Photoshop CS5: Error message- This serial number is not for a qualifying product- Adobe Flash Pro S+CS4

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  • Updated 2 years ago
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I have a MacBookPro late 2016 with CS5 installed and it works fine.  I get update notices from Adobe but none of the eight updates will install and I get the error message  for each that says "There was an error downloading this update. Please quit and try again later." If I click on "Customer Support" on that box  it says- "Upgrade Error The serial number is not for a qualifying product. The product listed is for Adobe Flash Pro CS4.  I don't have that program installed and never have.  Please help.
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Sidell Tilghman

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Posted 2 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I don't see any registered products (serial numbers) under your Adobe ID (the email address you've used to log into this site). Without a registered serial # it will be hard to investigate what is wrong.