Photoshop CS4: Not working in MacOS 10.10 Yosemite. The rest of CS4 works.

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  • Updated 3 years ago
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I have read the solutions people have offered and have done the following in this order:

1. Installed Yosimite on my late 2008 macbook pro thinking all the kinks would be out by then, but did not know anything about it causing issue with adobe--this was a month or so ago. I use Illustrator daily, but hadn't pulled up photoshop until a couple weeks ago.
2. Installed legacy java 2014-001 via links from Apple when prompted. This allowed Illustrator, InDesign, to work, but not Photoshop.
3. Uninstalled CS4 and deactivated serial number.
4. Installed Yosemite again (Note that I did NOT wipe my computer and do a fresh install... since I backed up with Yosemite installed, I'm not sure how to go about doing this without manually reinstalling programs I no longer have access to--this comp has 8 years of stuff on it that I don't intend to lose).
5. Installed CS4 again using original install discs.
6. Installed legacy java again when prompted upon trying to open Photoshop.
It worked for Illustrator and InDesign again, but still no luck opening photoshop.

It looks like it is going to open, and I can click on the menu bar and open a recent file, but nothing ever comes up. After that, it is nonresponsive and I have to force quit. If I go to Help>updates, it says there are no updates and says "Please note that some updates for the following products cannot be determined at this time: Adobe Updater." I get the same message if I go to updates in Illustrator. The only issue I seem to be having in Illustrator (which is annoying, but bearable) is that I can no longer copy and paste images from a browser into Illustrator. Everything has to be saved and placed.

Any other suggestions?? I know this is old software, but I don't get why Ai and iD are working but not Ps....
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Stephani McCarty

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Try these steps to fix most issues: http://bit.ly/Troubleshoot_PS

I would first try a prefs restore.

Next I would try running Photoshop from a new Admin user account to rule out permissions issues which are common with OS upgrades/user migration.
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Stephani McCarty

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Thank you so much! The prefs restore did not work, but opening Ps under a new admin account worked. I was then able to open it up under my existing admin account that has all my docs and preferences--so I'm glad I didn't have to switch to the new admin account altogether. Should I just keep the new account around in case this happens again? Or will I need to create a new admin account to "activate" Ps every time I upgrade my OS?

Either way, it is working now, so thanks again for the helpful solution!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You can delete the test admin account - though there may still be other issues with permissions that crop up. If so, you know what the workaround/solution is if you encounter additional issues.
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victoria froud

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Hi there, I have just read this suggestion after tearing my hair out for weeks. I upgraded my OS to Yosemite and now find I cannot use anything in my Adobe Suite CS$. I would like to try to change my admin account but don't know how to do it. I don't have the original discs as I bought them on line. Would love some help.

Thanks Victoria.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Try creating a new Admin user account and run Photoshop from the new user account to see if the problem goes away: http://blogs.adobe.com/crawlspace/201...
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victoria froud

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Hi Jeremy, thanks for reply but can't get it to work. Every time I create a new user account I lose everything. All my files plus Adobe suite so can't test anything. It's as if I've just bought the computer and am setting it up. Can't even delete the new accounts I've created. Just not techy enough to understand what's going on. Any new suggestions you have I would be grateful. Thanks Victoria.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You just need to launch Photoshop from the new Admin user account. Were you able to launch PS from the new user account?
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victoria froud

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Hello Jeffrey, as I said I've tried that. I actually created three new admin user accounts and it still won't launch, just keeps telling me there is an error 6. I don't know how to delete these three new accounts as they are greyed out. Any ideas?
Thanks Victoria
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You can delete the other new account by clicking the padlock User & Groups panel in the System Preferences, Then click on the Users you want to delete and hit the minus button [-] at the bottom of the column on the right.

Here are a few more solutions for Error 6: https://helpx.adobe.com/creative-suit...
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victoria froud

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Hello Jeffrey, managed to delete two of the new accounts but can't delete the goup one. Still, that's the last of my problems. I have tried everything to open photoshop CS4 on Yosemiti, ie, prefs, new accounts, downloading Java8 but nothing is working. If you have anymore suggestions I would be grateful.
Thank you.
Victoria.