Photoshop 2020: Creates an empty folder called "Photoshop" when saving to network drives connected via afp

  • 17
  • Problem
  • Updated 8 months ago
  • Solved
  • (Edited)
Each time I save on a network drive driven by Mac OS X 10.7.5 (I know, pretty old) connected via afp, Photoshop creates this empty and unneccessary folder. Is there any solution?
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G Weiß

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  • annoyed

Posted 9 months ago

  • 17
Photo of Nacho Cuevas Caravaca

Nacho Cuevas Caravaca

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I've got the same problem. I use a Mac OS X 10.13.6 connected via afp.
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Ludvig Klärcke

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Just updated to Photoshop 21.0.0 today, and immediately noticed this problem. I'm on  macOS 10.14.6. Really annoying that our network storage will soon be littered with photoshop folders.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
We're investigating this issue. Thanks!
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Michelle Vullo

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Are there any updates on this issue being fixed? Thanks!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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We're hoping to get this into the next update. I can't provide an exact date, unfortunately. If you are blocked by this, you can install the prior version until the update is released: https://helpx.adobe.com/download-install/using/install-previous-version.html
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Michelle Vullo

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Thank you! and thank you for a quick response! If you wouldn't mind, when you do know when the next update is planned for, can you post it here? 
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yes. I will post when the update becomes available.
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Michelle Vullo

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Thank you so much!
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Pelican Support

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Please, can you update us on the progress on this HUGE issue with PS? Over 3 weeks and no update...
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Jennifer Wizner

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Still happening to me today. Hoping for an update really soon. 
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John Gettler

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Today 21.0.2 was released. It seems the annoying bug is fixed. Hurray.

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Michelle Vullo

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Not fixed fo rme. Just tried 5 times. Every time a new folder was created. Please fix this!
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John Gettler

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Are you positive you have fully upgraded to the newest version?  What version of Photoshop is displayed, when you choose "About Photoshop"?
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Michelle Vullo

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I am positive. When I open "About Photoshop" it says 21.0.2 and I quit out and opened it directly from the creative cloud download page and it still happened.
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Nacho Cuevas Caravaca

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I just updated and the problem has been fixed. Thank Jeffrey!!!
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Michelle Vullo

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I tried restarting my computer and I'm still getting the folder.
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Michelle Vullo

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I just contacted the support team and the guy I was talking to was like 'oh I guess that IS happening, hmm'. It keeps putting an empty folder into my Documents which really messes up my entire flow. Its due to the new Photoshop Cloud, which I don't use, so its basically just an empty set of folders that continue to reappear after deletion. 
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John Gettler

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This bug is happening when opening a file from an AFP server (but not SMB), making an edit to the file, and saving (overwriting it) back to the server, Photoshop 2020 (21.0.0 or 21.0.1) is leaving an empty "Photoshop" folders next to the edited file. 

If you watch closely while the saving process is happening, you can see it writes the new edited file as a temporary file into this Photoshop folder during the saving process.  Then the temp file then disappears, when it actually moves it to take the place of the now deleted old file, and then that Photoshop folder is left behind.  This does not happen when working from local hard drives.

Here is a related thread over on the Community Forums

https://community.adobe.com/t5/Photoshop/Photoshop-2020-Creating-Empty-Folders-When-Saving/m-p/10715667#M275031
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Dean Wilhite

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This reply was created from a merged topic originally titled Saving photoshop files creates an empty photoshop folder..

When saving photoshop files and running scripts that create new files, an empty folder is created. Why?
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Pelican Support

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We have the same problem (along with many others) when saving to an AFP network drive. Its really messing up my user's workflow. Plus wasting a lot of our client's time deleting empty, unneeded, folders.
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Dina Fanø

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This reply was created from a merged topic originally titled Photoshop v 21 creates ghost folder EVERYWHERE.

