Photoshop CS6: Crashing after upgrading to Windows 10 Pro 64-bit

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  • Updated 2 years ago
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My Photoshop CS6 (both 32 and 64bit) constantly and repeatingly crash after upgrading to Windows 10.

I deinstalled and reinstalled Photoshop. Still crashes. I tried both 32 and 64bit versions.
When I save a file on the Desktop, Photoshop crashed (every time). Saving it to another place works. Clicking on the text tool in the tool back - it also crashes... every time!

It is supposed to be supported by Windows 10. Do you have any idea?

Yes, all Updates both for Windows and for Photoshop are installed.
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marco menke

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Posted 2 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What does the event viewer say the faulting module is? I'd suspect a graphics driver. 

Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.html#UpdateDriver

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.

After you have the latest driver, Try restoring your preferences: http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.html#Preferences

If doing both of those doesn't help, select Edit>Preferences>Performance... and uncheck “Use Graphics Processor" and restart Photoshop.
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marco menke

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Hello Jeffrey,

many thanks for your reply. I did use the latest available drivers from ATI. I also tried to deinstall CS6 (while removing the preferences settings as offered by the setup) and reinstall CS6, but that didn't help either. The 'use graphics processor' function was already deactived for the last few years and I didn't like the rolling of the images in PS.

Turned out - using the upgrade function from Win7 to Win10 wasn't that good of an idea after all.

I ended up installing Windows10 from scratch and that not only solved all problems, but also speeded things up... CS6 works just fine now. I don't know what the problem was... The other upgrades I did for familiy turned out well.

Thanks for your help anyway!

Marco
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Great to hear.