Photoshop CS5: Crashes in Mojave after clicking Type Tool

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  • Problem
  • Updated 2 months ago
  • (Edited)
Updated to Mojave recently, everything in Photoshop CS5 still functions after the accessibility permission workaround. Except for the type tool, once that is clicked the application immediately crashes.
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Ray-Ray McStu

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Posted 9 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Probably a bad font or bad font activation plug-in (eg Extensis/Suitcase)
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David, Official Rep

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Howdy Ray-Ray,

You can find steps and tools to check your fonts and font cache here: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

Hope that helps,
David
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Michael Flynn

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Did anyone fix this?
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eartho, Champion

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Is CS5 supported in Mojave?

You're taking a big gamble by updating your OS and also using such an old version of Ps...
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Michael Flynn

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Yes it is supported, working now but the font stuff seems to stop working now.  There were bigger issues at first but we were able to remedy them but the font issue is remaining.
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Michael Flynn

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It was from the latest to Mojave.
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Michael Flynn

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Yes tried it today and it worked!
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Rick Bennett

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Finally, somebody came up with a solution. Nice job, Erik!
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Erik Allin

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I found the answer yesterday, after sleuthing a few days, but I can't remember the site right now.  Tried several different "fixes",  but this is the only one that worked for me.

What version of PS CS5 are you on?  

You need to be on 12.0.4, or better. NOT 12.0.  12.0.4 apparently fixes the Text Tool crash.

You can download the update from Adobe: "https://supportdownloads.adobe.com/detail.jsp?ftpID=4972"

The issue is that the Adobe Install apps from CS5 won't work in Mojave (change on Adobe's server? I read). Installing a fresh download .dmg of Master Collection CS5 from Adobe has the same issue. This is also why the Adobe Application Manager automatic updating app isn't working, but will still conveniently tell you what's missing and provide a link as to where to find it.

 But there is a way that works that's actually kinda easy.

Download the updates from Adobe, if you don't have them.

1) Open the .dmg file.
2) Open the enclosed folder until you get the "AdobePatchInstaller" app (with the red adobe box logo), but DON'T click on the icon.
3) Instead, right-click (or, Control-click) to the fly-out menu and select "Show Package Contents".
4) Drill down to "...AdobePatchInstaller.app/Contents/MacOS/AdobePatchInstaller".
5) Go to Applications/Utilities/Terminal, and open the "Terminal" application.
6) Drag and Drop the "AdobePatchInstaller" file from the MacOS Folder into the open Terminal window.
7) Hit "Enter".

It should now load fine. Just do the Adobe install as normal from this point.

Anyway, that fixed it for me. I did it twice just to double-check.

There's still a minor annoyance I haven't found a fix for yet. It seems to corrupt some of smaller the UI elements of Photoshop (the little arrows in the Character panel's drop-down menus that let you change the font and size, as one example). The menus still pop up and work, they just have a scrambled meaningless graphic where the button was. In other places too–some filter control panels, I've found. These are the only two things Ive done since yesterday, so I'm sure there's more, but the actual tools still seem to work.

Hope it helps.
(Edited)
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Brent

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I have tried this solution so many times, so many ways (safe mode, root user) and it simply will not install on my new iMac. I am wondering if the combination of my iMac and Mojave is what is preventing the update.
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Brent

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Susan MacLeod

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Thank you thank you thank you worked for me too
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Claudia M

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THANK YOU ERIK!!!!!
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Osmany Estrada

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Erik I got lost in step 5. please guide me in a different way to see if I understand better. Thanks 
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Frances Richardson

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life saver! thank you
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Joe Xu

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very very good ,thank you .

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Shereen Edgecombe

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Erik Allin you are a genius!! My photoshop text tool has been driving me mad for days and your instructions have worked perfectly. Thank you so much!
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Brent

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I have been trying to get my version updated to 12.0.4 for a couple of days now and I keep getting failed installations (as the Adobe Install reports). I'm getting the "Error: unsupported compressor 8" problem that I've seen cited elsewhere.

I've tried solutions I've found elsewhere, too, but none have worked yet:
  • restarting a couple of times
  • rebooting into Safe Mode and then installing
  • creating a new user to run the install from
My next step is going to be to try my old iMac. I had just upgraded to a new, 2019 iMac when I discovered this issue (I guess I don't use Photoshop all that often!)

Has anyone found a reliable way around the "unsupported compressor" error?

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Bram

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This reply was created from a merged topic originally titled PS CS5 V12.0.4 x64 — crashes as soon as I click image after opening..

After opening a file, PS crashes immediately after I click on the image with any of the tools in the tool bar. The drop down menus all work fine and do not have the same effect. Using Mac OS Mojave V 10.14.5
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Bram Rossman

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I cleared the preferences. That seems to have restored some things but it still crashes almost as easily. I'll try Erik's suggestion next.
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David, Official Rep

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Howdy Bram,

It could be an issue with a bad font on your system.  Check out the integrity of your font cache using the info here: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

Thanks,
David
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Bram Rossman

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Hi David - I worked through the suggestion from Erik using the Terminal for an update install. That didn't work. I will now work on the fonts problem solving as you've suggested above. To be clear, it's not just the type/font stuff that's not working. As soon as I click on the document PS immediately crashes...
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David, Official Rep

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Howdy Bram,

I suggested checking the fonts because a bad one can easily corrupt the system font cache and trigger all sorts of problems.  But perhaps that's not the problem.  It might be that CS5 just doesn't work on Mojave.  To be honest, I wouldn't be surprised.  That's a difference of nearly a decade.  In software, that's ancient -- hardware changes much more slowly than software, but a decade ago, you probably still used discs, while today, most MacBooks don't even have a drive for them...now apply that analogy to these programs...

Sorry,
David
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AndrewK

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I am using Mojave and CS5 works again after following Erik's detailed advice above. 

Andrew
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Tendai Brooks Chisvo

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Works like a charm. You Beauty!

(Edited)