Photoshop CS6: Help link is broken

  • 1
  • Problem
  • Updated 1 month ago
  • (Edited)
In Photoshop CS6, updated to the latest version, selecting Help/Photoshop Online Help opens a non-existant page in the web browser:
The requested URL /en_US/photoshop/cs/using/WS58a04a822e3e5010-1f09756312695358696-8000.html was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Here is the full URL taken from the browser address bar:
https://help.adobe.com/en_US/photoshop/cs/using/WS58a04a822e3e5010-1f09756312695358696-8000.html
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Leroy Casterline

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Posted 4 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Kit Kerner

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That was fast! I just plugged in "photoshop/cs/using/WS58a04a822e3e5010-1f09756312695358696-8000.html" and got a help guide. That looks pretty good, I'll check it out, I'm always looking for something. Good Luck! 
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Leroy Casterline

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What's broken is, from within Photoshop CS6, opening the Help menu, then selecting "Photoshop Online Help".

When I do this, my browser opens to this URL:

https://help.adobe.com/en_US/photoshop/cs/using/WS58a04a822e3e5010-1f09756312695358696-8000.html

And displays this message:

Not Found

The requested URL /en_US/photoshop/cs/using/WS58a04a822e3e5010-1f09756312695358696-8000.html was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

This is what I'm trying to get working.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yep, and that's what I've asked our help folks to resolve. I've posted the correct link above as workaround in the meantime.
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Leroy Casterline

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Thanks. I didn't understand that you'd submitted this as an issue to be investigated. 
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Joseph Vittek

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I tried your link March 10, 2019.  I get the list of help locations but when I click on CS6 I get a blank page.