Photoshop CS5: Snaps of the menubar on cintiq 21ux

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  • Updated 4 years ago
  • (Edited)
I'm working with photoshop cs5 on a Wacom Cintiq 21 ux and it always worked great. But suddenly the documents i'm working in snap of the menubar above and I can't get it back on place. It covers only 2/3 of the cintiq. I've installed the drivers of the wacom again and installed photoshop again but the problem isn't solved. It's very frustrating because it's almost impossible to work this way. I hope you can help me. Thank you.
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Nathalie Antalvari

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Posted 4 years ago

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Chris Cox

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Do you have multiple displays connected?
And is this on MacOS 10.10?

(sounds a lot like a known issue in MacOS 10.10)
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Nathalie Antalvari

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Nathalie Antalvari

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Thanks for the comment
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Anything to do with your tablet to screen mapping? Have you tried resetting the driver?
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Nathalie Antalvari

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Thank you for replying
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Nathalie Antalvari

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I have Yosemite on the iMac and it worked properly. The problem suddenly occured. I've reinstalled the driver of the tablet and also photoshop cs5 but it doesn't fix the issue. I've a multiple display set up. All the other applications work fine (illustrator, corel painter, indesign). Now I'm thinking of purchasing cs6 or a cc membership because it's impossible to wok like this. It' almost like there is an invisible magnetic line over the screen where the document and other tabs in the workspace snap to.
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Chris Cox

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Yes, you are seeing one of the known issues in MacOS 10.10.
Apple is working on solutions for all the problems we've documented in MacOS 10.10..
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Nathalie Antalvari

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I'm very releaved to hear that it's a known issue and that they' re working on a solution. I'll have to be patient before purchasing anything else. Thanks a lot for replying.
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Nathalie Antalvari

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Now I have the same problem with Photoshop cs 6. On all the other applications it works fine.....grrrrr. very frustrating