Photoshop CC 2015 With White Boxes?

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  • Updated 2 years ago
  • (Edited)
About 2 months ago I did an Adobe Photoshop update on Creative Cloud and ever since then I have been having problems where I get an outer layer that doesn't actually appear in any images I create but when editing it sits there after I select a whole image as seen in a video I made that will be linked somewhere in this post. I also have Photoshop CS6 and in that it doesn't happen and I have no problems with Photoshop crashing. Is there some sort of problem with it or has anyone else been having this problem. If it is just me I still need a fix as it is driving me crazy.

YouTube Video: https://www.youtube.com/watch?v=r--rHLeW38Q

Hopefully someone can help.

Thanks,
Moxhification
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Moxah Moxhification

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Posted 2 years ago

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Chris Cox

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First, update your video card drivers from the GPU maker's website.

Make sure you have the Photoshop CC 2015.1.2 update installed, and the Camera Raw 9.4 update.
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Moxah Moxhification

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I have the latest update on Photoshop CC to where there are no other updates I can download.  Also, I have everything up to date with my drivers and finally it doesn't do it in the older version of Photoshop (CS6)
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Steve Sprengel, Champion

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I see something similar with PS CC 2015.1.2 when the GPU is DISABLED and adding noise makes it easier to see.  Here are the steps:

Disable Use Graphics Processor in Edit / Prefs / Performance

Restart PS.

Create a new 100x100 pixel image filled with white.

Filter / Add Noise:  100%, Gaussian, Monochromatic.

Zoom to Fill then zoom back to an even zoom level with Ctrl-minus but make sure the zoom is several hundred, not just 100 or 200% because the problem will be too hard to see.

Choose the Rectangular Marquee tool.

Click-drag around the entire 100x100 image.

Release the mouse and a white single-row of pixels will appear around the extent of the image where the noise makes it obvious the image, itself, isn't affected, just the one-screen representation.

Using Ctrl-plus and Ctrl-minus a few times to adjust the zoom will get rid of the extra border but click-dragging with the mouse will put it back.

There is no edge anomaly after enabling the GPU and restarting PS.

There may be more variables in the conditions that causes the problem but I only have access to PS on one computer at the moment.

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Steve Sprengel, Champion

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Here's a visual for what I end up with after releasing the mouse.  The marquee is around the correct set of pixels but there is an extra area beyond of white--the original background color when I created the image:
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Moxah Moxhification

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You said to disable it but it already was disabled so I enabled it and everything is working fine now! Thanks for the help guys!
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Steve Sprengel, Champion

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I said to disable the GPU to demonstrate the issue.  This was more for Chris's benefit since Adobe's the one that'd need to reproduce the issue to fix it.  I also said it works if I enable the GPU, which is what you're seeing as well.

(Edited)