Photoshop: CS6 crashes when I enable my onboard graphics while using an AMD graphics card.

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  • Updated 4 years ago
  • (Edited)
Hello there! I have a problem with Photoshop CS6 crashing since I enabled my onboard graphics on my motherboard. My graphics card is an AMD card and the onboard one is an Intel. I've read alot about this is a very accurate description of my problem which has been already discussed with your support, which in this very chat seems ignorant and not really helpfull. He won't even help report a simple bug. But that's another story! Here's the chat between support and another guy which has the exact same problem as me: http://feedback.photoshop.com/photosh...

Since having more than two monitors active at once is getting more and more common I really hope that you can come up with a solution for this since I really don't want to have to disable one of my GPU's everytime I wan't to use Photoshop... Sometimes I even need to have more monitors for PS6 at work and this makes me have to go to other programs out there and uninstall yours. Please help me out here, I really would like to continue using your services. Thank you! //Andreas
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Andrew Melvin

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  • frustrated

Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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See this article: http://helpx.adobe.com/photoshop/kb/p...

Ideally, using one card/driver that supports multiple monitors is the way to go to avoid driver conflicts.
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Andrew Melvin

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Well I know that already, I just think it's an odd way for you guys to let me fix my own problem with YOU'R software. Are you really not looking in to this trying to fix it?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Often issues with drivers can't be fixed or avoided on the software side.
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Andrew Melvin

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Often, yes. So this is still not getting reported as a severe bug to get further investigated? I'm just wondering since this is a really common bug. I don't mean to sound all grumpy it's just that your software isn't really cheap and now I have to just throw it away...
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Andrew Melvin

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And also this only happens on CS6, so if you can avoid it on CS5, shouldn't it be possible on CS6 as well? I'm on computer wizz as you might notice, but it'd make sence
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Chris Cox

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99.99 % of the problems reported with the GPU, turn out to be bugs in the GPU driver that have already been fixed by the GPU maker.
0.01% are system specific, new bugs in the driver (where the maker needs details to fix the bug), and sometimes even a bug in the Photoshop code.
We work quite closely with the GPU makers to try and get the driver bugs addressed, and to debug issues in the Photoshop code. And yes, we do a lot of testing (and developing) with multi-monitor systems.

Older versions of Photoshop did not use as much of the GPU as newer versions (we increment our usage with every release), so may not hit all the problems in the drivers. Yes, you can probably avoid the driver bugs by disabling GPU usage in Photoshop.

If you check the crash details (system event viewer or reliability report) - the most likely crashing module is going to be part of the video card driver.