Photoshop CS6 crashing on Mac - Pete Green of Adobe said to post here for engineering to look at crash report

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
I have had Photoshop CS6 for a couple of years. I use it daily on a Mac running El Capitan. About three weeks ago Photoshop started crashing - particularly when I clicked OK after using the colour picker. But it can also run OK for several colour picker 'clicks' and then crash. Just now it crashed without me even touching the colour picker. Following advice from Pete Green of Adobe. at the weekend I uninstalled and used the cleanup tool and reinstalled - and it is still doing it. Pete suggested I attach a crash report, which I am pasting in here.

Process:               Adobe Photoshop CS6 [3939]Path:                  /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
Identifier:            com.adobe.Photoshop
Version:               13.0.6 (13.0.6.54)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe Photoshop CS6 [3939]
User ID:               501

Date/Time:             2016-02-01 19:37:59.056 +0000
OS Version:            Mac OS X 10.11.3 (15D21)
Report Version:        11
Anonymous UUID:        E78390A0-D7E2-34DE-CB03-07B30E903FC8

Sleep/Wake UUID:       BBF68A46-C016-46BC-9929-BA337897ED4E

Time Awake Since Boot: 76000 seconds
Time Since Wake:       1500 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       EXC_I386_GPFLT
Exception Note:        EXC_CORPSE_NOTIFY

