Photoshop: Crashing on opening

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  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
I am completing the free trial of Adobe Photoshop. I have had to uninstall and reinstall the app twice so far, as it keeps crashing upon opening. The first time, it would not work at all. The second time, it worked for a few hours and then the problem returned. I am running Windows 7.
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Simone Roe

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  • frustrated

Posted 4 years ago

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Chris Cox

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What does the detailed crash report say (check the system event viewer, or reliability reports).

And have you updated your video card driver from the GPU maker's website?
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Simone Roe

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After starting the program in safe mode, I was able to determine that the problem was being caused by an outdated driver. Thanks!
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Chris Cox

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Yeah, outdated video card drivers are the #1 cause of crashes on Windows.
Just update the driver from the GPU maker's website to pick up all the latest bug fixes.