Photoshop 2020: Creates an empty folder called "Photoshop" when saving to network drives connected via afp

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  • Problem
  • Updated 8 months ago
  • Solved
  • (Edited)
Each time I save on a network drive driven by Mac OS X 10.7.5 (I know, pretty old) connected via afp, Photoshop creates this empty and unneccessary folder. Is there any solution?
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G Weiß

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Posted 9 months ago

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Nacho Cuevas Caravaca

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I've got the same problem. I use a Mac OS X 10.13.6 connected via afp.
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Ludvig Klärcke

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Just updated to Photoshop 21.0.0 today, and immediately noticed this problem. I'm on  macOS 10.14.6. Really annoying that our network storage will soon be littered with photoshop folders.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
We're investigating this issue. Thanks!
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Michelle Vullo

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Not fixed fo rme. Just tried 5 times. Every time a new folder was created. Please fix this!
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John Gettler

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Are you positive you have fully upgraded to the newest version?  What version of Photoshop is displayed, when you choose "About Photoshop"?
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Michelle Vullo

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I am positive. When I open "About Photoshop" it says 21.0.2 and I quit out and opened it directly from the creative cloud download page and it still happened.
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Nacho Cuevas Caravaca

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I just updated and the problem has been fixed. Thank Jeffrey!!!
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Michelle Vullo

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I tried restarting my computer and I'm still getting the folder.
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Michelle Vullo

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I just contacted the support team and the guy I was talking to was like 'oh I guess that IS happening, hmm'. It keeps putting an empty folder into my Documents which really messes up my entire flow. Its due to the new Photoshop Cloud, which I don't use, so its basically just an empty set of folders that continue to reappear after deletion. 
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John Gettler

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This bug is happening when opening a file from an AFP server (but not SMB), making an edit to the file, and saving (overwriting it) back to the server, Photoshop 2020 (21.0.0 or 21.0.1) is leaving an empty "Photoshop" folders next to the edited file. 

If you watch closely while the saving process is happening, you can see it writes the new edited file as a temporary file into this Photoshop folder during the saving process.  Then the temp file then disappears, when it actually moves it to take the place of the now deleted old file, and then that Photoshop folder is left behind.  This does not happen when working from local hard drives.

Here is a related thread over on the Community Forums

https://community.adobe.com/t5/Photoshop/Photoshop-2020-Creating-Empty-Folders-When-Saving/m-p/10715667#M275031
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Dean Wilhite

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This reply was created from a merged topic originally titled Saving photoshop files creates an empty photoshop folder..

When saving photoshop files and running scripts that create new files, an empty folder is created. Why?
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Pelican Support

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We have the same problem (along with many others) when saving to an AFP network drive. Its really messing up my user's workflow. Plus wasting a lot of our client's time deleting empty, unneeded, folders.
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Dina Fanø

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This reply was created from a merged topic originally titled Photoshop v 21 creates ghost folder EVERYWHERE.

After updating to v21 Photoshop created an empty folder here and there. SO annoying and highly critical that Adobe launches a version with such a bug. A simple google search will show you that it drives many people mad!
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G Weiß

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Just happened that Adobe Illustrator 2020 is behaving identically – also empty folders, named "Adobe Illustrator 2020". Please investigate this too ...
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Michelle Vullo

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The only way that the folder does not appear is if Photoshop is not open and active. Until this gets fixed, my use of the app will be limited. They just released new updates for Illustrator and InDesign today so I'm hoping they will release Photoshops soon!
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Pelican Support

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According to the Adobe Community page "Update - 21.0.1 Release - seems to have solved the problem."
I have not tested yet...
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G Weiß

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I have tested and can confirm that problem is NOT solved in 21.0.1
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Michelle Vullo

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It isn't solved in 21.0.2 either.
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G Weiß

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Today 21.0.2 was released. It seems the annoying bug is fixed. Hurray.
(Edited)
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Michelle Vullo

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It isn't fixed for me. I tried again and again and the folder is still created. I hope they release a newer update soon.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This issue should be fixed in the 21.0.2 update that was released yesterday.
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John Gettler

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I looked back through all of Michelle's posts, and it sounds like she is talking about a completely different issue.  She says, "It keeps putting an empty folder into my Documents which really messes up my entire flow. Its due to the new Photoshop Cloud, which I don't use, so its basically just an empty set of folders that continue to reappear after deletion. "  

It sounds like she is talking about an "Adobe" folder only being created in her Documents folder. And from what she is saying, I don't think the folder is called "Photoshop."   

I believe it's normal for Creative Cloud to put a folder called "Adobe" into the user Documents folder  Michelle, what issue does it cause you to have that "Adobe" folder sit there?  If you just ignore it, how is it still messing up your workflow?
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John Gettler

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Also Michelle, if you read the title of this issue and the other comments made, which describe multiple folders called "Photoshop" being created all over when saving over existing documents on AFP servers --  You can see that this single  "Adobe" folder in just the Documents folder is not the issue we have all been discussing.   So I would say this "Adobe" folder is not a bug and won't go away.  We all have an "Adobe" folder in our user Documents folder.  So hopefully are able to ignore it.  :)
(Edited)
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Michelle Vullo

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Hi John, I don't think this is "normal" for a unused and empty folder to be added to my computer by Adobe's program. We have had photoshop for 20 years and this has only become a problem with the Photoshop 21 update. I find that it interrupts my work flow as I work directly from the documents folder in my computer. I have a few folders in Documents that organize my entire computer. The Adbe/photoshop folder (there is folder inside the folder) is added to my list. My streamlined organization is interrupted by an empty folder that I shouldn't have to ignore, as it shouldn't be there in the first place. When I try to move it, it just creates another folder in its place. 

I just want this issue fixed, or perhaps an option in preferences to turn off the automatic folder.
(Edited)
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Michelle Vullo

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Hi Jeffrey and John, 

I have looked more into my issue and after searching I found many blogs, forums, and articles written about an annoying "Adobe" folder being forcibly placed into the Documents folder. One dating back 8 years! Apparently this issue and annoyance hasn't been fixed in that time and is triggered by updating applications. It moved, essentially Adobe's application's junk folder, from the designated spot in the computer files to the Documents folder. 

https://feedback.photoshop.com/photoshop_family/topics/lr_4_creating_directories_in_inappropriate_lo...

Here is a link to that post from 8 years ago, where Jeffrey you had commented that you would ask engineers to look into the issue. I would love to know what the engineers have figured out from this past case to hopefully solve my problem and many others! I know this isn't something that I or others could just ignore.

Thanks so much!
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John Gettler

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I'm glad you found the correct forum at the link you provided where you can add your comments and follow with others who are having the same issue with the "Adobe" folder.  And glad to know you are not affected by the "Photoshop" folder issue that this thread is dedicated to.