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.adobe.Photoshop           0x00000001010b580c 0x100000000 + 17520652
1   com.adobe.Photoshop           0x00000001010b2e1f 0x100000000 + 17509919
2   com.adobe.Photoshop           0x00000001010b2c66 0x100000000 + 17509478
3   com.adobe.Photoshop           0x0000000100bf2112 0x100000000 + 12525842
4   com.adobe.Photoshop           0x0000000100098984 0x100000000 + 625028
5   com.adobe.Photoshop           0x0000000100098905 0x100000000 + 624901
6   com.adobe.Photoshop           0x0000000100098984 0x100000000 + 625028
7   com.adobe.Photoshop           0x0000000100098905 0x100000000 + 624901
8   com.adobe.Photoshop           0x0000000100098984 0x100000000 + 625028
9   com.adobe.Photoshop           0x0000000100098905 0x100000000 + 624901
10  com.adobe.Photoshop           0x0000000100098984 0x100000000 + 625028
11  com.adobe.Photoshop           0x0000000100098905 0x100000000 + 624901
12  com.adobe.Photoshop           0x0000000100098984 0x100000000 + 625028
13  com.adobe.Photoshop           0x0000000100098905 0x100000000 + 624901
14  com.adobe.Photoshop           0x0000000100098984 0x100000000 + 625028
15  com.adobe.Photoshop           0x0000000100098905 0x100000000 + 624901
16  com.adobe.Photoshop           0x000000010008d59a 0x100000000 + 578970
17  com.adobe.Photoshop           0x0000000100098984 0x100000000 + 625028
18  com.adobe.Photoshop           0x0000000100098905 0x100000000 + 624901
19  com.adobe.Photoshop           0x000000010008d59a 0x100000000 + 578970
20  com.adobe.Photoshop           0x0000000100098984 0x100000000 + 625028
21  com.adobe.Photoshop           0x0000000100098905 0x100000000 + 624901
22  com.adobe.Photoshop           0x000000010008d59a 0x100000000 + 578970
23  com.adobe.Photoshop           0x0000000100098984 0x100000000 + 625028
24  com.adobe.Photoshop           0x0000000100098905 0x100000000 + 624901
25  com.adobe.Photoshop           0x000000010008d59a 0x100000000 + 578970
26  com.adobe.Photoshop           0x0000000100973f2d 0x100000000 + 9912109
27  com.adobe.Photoshop           0x000000010086fd88 0x100000000 + 8846728
28  com.adobe.Photoshop           0x0000000100873f7b 0x100000000 + 8863611
29  com.adobe.Photoshop           0x0000000100874a6b 0x100000000 + 8866411
30  com.adobe.Photoshop           0x0000000100874e19 0x100000000 + 8867353
31  com.adobe.Photoshop           0x0000000100098984 0x100000000 + 625028
32  com.adobe.Photoshop           0x0000000100098905 0x100000000 + 624901
33  com.adobe.Photoshop           0x0000000100098984 0x100000000 + 625028
34  com.adobe.Photoshop           0x0000000100098905 0x100000000 + 624901
35  com.adobe.Photoshop           0x000000010008d59a 0x100000000 + 578970
36  com.adobe.Photoshop           0x0000000100098984 0x100000000 + 625028
37  com.adobe.Photoshop           0x0000000100098905 0x100000000 + 624901
38  com.adobe.Photoshop           0x000000010008d59a 0x100000000 + 578970
39  com.adobe.Photoshop           0x0000000100098984 0x100000000 + 625028
40  com.adobe.Photoshop           0x0000000100098905 0x100000000 + 624901
41  com.adobe.Photoshop           0x0000000100098984 0x100000000 + 625028
42  com.adobe.Photoshop           0x0000000100098905 0x100000000 + 624901
43  com.adobe.Photoshop           0x000000010008d59a 0x100000000 + 578970
44  com.adobe.Photoshop           0x0000000100098984 0x100000000 + 625028
45  com.adobe.Photoshop           0x0000000100098905 0x100000000 + 624901
46  com.adobe.Photoshop           0x0000000100098984 0x100000000 + 625028
47  com.adobe.Photoshop           0x000000010086f400 0x100000000 + 8844288
48  com.adobe.Photoshop           0x0000000101486d35 0x100000000 + 21523765
49  com.adobe.Photoshop           0x00000001014872dd 0x100000000 + 21525213
50  com.adobe.Photoshop           0x00000001014874fc 0x100000000 + 21525756
51  com.adobe.Photoshop           0x0000000100088498 0x100000000 + 558232
52  com.adobe.Photoshop           0x0000000101486c87 0x100000000 + 21523591
53  com.adobe.Photoshop           0x0000000100087547 0x100000000 + 554311
54  com.adobe.Photoshop           0x00000001000873e3 0x100000000 + 553955
55  com.adobe.Photoshop           0x00000001016ffd94 0x100000000 + 24116628
56  com.adobe.Photoshop           0x0000000100095d3b 0x100000000 + 613691
57  com.adobe.Photoshop           0x0000000100087547 0x100000000 + 554311
58  com.adobe.Photoshop           0x00000001000873e3 0x100000000 + 553955
59  com.adobe.Photoshop           0x0000000100090472 0x100000000 + 590962
60  com.adobe.Photoshop           0x000000010097521c 0x100000000 + 9916956
61  com.adobe.Photoshop           0x0000000100975126 0x100000000 + 9916710
62  com.adobe.Photoshop           0x0000000100878699 0x100000000 + 8881817
63  com.adobe.Photoshop           0x0000000100878c9a 0x100000000 + 8883354
64  com.adobe.Photoshop           0x0000000100879177 0x100000000 + 8884599
65  com.adobe.Photoshop           0x00000001009645dc 0x100000000 + 9848284
66  com.adobe.Photoshop           0x0000000100c030cb 0x100000000 + 12595403
67  com.adobe.Photoshop           0x00000001000e3d62 0x100000000 + 933218
68  com.adobe.Photoshop           0x00000001000e3964 0x100000000 + 932196
69  com.adobe.Photoshop           0x00000001000e3964 0x100000000 + 932196
70  com.adobe.Photoshop           0x00000001000e3964 0x100000000 + 932196
71  com.adobe.Photoshop           0x00000001000e3964 0x100000000 + 932196
72  com.adobe.Photoshop           0x00000001000e3964 0x100000000 + 932196
73  com.adobe.Photoshop           0x00000001000e3964 0x100000000 + 932196
74  com.adobe.Photoshop           0x00000001000e3964 0x100000000 + 932196
75  com.adobe.Photoshop           0x00000001000e3964 0x100000000 + 932196
76  com.adobe.Photoshop           0x00000001000e3964 0x100000000 + 932196
77  com.adobe.Photoshop           0x00000001000e3964 0x100000000 + 932196
78  com.adobe.Photoshop           0x00000001000e3964 0x100000000 + 932196
79  com.adobe.Photoshop           0x00000001000e3964 0x100000000 + 932196
80  com.adobe.Photoshop           0x00000001000f3704 0x100000000 + 997124
81  com.adobe.Photoshop           0x000000010105cd48 0x100000000 + 17157448
82  com.adobe.Photoshop           0x0000000100085ab3 0x100000000 + 547507
83  com.adobe.Photoshop           0x000000010086b46d 0x100000000 + 8828013
84  com.adobe.Photoshop           0x000000010008410c 0x100000000 + 540940
85  com.adobe.Photoshop           0x000000010008587d 0x100000000 + 546941
86  com.adobe.Photoshop           0x00000001017b53d5 0x100000000 + 24859605
87  com.adobe.Photoshop           0x00000001017b60ec 0x100000000 + 24862956
88  com.apple.AppKit               0x00007fff958d9d1d -[NSWindow _handleMouseDownEvent:isDelayedEvent:] + 6322
89  com.apple.AppKit               0x00007fff958dafad -[NSWindow _reallySendEvent:isDelayedEvent:] + 212
90  com.apple.AppKit               0x00007fff95233735 -[NSWindow sendEvent:] + 517
91  com.adobe.owl                 0x0000000103e00e55 0x103dca000 + 224853
92  com.apple.AppKit               0x00007fff9522fe49 -[NSApplication sendEvent:] + 2540
93  com.adobe.Photoshop           0x00000001016ff253 0x100000000 + 24113747
94  com.adobe.Photoshop           0x00000001016ffd28 0x100000000 + 24116520
95  com.apple.AppKit               0x00007fff9516303a -[NSApplication run] + 796
96  com.adobe.Photoshop           0x0000000101700462 0x100000000 + 24118370
97  com.adobe.Photoshop           0x000000010170172c 0x100000000 + 24123180
98  com.adobe.Photoshop           0x0000000100087bdd 0x100000000 + 555997
99  com.adobe.Photoshop           0x00000001002c9bdc 0x100000000 + 2923484
100 com.adobe.Photoshop           0x00000001002c9cb9 0x100000000 + 2923705
101 com.adobe.Photoshop           0x0000000100002444 0x100000000 + 9284

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib         0x00007fff870f2ff6 kevent_qos + 10
1   libdispatch.dylib             0x00007fff85dc6099 _dispatch_mgr_invoke + 216
2   libdispatch.dylib             0x00007fff85dc5d01 _dispatch_mgr_thread + 52