After updating to v21 Photoshop created an empty folder here and there. SO annoying and highly critical that Adobe launches a version with such a bug. A simple google search will show you that it drives many people mad!
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G Weiß

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Just happened that Adobe Illustrator 2020 is behaving identically – also empty folders, named "Adobe Illustrator 2020". Please investigate this too ...
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Michelle Vullo

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The only way that the folder does not appear is if Photoshop is not open and active. Until this gets fixed, my use of the app will be limited. They just released new updates for Illustrator and InDesign today so I'm hoping they will release Photoshops soon!
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Pelican Support

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According to the Adobe Community page "Update - 21.0.1 Release - seems to have solved the problem."
I have not tested yet...
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G Weiß

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I have tested and can confirm that problem is NOT solved in 21.0.1
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Michelle Vullo

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It isn't solved in 21.0.2 either.
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G Weiß

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Today 21.0.2 was released. It seems the annoying bug is fixed. Hurray.
(Edited)
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Michelle Vullo

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It isn't fixed for me. I tried again and again and the folder is still created. I hope they release a newer update soon.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This issue should be fixed in the 21.0.2 update that was released yesterday.
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Michelle Vullo

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It looks like it was fixed for several people, but it is still happening on my computer. I don't know why.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop system info. Launch Photoshop, and selection Help > System Info... and copy/paste the text in a reply.
(Edited)
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Michelle Vullo

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Adobe Photoshop Version: 21.0.2 20191122.r.57 2019/11/22: e3e4068e635  x64Number of Launches: 217
Operating System: Mac OS 10.14.6
System architecture: Intel CPU Family:6, Model:5, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 10
Logical processor count: 20
Processor speed: 3000 MHz
Built-in memory: 65536 MB
Free memory: 41977 MB
Memory available to Photoshop: 61720 MB
Memory used by Photoshop: 70 %
ACP.local Status:
 - SDK Version: 1.24.4
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.16.14
 - Min Core Sync Required: 4.3.4.2
ACPL Cache Config: 
 - Time to Live: 5184000 seconds
 - Max Size: 20480 MB
 - Purge Percentage: 50%
 - Threshold Percentage: 85%
 - Purge Interval: 300 seconds
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
The GPU Sniffer crashed on 4/22/19 at 8:31:32 AM
Display: 1
Main Display
High DPI Monitor
Display Bounds: top=0, left=0, bottom=1800, right=3200
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=16368
glgpu[0].GLName="AMD Radeon Pro Vega 64 OpenGL Engine"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon Pro Vega 64 OpenGL Engine"
glgpu[0].GLRendererID=16915713
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Jun 23 2019 21:50:55)"
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=16368
clgpu[0].CLName="AMD Radeon Pro Vega 64 Compute Engine"
clgpu[0].CLVendor="AMD"
clgpu[0].CLVendorID=16915712
clgpu[0].CLDriverVersion="1.2 (Aug 20 2019 17:20:01)"
clgpu[0].CLBandwidth=6.4281e+11
clgpu[0].CLCompute=3139.57
nativegpu[0].NativeName="AMD Radeon Pro Vega 64"
License Type: Subscription
Serial number: 90970909427463043193
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: /Applications/Adobe Photoshop 2020/
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 1.82T, 1.45T free
Required Plug-ins folder: /Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/Plug-ins/
Primary Plug-ins folder: /Applications/Adobe Photoshop 2020/Plug-ins/

Installed components:

