Photoshop CS6: Freezing on "measuring memory" during startup after upgrading to OSX El Capitan

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  • Updated 3 years ago
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Hi all,
last weekend I purchased a new iMac 2013 3,2 GHz Intel Core i5.

I upgraded to OS X El Captain and there were no problems. Today Photoshop CS6 is not getting past loading up. I have just tried again and it is stuck on the task "measuring memory". Maybe this has been posted a lot of times, does anyone have any info on updates/patches that will solve this problem?

I also use an Intuos 3 Wacom tablet model PTZ-930

Thanks in advance for any help.

Els.
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Els Meulders

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Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It be caused by bad RAM. Have you done any hardware tests?
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Els Meulders

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Hi, thanks for the response! After you message I used disk utility and then also went into "about this Mac" and looked at memory. it says the 2x 4GB slots are ok. I have not had any other issues either with slowing down etc. It was strange Photoshop worked fine for while!

It seems to get stuck at different moments in the Photoshop load up. Now it is stuck at "adding extension...Fast core routines...".

Is there a possibility it can be recently upgrading to the OSX El Capitan operating system?

Thanks again for your time and help.
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Chris Cox

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It can also be caused by disk drives with problems, or network servers that can't be reached (they take a while to time out).
"measuring memory" checks the amount of RAM in the system, and the available disk drives for space -- and the second part is the only one that can take any measurable amount of time, and only if there is something wrong with the drives/volumes on the system.
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Els Meulders

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Hi thanks for your help. It seems that the RAM and external hard drive are ok. I ran first aid on the external drive I use and my hard drive I use and they are ok. I also checked the RAM in 'about this mac" and then "memory", says everything is ok.

I tried opening Photoshop again this morning and now it is stuck at a different startup procedure, this time "adding extension...Fast core routines...".

Not sure if it is since I have added I upgraded to OS X El Captain? I also added Flash player, Fuse for OSX, Java and Wacom Tablet driver.

I had noticed that people were saying CS6no longer works after the upgrade?
Hopefully this is not the case and I can get the problem solved, I need it for my work!

Thank you for your help!
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Els Meulders

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Most recently photoshop CS6 stopped loading up at the moment it was "scanning for presets" .