Thread 2:
0   libsystem_kernel.dylib         0x00007fff870f1eb2 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff97346150 _pthread_cond_wait + 767
2   MultiProcessor Support         0x000000011113b19b 0x1110f5000 + 287131
3   MultiProcessor Support         0x000000011113b05c 0x1110f5000 + 286812
4   MultiProcessor Support         0x000000011115bf24 0x1110f5000 + 421668
5   libsystem_pthread.dylib       0x00007fff97345c13 _pthread_body + 131
6   libsystem_pthread.dylib       0x00007fff97345b90 _pthread_start + 168
7   libsystem_pthread.dylib       0x00007fff97343375 thread_start + 13

Thread 3:
0   libsystem_kernel.dylib         0x00007fff870f1eb2 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff97346150 _pthread_cond_wait + 767
2   MultiProcessor Support         0x000000011113b19b 0x1110f5000 + 287131
3   MultiProcessor Support         0x000000011113b05c 0x1110f5000 + 286812
4   MultiProcessor Support         0x000000011115bf24 0x1110f5000 + 421668
5   libsystem_pthread.dylib       0x00007fff97345c13 _pthread_body + 131
6   libsystem_pthread.dylib       0x00007fff97345b90 _pthread_start + 168
7   libsystem_pthread.dylib       0x00007fff97343375 thread_start + 13

Thread 4:
0   libsystem_kernel.dylib         0x00007fff870f1eb2 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff97346150 _pthread_cond_wait + 767
2   MultiProcessor Support         0x000000011113b19b 0x1110f5000 + 287131
3   MultiProcessor Support         0x000000011113b05c 0x1110f5000 + 286812
4   MultiProcessor Support         0x000000011115bf24 0x1110f5000 + 421668
5   libsystem_pthread.dylib       0x00007fff97345c13 _pthread_body + 131
6   libsystem_pthread.dylib       0x00007fff97345b90 _pthread_start + 168
7   libsystem_pthread.dylib       0x00007fff97343375 thread_start + 13

Thread 5:
0   libsystem_kernel.dylib         0x00007fff870f1eb2 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff97346150 _pthread_cond_wait + 767
2   com.apple.CoreServices.CarbonCore 0x00007fff9b03df2c TSWaitOnCondition + 108
3   com.apple.CoreServices.CarbonCore 0x00007fff9b03e12b TSWaitOnConditionTimedRelative + 171
4   com.apple.CoreServices.CarbonCore 0x00007fff9b0165ce MPWaitOnQueue + 192
5   com.adobe.ACE                 0x00000001053df2c9 0x1053a6000 + 234185
6   com.adobe.ACE                 0x00000001053de5da 0x1053a6000 + 230874
7   com.apple.CoreServices.CarbonCore 0x00007fff9b016a12 PrivateMPEntryPoint + 58
8   libsystem_pthread.dylib       0x00007fff97345c13 _pthread_body + 131
9   libsystem_pthread.dylib       0x00007fff97345b90 _pthread_start + 168
10  libsystem_pthread.dylib       0x00007fff97343375 thread_start + 13

Thread 6:
0   libsystem_kernel.dylib         0x00007fff870f1eb2 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff97346150 _pthread_cond_wait + 767
2   com.apple.CoreServices.CarbonCore 0x00007fff9b03df2c TSWaitOnCondition + 108
3   com.apple.CoreServices.CarbonCore 0x00007fff9b03e12b TSWaitOnConditionTimedRelative + 171
4   com.apple.CoreServices.CarbonCore 0x00007fff9b0165ce MPWaitOnQueue + 192
5   com.adobe.ACE                 0x00000001053df2c9 0x1053a6000 + 234185
6   com.adobe.ACE                 0x00000001053de5da 0x1053a6000 + 230874
7   com.apple.CoreServices.CarbonCore 0x00007fff9b016a12 PrivateMPEntryPoint + 58
8   libsystem_pthread.dylib       0x00007fff97345c13 _pthread_body + 131
9   libsystem_pthread.dylib       0x00007fff97345b90 _pthread_start + 168
10  libsystem_pthread.dylib       0x00007fff97343375 thread_start + 13

Thread 7:
0   libsystem_kernel.dylib         0x00007fff870f1eb2 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff97346150 _pthread_cond_wait + 767
2   com.apple.CoreServices.CarbonCore 0x00007fff9b03df2c TSWaitOnCondition + 108
3   com.apple.CoreServices.CarbonCore 0x00007fff9b03e12b TSWaitOnConditionTimedRelative + 171
4   com.apple.CoreServices.CarbonCore 0x00007fff9b0165ce MPWaitOnQueue + 192
5   com.adobe.ACE                 0x00000001053df2c9 0x1053a6000 + 234185
6   com.adobe.ACE                 0x00000001053de5da 0x1053a6000 + 230874
7   com.apple.CoreServices.CarbonCore 0x00007fff9b016a12 PrivateMPEntryPoint + 58
8   libsystem_pthread.dylib       0x00007fff97345c13 _pthread_body + 131
9   libsystem_pthread.dylib       0x00007fff97345b90 _pthread_start + 168
10  libsystem_pthread.dylib       0x00007fff97343375 thread_start + 13