   dvametadata.framework   dvametadata   12.1.0.0   
   AdobeXMPScript.framework   AdobeXMPScript   79.164036   79.164036
   ICUUnicode.framework   ICUUnicode      gtlib_12.0.23744
   ICUConverter.framework   ICUConverter      gtlib_12.0.23744
   AdobeCrashReporter.framework   AdobeCrashReporter   7.7.2   
   boost_system.framework   boost_system   12.1.0.0   
   AdobeACE.framework   AdobeACE   2.20.02.45092   97.614776
   AdobeOwl.framework   AdobeOwl   5.5.0   
   mediacoreif.framework   mediacoreif   12.1.0.0   
   dvascripting.framework   dvascripting   12.1.0.0   
   dvaappsupport.framework   dvaappsupport   12.1.0.0   
   dvaunittesting.framework   dvaunittesting   12.1.0.0   
   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.44656   79.613314
   k2.framework   k2   1   
   AIDE.framework   AIDE   1.5.0.44606   79.613133
   dynamiclink.framework   dynamiclink   12.1.0.0   
   dvaaccelerate.framework   dvaaccelerate   12.1.0.0   
   dvametadataUI.framework   dvametadataUI   12.1.0.0   
   AdobeExtendScript.framework   AdobeExtendScript   4.5.11.1   82.2
   boost_filesystem.framework   boost_filesystem   12.1.0.0   
   AdobeBIB.framework   AdobeBIB   1.2.03.44658   79.613319
   AdobeXMPFiles.framework   AdobeXMPFiles   79.164036   79.164036
   AdobeLinguistic.framework      24237   
   dvaplayer.framework   dvaplayer   12.1.0.0   
   PlugPlugOwl.framework   PlugPlugOwl   9.4.0.46   
   AdobeAGM.framework   AdobeAGM   4.30.87.44658   79.613319
   adobe_caps.framework   adobe_caps   11.0.0.14   1.584361
   AdobeSVGRE.framework   AdobeSVGRE   6.0   97.614776
   AdobePDFL.framework   AdobePDFL   15.0.0.44606   79.348578
   dvacore.framework   dvacore   12.1.0.0   
   AdobePIP.framework   AdobePIP   8.1.0.40.48685   
   AdobePDFSettings.framework   AdobePDFSettings   1.7   
   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.44656   79.613314
   dvatransport.framework   dvatransport   12.1.0.0   
   Cg.framework   NVIDIA Cg      
   AdobeXMP.framework   AdobeXMPCore   79.164036   79.164036
   AdobeJP2K.framework   AdobeJP2K   1.2.2.44568   79.273548
   dvaaudiodevice.framework   dvaaudiodevice   12.1.0.0   
   LogSession.framework   LogSession   8.1.0.40.48685   
   PlugPlugExternalObject.framework      9.2.0.46   
   AdobeScCore.framework   AdobeScCore   4.5.11.1   82.2
   AdobeSVGAGM.framework   AdobeSVGAGM   1.0.45092   97.614776
   dvametadataapi.framework   dvametadataapi   12.1.0.0   
   CITThreading.framework         
   WRServices.framework         
   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.44658   79.613319
   boost_threads.framework   boost_threads   12.1.0.0   
   aif.framework   aif   6.0.00.1   1.
   AdobeCoolType.framework   AdobeCoolType   5.17.00.45092   97.614776
   dvamediatypes.framework   dvamediatypes   12.1.0.0   
   AdbePM.framework   AdbePM   4.0.00.377265   1.613549
   boost_date_time.framework   boost_date_time   12.1.0.0   
   dynamic-torqnative.framework   Torq Native   1   
   AdobeMPS.framework   AdobeMPS   5.8.1.44729   79.613613
   dvaui.framework   dvaui   12.1.0.0   
   ahclient.framework   ahclient   4.1.1.0   
   ICUData.framework   ICUData      gtlib_12.0.23744
   dvamarshal.framework   dvamarshal   12.1.0.0   
   Unified Extensibility Platform  uxp-3.3.7.56


Required plug-ins:

