Photoshop: Crashing when printing to Epson XP 15000

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I've printed from Photoshop for years with an Epson Artisan 1430 without issue. Since they discontinued that printer, I recently installed an Epson XP-15000 and Photoshop has been crashing ever since when I try to print. Is anyone else experiencing this? I've noticed that if I don't install the most recent driver from Epson (v2.62) for this printer, Photoshop does not crash. I'm having this problem on two separate computers. I've also been in touch with Adobe support and we have Updated Windows, uninstalled and reinstalled everything, held down the space bar when selecting print, tested on two separate machines, deleted all my preferences, tried older versions of Photoshop. I've also contacted Epson and explained the situation to them and am waiting to hear back.
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Posted 11 months ago

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  I am your twin  lol.  Have used Epson 1400, 1430, and R2000 printers which have all been discontinued.  I am now using (3) XP-15000s and (2) Canon Pro-100 printers to see which one I like better.  I will end up with about 20-40 of whichever printer I decide to go with.

  Like you I have several PCs that I have installed everything on.   I have found that for mine I start having this issue as soon as I install multiple xp-15000 printers on the system.  On all of the systems it will print my first document but as soon as I try to print a second document Adobe Photoshop crashes.

  I have tried the same steps to fix it as you with no luck.   It acts as thought it is the saved printer preferences in Photoshop but it is not Photoshop's issue, it is the driver.

  I also contacted Epson and got this response:

To test the printer driver without using an application do the following:
  1. Open the Printers window.
    • In Windows 7: Select the Start button , then select Devices and Printers.
  2. Right-click on the printer icon.
  3. Select Properties.
  4. Click on the Print Test Page button on the General tab.
  5. Click on OK or Yes to the question if the test page printed correctly, regardless of the output. Do not click on Troubleshoot or No.
  6. Click on OK again to close the Printer Properties window.
If the Windows Test Page does not print OK, restart the computer and try again. If it still does not print, you should reinstall the printer driver.

If the Windows Test Page prints OK, we know the printer driver is working correctly. Try printing a different document or from another application to determine if the issue is related to only one document or one application.

Note: If you are unable to print from only one application, you should contact the manufacturer of that program for further support.
If you have a different support issue, submit a request via our U.S. Support Site and we will respond in a timely manner.
Thank you again for contacting Epson.

  I did this and the test pages print fine.  That is lovely but I don't need test prints.... I need photos printed from Photoshop to my printer.   If their (Epson's) print driver does not allow me to do that than I have no use for their printers anymore.

  Sounds to me like Epson is passing the buck and will not be supporting the issue.  I have 6 computers that all do the EXACT same thing once the XP-15000 driver is installed on them.... but it is Adobe's problem not Epson's (rolling my eyes).

  So as a result I think my decision to switch to Canon just became a lot easier.

  If you get anywhere with this I would LOVE to hear from you.

Good luck!

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Thank you for replying and letting me know that you’re experiencing the same thing.

Epson told me what they told you. If I can print a test page then it’s working and they wash their hands of the whole thing. Their support was very rude and treated me like I didn’t know what I was talking about. They assured me that they knew of numerous installations of people printing just fine out of Photoshop to an XP 15000.  

I did speak with Adobe and told them about it occurring on two separate machines and how if I don’t install the most recent Epson driver, but use the one that automatically gets installed when I plug in the printer, it will print consistently. The Adobe rep told me that he is going to list this as a bug and they will fix it in an upcoming update. I’m not holding my breath.

To be fair, the Adobe rep has been very good to work with. We’ve worked together for hours on this and he has called me back a few times for updates from me. Also to be fair, they told me they were 100% sure that if I updated my Windows that would solve the problem as well, so...

So, it is my understanding that Adobe is admitting that it is an issue and will eventually get around to fixing it. I’m going to email the rep I’ve been working with your reply so hopefully that will add some heat to the fire.

Regarding workarounds I’ve found... Using the dumbed down driver works for me when I print on 8.5x11 paper. I do at times need to print on 13x19 paper which requires the bad driver. If I uninstall Photoshop and reinstall, I can get it to print that first time with the new driver consistently and choose the 13x19 paper size option. It’ll crash on the second print job and I’ll reopen it and again be able to print the first print job. If I shut my computer down though and try to print out of Photoshop it will crash on the first print job and I can’t print at all until I uninstall the driver and use the dumbed down one to again print on 8.5x11 paper. If I need to print on 13x19 I need to go through the whole uninstall process again.
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claire mcelveen

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I am having the same issues.... my epson r2000 died and I have an xp-15000 and adobe crashes every time i try to print....
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you uninstall the prior driver for the r2000 when you installed xp-15000? Have you tried holding down the Space Bar when you select File > Print...?
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Albert John

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Epson printer error code 0x97 is a kind of warning that occurs when you face any kind of internal hardware issue in your Epson printer. This error is caused due to multiple reasons such as motherboard failure or any other internal component failure.