Thread 8:
0   libsystem_kernel.dylib         0x00007fff870f2206 __semwait_signal + 10
1   libsystem_c.dylib             0x00007fff96548d17 nanosleep + 199
2   com.adobe.PSAutomate           0x0000000115e436eb 0x115d00000 + 1324779
3   com.adobe.PSAutomate           0x0000000115e29539 0x115d00000 + 1217849
4   com.adobe.PSAutomate           0x0000000115e43a56 0x115d00000 + 1325654
5   libsystem_pthread.dylib       0x00007fff97345c13 _pthread_body + 131
6   libsystem_pthread.dylib       0x00007fff97345b90 _pthread_start + 168
7   libsystem_pthread.dylib       0x00007fff97343375 thread_start + 13

Thread 9:: com.apple.NSEventThread
0   libsystem_kernel.dylib         0x00007fff870ec386 mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00007fff870eb7c7 mach_msg + 55
2   com.apple.CoreFoundation       0x00007fff979b8624 __CFRunLoopServiceMachPort + 212
3   com.apple.CoreFoundation       0x00007fff979b7aec __CFRunLoopRun + 1356
4   com.apple.CoreFoundation       0x00007fff979b7338 CFRunLoopRunSpecific + 296
5   com.apple.AppKit               0x00007fff9522c065 _NSEventThread + 149
6   libsystem_pthread.dylib       0x00007fff97345c13 _pthread_body + 131
7   libsystem_pthread.dylib       0x00007fff97345b90 _pthread_start + 168
8   libsystem_pthread.dylib       0x00007fff97343375 thread_start + 13

Thread 10:
0   libsystem_kernel.dylib         0x00007fff870f1eb2 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff97346150 _pthread_cond_wait + 767
2   com.adobe.ape.engine           0x000000016303ec0d APXGetHostAPI + 2516093
3   com.adobe.ape.engine           0x0000000162decec1 APXGetHostAPI + 83761
4   com.adobe.ape.engine           0x000000016303ecd1 APXGetHostAPI + 2516289
5   com.adobe.ape.engine           0x000000016303ed4a APXGetHostAPI + 2516410
6   com.adobe.ape.engine           0x000000016303ee79 APXGetHostAPI + 2516713
7   libsystem_pthread.dylib       0x00007fff97345c13 _pthread_body + 131
8   libsystem_pthread.dylib       0x00007fff97345b90 _pthread_start + 168
9   libsystem_pthread.dylib       0x00007fff97343375 thread_start + 13

Thread 11:
0   libsystem_kernel.dylib         0x00007fff870f1eb2 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff97346150 _pthread_cond_wait + 767
2   com.adobe.ape.engine           0x000000016303ec0d APXGetHostAPI + 2516093
3   com.adobe.ape.engine           0x0000000162decec1 APXGetHostAPI + 83761
4   com.adobe.ape.engine           0x000000016303ecd1 APXGetHostAPI + 2516289
5   com.adobe.ape.engine           0x000000016303ed4a APXGetHostAPI + 2516410
6   com.adobe.ape.engine           0x000000016303ee79 APXGetHostAPI + 2516713
7   libsystem_pthread.dylib       0x00007fff97345c13 _pthread_body + 131
8   libsystem_pthread.dylib       0x00007fff97345b90 _pthread_start + 168
9   libsystem_pthread.dylib       0x00007fff97343375 thread_start + 13

Thread 12:
0   libsystem_kernel.dylib         0x00007fff870f1eb2 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff97346150 _pthread_cond_wait + 767
2   com.adobe.ape.engine           0x000000016303ec0d APXGetHostAPI + 2516093
3   com.adobe.ape.engine           0x0000000162decec1 APXGetHostAPI + 83761
4   com.adobe.ape.engine           0x000000016303ecd1 APXGetHostAPI + 2516289
5   com.adobe.ape.engine           0x000000016303ed4a APXGetHostAPI + 2516410
6   com.adobe.ape.engine           0x000000016303ee79 APXGetHostAPI + 2516713
7   libsystem_pthread.dylib       0x00007fff97345c13 _pthread_body + 131
8   libsystem_pthread.dylib       0x00007fff97345b90 _pthread_start + 168
9   libsystem_pthread.dylib       0x00007fff97343375 thread_start + 13

Thread 13:
0   libsystem_kernel.dylib         0x00007fff870f1eb2 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff97346150 _pthread_cond_wait + 767
2   com.adobe.ape.engine           0x000000016303ec0d APXGetHostAPI + 2516093
3   com.adobe.ape.engine           0x0000000162decec1 APXGetHostAPI + 83761
4   com.adobe.ape.engine           0x000000016303ecd1 APXGetHostAPI + 2516289
5   com.adobe.ape.engine           0x000000016303ed4a APXGetHostAPI + 2516410
6   com.adobe.ape.engine           0x000000016303ee79 APXGetHostAPI + 2516713
7   libsystem_pthread.dylib       0x00007fff97345c13 _pthread_body + 131
8   libsystem_pthread.dylib       0x00007fff97345b90 _pthread_start + 168
9   libsystem_pthread.dylib       0x00007fff97343375 thread_start + 13