   Accented Edges 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Adaptive Wide Angle 21.0.2, © 2014-2019 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
   Angled Strokes 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Average 21.0  © 1993-2019 Adobe. All rights reserved. - from the file “Average.plugin”
   Bas Relief 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   BMP 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Camera Raw 12.1 (351), Copyright © 2019 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Camera Raw Filter 12.1 (351), Copyright © 2019 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Chalk & Charcoal 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Charcoal 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Chrome 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Cineon 21.0  © 2002-2019 Adobe. All rights reserved. - from the file “Cineon.plugin”
   Clouds 21.0  © 1993-2019 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Color Halftone 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Colored Pencil 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Conté Crayon 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Craquelure 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crop and Straighten Photos 21.0  © 2003-2019 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
   Crop and Straighten Photos Filter 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Crosshatch 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crystallize 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Cutout 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Dark Strokes 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   De-Interlace 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dicom 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “dicom.plugin”
   Difference Clouds 21.0  © 1993-2019 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Diffuse Glow 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Displace 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dry Brush 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Eazel Acquire 21.0  © 2007-2019 Adobe. All rights reserved. - from the file “EazelAcquire.plugin”
   Entropy 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Export Color Lookup Tables 21.0  © 2012-2019 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Extrude 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   FastCore Routines 21.0  © 1990-2019 Adobe. All rights reserved. - from the file “FastCore.plugin”
   Fibers 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Film Grain 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Filter Gallery 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Fresco 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glass 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glowing Edges 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Grain 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Graphic Pen 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halftone Pattern 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halide Bottlenecks 21.0  © 2019 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
   HDRMergeUI 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
   HSB/HSL 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IFF Format 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IGES 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “U3D.plugin”
   Ink Outlines 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   JPEG 2000 21.0  © 2001-2019 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
   Kurtosis 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Lens Blur 21.0.2, © 2002-2019 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
   Lens Correction 21.0.2, © 2002-2019 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
   Lens Flare 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Liquify 21.0.2, © 2001-2019 Adobe. All rights reserved. - from the file “Liquify.plugin”
   Matlab Operation 21.0  © 1993-2019 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Maximum 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mean 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Measurement Core 21.0  © 1993-2019 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
   Median 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mezzotint 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Minimum 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   MMXCore Routines 21.0  © 1990-2019 Adobe. All rights reserved. - from the file “MMXCore.plugin”
   Mosaic Tiles 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Multiprocessor Support 21.0  © 1990-2019 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
   Neon Glow 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Note Paper 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   NTSC Colors 21.0  © 1993-2019 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
   Ocean Ripple 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   OpenEXR 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Paint Daubs 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Palette Knife 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Patchwork 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Paths to Illustrator 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   PCX 21.0  © 1989-2019 Adobe. All rights reserved. - from the file “PCX.plugin”
   Photocopy 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Picture Package Filter 21.0  © 1993-2019 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Pinch 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Pixar 21.0  © 1989-2019 Adobe. All rights reserved. - from the file “Pixar.plugin”
   Plaster 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Plastic Wrap 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Pointillize 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Polar Coordinates 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Portable Bit Map 21.0  © 1989-2019 Adobe. All rights reserved. - from the file “PBM.plugin”
   Poster Edges 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   PRC 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “U3D.plugin”
   Radial Blur 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Radiance 21.0  © 2003-2019 Adobe. All rights reserved. - from the file “Radiance.plugin”
   Range 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Render Color Lookup Grid 21.0  © 2012-2019 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Reticulation 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Ripple 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Rough Pastels 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Save for Web 21.0.2, © 1999-2019 Adobe. All rights reserved. - from the file “Save for Web.plugin”
   ScriptingSupport 21.0, © 2002-2019 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
   Shake Reduction 21.0.2, © 2014-2019 Adobe. All rights reserved. - from the file “Shake Reduction.plugin”
   Shear 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Skewness 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Smart Blur 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Smudge Stick 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Solarize 21.0  © 1993-2019 Adobe. All rights reserved. - from the file “Solarize.plugin”
   Spaces 21.0, © 2015-2019 Adobe. All rights reserved. - from the file “Spaces.plugin”
   Spatter 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Spherize 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Sponge 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Sprayed Strokes 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stained Glass 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stamp 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Standard Deviation 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Sumi-e 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Summation 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Targa 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Texturizer 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Tiles 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Torn Edges 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Twirl 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   U3D 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “U3D.plugin”
   Underpainting 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Vanishing Point 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
   Variance 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Water Paper 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Watercolor 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Wave 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wind 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wireless Bitmap 21.0  © 1989-2019 Adobe. All rights reserved. - from the file “WBMP.plugin”
   ZigZag 21.0.2, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   com.adobe.ccx.start  3.2.0.70 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-3.2.0/"
CDO: 1.62.3
        CmdN: 1.2.0
        CDP: 1.89.3

Extensions:

   com.adobe.Butler.backend  2.3.4 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/CEP/extensions/com.adobe.Butler.backend/index.html”
   Libraries  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_6_70/index.html”
   com.adobe.stock.panel.licensing  0.1.0 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/CEP/extensions/com.adobe.stock.panel.licensing/index.html”
   New Document  3.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.0.0/fnft.html?v=3.0.0.4”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_6_70/purchaseTypekit.html”
   Home  2.9.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.9.0/index.html?v=2.9.0.47”
   com.adobe.capture.extension  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_6_70/extensions/capture/capture.html”
   Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”
   Export As  4.8.12 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.html”
   Export As  4.8.12 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.html”

