Photoshop: Problem with CS5 serial #

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  • Updated 5 years ago
  • (Edited)
I can't install CS5 onto my computer, we bought it in 2011 and had the serial number; but I can't install it, it said the serial number is wrong.
BTW: Your customer service is extremely disappointing! The very worst I've encountered so far, with least of respect and customer support etiquette.
Photo of Lynn Zhou

Lynn Zhou

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Posted 5 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Lynn, I'm not seeing a copy of Photoshop CS5 registered under the Adobe ID/Email address you're using on this site. Is it possible it's under a different Adobe ID/Email address? If not, can you register it?

Do you remember where you purchased your copy of CS5?