Thread 14:
0   libsystem_kernel.dylib         0x00007fff870f1eb2 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff97346186 _pthread_cond_wait + 821
2   com.adobe.ape.engine           0x000000016303ebd0 APXGetHostAPI + 2516032
3   com.adobe.ape.engine           0x0000000163056ddb APXGetHostAPI + 2614859
4   com.adobe.ape.engine           0x000000016303ecd1 APXGetHostAPI + 2516289
5   com.adobe.ape.engine           0x000000016303ed4a APXGetHostAPI + 2516410
6   com.adobe.ape.engine           0x000000016303ee79 APXGetHostAPI + 2516713
7   libsystem_pthread.dylib       0x00007fff97345c13 _pthread_body + 131
8   libsystem_pthread.dylib       0x00007fff97345b90 _pthread_start + 168
9   libsystem_pthread.dylib       0x00007fff97343375 thread_start + 13

Thread 15:
0   libsystem_kernel.dylib         0x00007fff870f1eb2 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff97346186 _pthread_cond_wait + 821
2   com.adobe.ape.engine           0x000000016303ebd0 APXGetHostAPI + 2516032
3   com.adobe.ape.engine           0x00000001631d1233 APXGetHostAPI + 4164259
4   com.adobe.ape.engine           0x000000016303ecd1 APXGetHostAPI + 2516289
5   com.adobe.ape.engine           0x000000016303ed4a APXGetHostAPI + 2516410
6   com.adobe.ape.engine           0x000000016303ee79 APXGetHostAPI + 2516713
7   libsystem_pthread.dylib       0x00007fff97345c13 _pthread_body + 131
8   libsystem_pthread.dylib       0x00007fff97345b90 _pthread_start + 168
9   libsystem_pthread.dylib       0x00007fff97343375 thread_start + 13

Thread 16:
0   libsystem_kernel.dylib         0x00007fff870f20b6 __recvfrom + 10
1   ServiceManager-Launcher.dylib 0x000000010fc825ec Invoke + 45721
2   ServiceManager-Launcher.dylib 0x000000010fc81813 Invoke + 42176
3   ServiceManager-Launcher.dylib 0x000000010fc80be0 Invoke + 39053
4   ServiceManager-Launcher.dylib 0x000000010fc80c66 Invoke + 39187
5   ServiceManager-Launcher.dylib 0x000000010fc7c30f Invoke + 20412
6   ServiceManager-Launcher.dylib 0x000000010fc7c616 Invoke + 21187
7   ServiceManager-Launcher.dylib 0x000000010fc7ccd7 Invoke + 22916
8   ServiceManager-Launcher.dylib 0x000000010fc7cf41 Invoke + 23534
9   ServiceManager-Launcher.dylib 0x000000010fc7f61d Invoke + 33482
10  ServiceManager-Launcher.dylib 0x000000010fc7f775 Invoke + 33826
11  ServiceManager-Launcher.dylib 0x000000010fc7ffb2 Invoke + 35935
12  ServiceManager-Launcher.dylib 0x000000010fc800ad Invoke + 36186
13  ServiceManager-Launcher.dylib 0x000000010fc72d6b Login + 480
14  ServiceManager-Launcher.dylib 0x000000010fc767ad Login + 15394
15  ServiceManager-Launcher.dylib 0x000000010fc80412 Invoke + 37055
16  ServiceManager-Launcher.dylib 0x000000010fc82253 Invoke + 44800
17  libsystem_pthread.dylib       0x00007fff97345c13 _pthread_body + 131
18  libsystem_pthread.dylib       0x00007fff97345b90 _pthread_start + 168
19  libsystem_pthread.dylib       0x00007fff97343375 thread_start + 13

Thread 17:
0   libsystem_kernel.dylib         0x00007fff870f1eb2 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff97346150 _pthread_cond_wait + 767
2   libtbb.dylib                   0x0000000103d3a010 tbb::internal::rml::private_worker::thread_routine(void*) + 416
3   libsystem_pthread.dylib       0x00007fff97345c13 _pthread_body + 131
4   libsystem_pthread.dylib       0x00007fff97345b90 _pthread_start + 168
5   libsystem_pthread.dylib       0x00007fff97343375 thread_start + 13

Thread 18:
0   libsystem_kernel.dylib         0x00007fff870f1eb2 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff97346150 _pthread_cond_wait + 767
2   libtbb.dylib                   0x0000000103d3a010 tbb::internal::rml::private_worker::thread_routine(void*) + 416
3   libsystem_pthread.dylib       0x00007fff97345c13 _pthread_body + 131
4   libsystem_pthread.dylib       0x00007fff97345b90 _pthread_start + 168
5   libsystem_pthread.dylib       0x00007fff97343375 thread_start + 13

Thread 19:
0   libsystem_kernel.dylib         0x00007fff870f1eb2 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff97346150 _pthread_cond_wait + 767
2   libtbb.dylib                   0x0000000103d3a010 tbb::internal::rml::private_worker::thread_routine(void*) + 416
3   libsystem_pthread.dylib       0x00007fff97345c13 _pthread_body + 131
4   libsystem_pthread.dylib       0x00007fff97345b90 _pthread_start + 168
5   libsystem_pthread.dylib       0x00007fff97343375 thread_start + 13

