, you're looking for the report with the name of the faulting module)
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Tan C E

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The following details copied from Event Viewer.

Log Name: Application
Source: ESENT
Date: 12/12/2015 5:09:13 PM
Event ID: 488
Task Category: General
Level: Error
Keywords: Classic
User: N/A
Computer: Acer
Description:
SettingSyncHost (2720) An attempt to create the file "C:\WINDOWS\system32\edbtmp.log" failed with system error 5 (0x00000005): "Access is denied. ". The create file operation will fail with error -1032 (0xfffffbf8).
Event Xml:

488
2
1
0x80000000000000

9727
Application
Acer

SettingSyncHost
2720

C:\WINDOWS\system32\edbtmp.log
-1032 (0xfffffbf8)
5 (0x00000005)
Access is denied.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Looks like a permissions issue. Try creating a new Admin user account and run Photoshop from the new user account to see if the problem goes away: http://blogs.adobe.com/crawlspace/201...
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Chris Cox

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That doesn't look like a Photoshop crash at all.
You're looking for the Photoshop crash, with the name of the faulting module (which is most likely going to be a driver).
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kellybellis

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@ Tan, et als:

Update
After a few more restarts/ power cycles, my system seemed to have returned back normal operation, adding that there had been another Windows update (manually sought after rather than waiting for things to happen). This last update did not require the system to reboot, nor did it require much time, unlike the migration to 1511. That odyssey lasted the best part of 5 hours before I stopped holding my breath, the system stopped freezing and things began returning to a previous level of functionality. Even still, the Windows Settings wherein the user teaches the OS things like use Acrobat as the default application to open a PDF instead of Edge, or use Firefox as my default browser instead of Edge, are having to all be taught to the OS again as these little things weren't prepared for the brutalities of 1511.

At present my system is Version 1511 (OS Build 10586.29) and Photoshop and Bridge (CS6) played nice with 1511 all yesterday afternoon and evening.