Three months ago I had to clear my hard drive and reinstall CS5. I got the code to reactivate my CS5 as it was an upgrade and the hard drive having been cleared did not have a previous edition for the upgrade CS5 to recognize and install automatically. 3 weeks later my hard drive crashed. I had a new hard drive installed, tried to install CS5, and got the 30 free trial pop-up as expected. Not a big deal, so I thought. I got Adobe on their Chat site, an accomplishment in itself as Adobe appears to want to make it difficult to gain access to. Get this, I was told that CS5 installation support had stopped that very day!!! No help from India in getting my CS5 back, and that after some 20 years or so of PS use!!! I consider this to be disgraceful.
How do I go about getting access to my CS5 again? I know that there has to be someway to get around Adobe's "no support" policy, but I don't know how to do it. Please, bear in mind that I'm 73 years old, disabled and really need the directions to be spelled out in a step-by-step way. As I am on a fixed income I cannot afford to buy a new CS whatever number they are on...