Thread 20:: cr_scratch
0   libsystem_kernel.dylib         0x00007fff870f1eb2 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff97346150 _pthread_cond_wait + 767
2   com.adobe.CameraRaw           0x000000017d7bbe2b 0x17ce28000 + 10042923
3   com.adobe.CameraRaw           0x000000017d70c5fb 0x17ce28000 + 9324027
4   com.adobe.CameraRaw           0x000000017d49f481 0x17ce28000 + 6780033
5   libsystem_pthread.dylib       0x00007fff97345c13 _pthread_body + 131
6   libsystem_pthread.dylib       0x00007fff97345b90 _pthread_start + 168
7   libsystem_pthread.dylib       0x00007fff97343375 thread_start + 13

Thread 21:
0   libsystem_kernel.dylib         0x00007fff870f1eb2 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff97346150 _pthread_cond_wait + 767
2   com.adobe.Photoshop           0x000000010029b20d 0x100000000 + 2732557
3   com.adobe.Photoshop           0x00000001017dd41a 0x100000000 + 25023514
4   com.adobe.Photoshop           0x00000001017db2a9 0x100000000 + 25014953
5   com.adobe.Photoshop           0x00000001017412c4 0x100000000 + 24384196
6   libsystem_pthread.dylib       0x00007fff97345c13 _pthread_body + 131
7   libsystem_pthread.dylib       0x00007fff97345b90 _pthread_start + 168
8   libsystem_pthread.dylib       0x00007fff97343375 thread_start + 13

Thread 22:
0   libsystem_kernel.dylib         0x00007fff870f1eb2 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff97346150 _pthread_cond_wait + 767
2   com.adobe.Photoshop           0x000000010029b20d 0x100000000 + 2732557
3   com.adobe.Photoshop           0x0000000101995198 0x100000000 + 26825112
4   com.adobe.Photoshop           0x00000001019948bb 0x100000000 + 26822843
5   com.adobe.Photoshop           0x0000000101995a5e 0x100000000 + 26827358
6   com.adobe.Photoshop           0x00000001017412c4 0x100000000 + 24384196
7   libsystem_pthread.dylib       0x00007fff97345c13 _pthread_body + 131
8   libsystem_pthread.dylib       0x00007fff97345b90 _pthread_start + 168
9   libsystem_pthread.dylib       0x00007fff97343375 thread_start + 13

Thread 23:
0   libsystem_kernel.dylib         0x00007fff870f26de __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fff97345729 _pthread_wqthread + 1283
2   libsystem_pthread.dylib       0x00007fff97343365 start_wqthread + 13

Thread 24:
0   libsystem_kernel.dylib         0x00007fff870f26de __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fff97345729 _pthread_wqthread + 1283
2   libsystem_pthread.dylib       0x00007fff97343365 start_wqthread + 13

Thread 25:
0   libsystem_kernel.dylib         0x00007fff870f26de __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fff97345729 _pthread_wqthread + 1283
2   libsystem_pthread.dylib       0x00007fff97343365 start_wqthread + 13

Thread 26:
0   libsystem_kernel.dylib         0x00007fff870f26de __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fff97345729 _pthread_wqthread + 1283
2   libsystem_pthread.dylib       0x00007fff97343365 start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0xb9b2b6b3aba3b0bd  rbx: 0x0000000112e991a0  rcx: 0x00000000009994e0  rdx: 0x00000000003331a0
  rdi: 0x000000024b86eea8  rsi: 0x0000000106df8a00  rbp: 0x00007fff5fbfcc60  rsp: 0x00007fff5fbfcc30
   r8: 0x0000000000000001   r9: 0x0000000199a37030  r10: 0x000000009943f0de  r11: 0x0000000197a00000
  r12: 0x00007fff5fbfcc78  r13: 0x0000000107f7ef10  r14: 0x00007fff5fbfcc30  r15: 0x0000000000000000
  rip: 0x00000001010b580c  rfl: 0x0000000000010293  cr2: 0x000000024b86eea8
  