Installed TWAIN devices: NONE
Photo of Michelle Vullo

Michelle Vullo

  • 20 Posts
  • 3 Reply Likes
Hi There, Im still having a folder pop up every time Photoshop is opened. Can you please advise me on what to do? Thanks!
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17097 Posts
  • 2917 Reply Likes
Can you post a screen shot of what you're seeing? It sounds like you're seeing a different issue if a folder pops up every times Photoshop is opened.
Photo of Michelle Vullo

Michelle Vullo

  • 20 Posts
  • 3 Reply Likes
A screen shot of the "Adobe" folder? Also, is there a way that I could connect directly with you? Im sure this process would go faster that way. 
Photo of Michelle Vullo

Michelle Vullo

  • 20 Posts
  • 3 Reply Likes
Also the folder doesn't pop up, it is just created every time photoshop is opened. If I delete the folder, but photoshop is still open on my computer, another folder will take its spot. If I quit out of photoshop then delete the folder, the folder will remain gone until I open the application again and another folder is created.
Photo of John Gettler

John Gettler

  • 17 Posts
  • 0 Reply Likes
I looked back through all of Michelle's posts, and it sounds like she is talking about a completely different issue.  She says, "It keeps putting an empty folder into my Documents which really messes up my entire flow. Its due to the new Photoshop Cloud, which I don't use, so its basically just an empty set of folders that continue to reappear after deletion. "  

It sounds like she is talking about an "Adobe" folder only being created in her Documents folder. And from what she is saying, I don't think the folder is called "Photoshop."   

I believe it's normal for Creative Cloud to put a folder called "Adobe" into the user Documents folder  Michelle, what issue does it cause you to have that "Adobe" folder sit there?  If you just ignore it, how is it still messing up your workflow?
Photo of John Gettler

John Gettler

  • 17 Posts
  • 0 Reply Likes
Also Michelle, if you read the title of this issue and the other comments made, which describe multiple folders called "Photoshop" being created all over when saving over existing documents on AFP servers --  You can see that this single  "Adobe" folder in just the Documents folder is not the issue we have all been discussing.   So I would say this "Adobe" folder is not a bug and won't go away.  We all have an "Adobe" folder in our user Documents folder.  So hopefully are able to ignore it.  :)
(Edited)
Photo of Michelle Vullo

Michelle Vullo

  • 20 Posts
  • 3 Reply Likes
Hi John, I don't think this is "normal" for a unused and empty folder to be added to my computer by Adobe's program. We have had photoshop for 20 years and this has only become a problem with the Photoshop 21 update. I find that it interrupts my work flow as I work directly from the documents folder in my computer. I have a few folders in Documents that organize my entire computer. The Adbe/photoshop folder (there is folder inside the folder) is added to my list. My streamlined organization is interrupted by an empty folder that I shouldn't have to ignore, as it shouldn't be there in the first place. When I try to move it, it just creates another folder in its place. 

I just want this issue fixed, or perhaps an option in preferences to turn off the automatic folder.
(Edited)
Photo of Michelle Vullo

Michelle Vullo

  • 20 Posts
  • 3 Reply Likes
Hi Jeffrey and John, 

I have looked more into my issue and after searching I found many blogs, forums, and articles written about an annoying "Adobe" folder being forcibly placed into the Documents folder. One dating back 8 years! Apparently this issue and annoyance hasn't been fixed in that time and is triggered by updating applications. It moved, essentially Adobe's application's junk folder, from the designated spot in the computer files to the Documents folder. 

https://feedback.photoshop.com/photoshop_family/topics/lr_4_creating_directories_in_inappropriate_lo...

Here is a link to that post from 8 years ago, where Jeffrey you had commented that you would ask engineers to look into the issue. I would love to know what the engineers have figured out from this past case to hopefully solve my problem and many others! I know this isn't something that I or others could just ignore.

Thanks so much!
Photo of John Gettler

John Gettler

  • 17 Posts
  • 0 Reply Likes
I'm glad you found the correct forum at the link you provided where you can add your comments and follow with others who are having the same issue with the "Adobe" folder.  And glad to know you are not affected by the "Photoshop" folder issue that this thread is dedicated to.