Logical CPU:     0
Error Code:      0x00000000
Trap Number:     13


Binary Images:
       0x100000000 -        0x103669fe7 +com.adobe.Photoshop (13.0.6 - 13.0.6.54) <9A2B6581-BDCA-3447-8DD5-B1D09072B3EF> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
       0x103d2b000 -        0x103d57ff7 +libtbb.dylib (0) <57655978-A378-BE1E-7905-7D7F951AD6F7> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/libtbb.dylib
       0x103d6e000 -        0x103d7cff3 +libtbbmalloc.dylib (0) <CB038B96-2999-5EB1-E26A-7720A7A8F8CD> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/libtbbmalloc.dylib
       0x103d90000 -        0x103d95fff  org.twain.dsm (1.9.5 - 1.9.5) <2A92FC00-4481-387F-924A-A1C6F354F375> /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
       0x103d9b000 -        0x103db5ff7 +com.adobe.ahclientframework (1.7.0.56 - 1.7.0.56) <C1C5DE5C-39AB-0871-49A6-FA3449D39B8A> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
       0x103dbe000 -        0x103dc2fff  com.apple.agl (3.3.1 - AGL-3.3.1) <8B380B9E-3E00-3065-842E-41F4421D8D5A> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
       0x103dca000 -        0x103f93fff +com.adobe.owl (AdobeOwl version 5.0.4 - 5.0.4) <0FA698D2-CE7E-3C5A-B3D2-D9859A8612A0> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
       0x103fd5000 -        0x10441bff7 +com.adobe.MPS (AdobeMPS 5.8.0.19463 - 5.8.0.19463) <8A4BA3B2-6F6A-3958-ABDE-C3E8F21373B0> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
       0x104497000 -        0x1047f0ff7 +com.adobe.AGM (AdobeAGM 4.26.20.20743 - 4.26.20.20743) <27080135-E835-75EF-FF42-15299479FDA1> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
       0x104859000 -        0x104bbafef +com.adobe.CoolType (AdobeCoolType 5.10.33.20743 - 5.10.33.20743) <758DF893-C0F4-5769-53C5-7C80FC9111FB> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
       0x104c07000 -        0x104c2fff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <BFA061BE-7598-275D-D3F7-5842674E367E> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
       0x104c36000 -        0x104c62fff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.7.101.18636 - 3.7.101.18636) <488DF1F7-A643-5168-706A-498A0322A87E> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat
       0x104c85000 -        0x104dd2ff7 +com.winsoft.wrservices (WRServices 5.0.0 - 5.0.0) <FFA48E0A-A17C-A04F-AE20-6815EB944DEA> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/wrservices.framework/Versions/A/WRServices
       0x104e46000 -        0x104eb5fff +com.adobe.AIF (AdobeAIF 3.0.00 - 3.0.00) <A31825AD-B52F-3D12-BE6F-EB4556B94BA6> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/aif_core.framework/Versions/A/aif_core
       0x104ed6000 -        0x104f35ff7 +com.adobe.AIF (AdobeAIF 3.0.00 - 3.0.00) <A0CF6924-B714-32CF-9F8A-88D62AE0B73F> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/data_flow.framework/Versions/A/data_flow
       0x104f98000 -        0x105028ff7 +com.adobe.AIF (AdobeAIF 3.0.00 - 3.0.00) <3280BD6B-EC74-3B5F-A0D8-4359519DBBE6> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/image_flow.framework/Versions/A/image_flow
       0x10507b000 -        0x105097fff +com.adobe.AIF (AdobeAIF 3.0.00 - 3.0.00) <DB06257F-9AC5-3916-8844-93EFC03133F0> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/image_runtime.framework/Versions/A/image_runtime
       0x1050ad000 -        0x1052cafff +com.adobe.AIF (AdobeAIF 3.0.00 - 3.0.00) <AA64DB39-E64F-3DF2-A56D-846593A6992F> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/aif_ogl.framework/Versions/A/aif_ogl
       0x1053a6000 -        0x10551ffff +com.adobe.ACE (AdobeACE 2.19.18.20743 - 2.19.18.20743) <744F14EE-D2A2-E610-ADD9-960896F05D26> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
       0x105532000 -        0x105551fff +com.adobe.BIB (AdobeBIB 1.2.02.20743 - 1.2.02.20743) <15E9C88F-1DB1-C4F3-610F-9246F7C4D75D> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
       0x105558000 -        0x10563cfe7 +com.adobe.amtlib (amtlib 6.0.0.75 - 6.0.0.75) <07A3E1E1-55C3-BA5B-A0B0-60250809ED61> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
       0x10564d000 -        0x105712fff +com.adobe.JP2K (2.0.0 - 2.0.0.18562) <B14B096C-AA23-BA8F-E3AE-8DB102F9D161> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/adobejp2k.framework/Versions/A/AdobeJP2K
       0x10575f000 -        0x105763ff7 +com.adobe.ape.shim (3.3.8.19346 - 3.3.8.19346) <13D5CEF7-6090-CD66-8DA0-190771950F76> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
       0x105769000 -        0x1057e7fff +com.adobe.FileInfo.framework (Adobe XMP FileInfo 5 . 3 . 0 . 0 -i 3 - 66.145433) <5C63613F-6BDE-1C29-D3FD-9D292F9ADB12> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
       0x1057f8000 -        0x105858ff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.3 -c 11 - 66.145661) <B475CD07-1024-560D-5BFE-2A6FCE63925C> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
       0x105862000 -        0x105dbafef +com.nvidia.cg (2.2.0006 - 0) /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/Cg.framework/Cg
       0x106417000 -        0x10645aff7 +com.adobe.headlights.LogSessionFramework (2.1.2.1681) <75D51FFC-5DA8-3DC3-86B7-284CB950481B> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
       0x10648f000 -        0x1064b4ffe +com.adobe.PDFSettings (AdobePDFSettings 1.04.0 - 1.4) <56E7F033-6032-2EC2-250E-43F1EBD123B1> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSettings
       0x1064f0000 -        0x1064f4ff7 +com.adobe.AdobeCrashReporter (6.0 - 6.0.20120720) <A6B1F3BD-5DB0-FEE5-708A-B54E5CA80481> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
       0x1064fa000 -        0x1066aafef +com.adobe.PlugPlug (3.0.0.383 - 3.0.0.383) <908DBB12-D2AC-1844-BD2A-F1C483424917> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/PlugPlug.framework/Versions/A/PlugPlug
       0x106761000 -        0x106781ff7 +com.adobe.AIF (AdobeAIF 3.0.00 - 3.0.00) <51E64547-ED9B-3358-9930-2F4990A5180F> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/aif_ocl.framework/Versions/A/aif_ocl
       0x106798000 -        0x106855fff +com.adobe.AdobeExtendScript (ExtendScript 4.2.12 - 4.2.12.18602) <0957DFA6-0593-CE4B-8638-00F32113B07B> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScript
       0x10689f000 -        0x10694dfef +com.adobe.AdobeScCore (ScCore 4.2.12 - 4.2.12.18602) <9CEE95E5-2FC6-5E58-02A4-138EA6F8D894> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
       0x10698a000 -        0x106a84fe7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.7.101.18636 - 3.7.101.18636) <C7652AF2-56D7-8AF8-A207-0BDEDDFF0BEC> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
       0x106b28000 -        0x106d71fe7 +com.adobe.linguistic.LinguisticManager (6.0.0 - 17206) <301AAE8E-BA78-230E-9500-FCCA204B49CB> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
       0x106e5f000 -        0x106e61ff7  com.apple.textencoding.unicode (3.0 - 3.0) <78B2E03E-3AE3-34E0-AA72-22F1D696170B> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
       0x106ef5000 -        0x106ef6fff  libCyrillicConverter.dylib (68) <79F5CFEF-92E4-30FE-A650-41F07B6D31B9> /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
       0x10bdd7000 -        0x10bdf3ff7  libJapaneseConverter.dylib (68) <D80D1583-1F6F-32A5-A683-F504A0DF973A> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
       0x10c31e000 -        0x10c340ff7  libKoreanConverter.dylib (68) <F29010B7-FABC-3CDA-95F5-85DC12B6C91B> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
       0x10c345000 -        0x10c354ff7  libSimplifiedChineseConverter.dylib (68) <DCFEA0D3-593E-3E5C-B311-53B8ACF8A318> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
       0x10c359000 -        0x10c36bfff  libTraditionalChineseConverter.dylib (68) <62CEE84C-366B-3E43-821B-EE072DBF33D7> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
       0x10e21a000 -        0x10e21efff  com.apple.audio.AppleHDAHALPlugIn (272.51.3 - 272.51.3) <7E9DC6D6-CB61-3EA1-94AD-5C6F20D3EDBF> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn
       0x10e24a000 -        0x10e26fffb  com.apple.cmio.DAL.VDC-4 (703.0 - 4791) <B9036042-3402-3860-904C-86369AD2DEE5> /System/Library/Frameworks/CoreMediaIO.framework/Resources/VDC.plugin/Contents/MacOS/VDC
       0x10eff7000 -        0x10eff7ff7 +cl_kernels (???) <11160C26-69DD-4C7C-BA30-A59FC154A918> cl_kernels
       0x10f8a2000 -        0x10f8a3fff  ATSHI.dylib (394.3) <5C52C614-3D7C-3E7F-9AE2-9905DDB9F10F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/ATSHI.dylib
       0x10fc6d000 -        0x10fc98fff +ServiceManager-Launcher.dylib (389) <7AE35754-3413-206D-4B92-579AAA25B4F8> /Library/Application Support/Adobe/*/ServiceManager-Launcher.dylib
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David Bennett

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Posted 3 years ago

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Chris Cox

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That's an obscure issue that took a long time to figure out (cause and effect were very far apart), and was fixed in Photoshop CC 2014.  Bottom line: caused by the crop tool, but doesn't show up until you change a color.
(Edited)
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David Bennett

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See my reply below?
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David Bennett

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Chris, I am unclear - do you work for Adobe?

I do not understand how the issue can only show itself now when I have been using CS6 - including the crop tool - for a long time without issue.

Is there a patch?
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Chris Cox

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Yes, I am one of the senior engineers on Photoshop (and the guy who reads most of the crash reports).  I thought the "employee" and "Sr. Computer Scientist" tags were still visible in the forum.

This bug was in Photoshop for a while, but it was very difficult to diagnose because the cause and effect were very far apart, and the specific cause far from obvious.  We know that it was caused by using the crop tool, then later changing the colors.

Again, this is fixed in Photoshop CC 2014.
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David Bennett

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Thanks: It says 'Sr. Computer Scientist' but not 'employee'
I am using CS6. I am not sure whether this is still a current product, but I still don't understand how a bug can surface after two years of using the product and not before. I use CS6 daily and this issue only started happening a few weeks ago. To me that suggests that the issue has been introduced by some other factor, such as an update to Camera Raw or something. I don't want to bang on about this and alienate those who can help me, but I like having the product on my machine rather than a subscription model - and in so far as it is possible to resolve the issue, I want help to do so.
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Chris Cox

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OK, looks like there's a problem with the new layout of the forum - we'll take a look.  Apparently people are supposed to notice the tiny green flag by a user's icon means "employee".  (the old appearance made it more explicit)

No, Photoshop CS6 (13.x) is several versions behind the current version of Photoshop (CC 2015 - aka 16.1.2).

Er, even the subscription has the product on your machine.  All that changes is the license.

Basically the bug requires very specific steps, which not everyone hits all the time.
No, we know the exact cause of this bug.  To avoid this, don't change the image zoom while using the crop tool.
(Edited)
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David Bennett

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Hoho - that's it? Don't use the zoom tool while using the crop tool? I can live with that.

My issue with the subscription model is being locked in. If I stop the subscription then I lose access to Photoshop. Isn't that how the licence works?