Photoshop crashing all afternoon since update. Some seem connected with Silver efex pro, some not HELP PLEASE!

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  • Updated 4 weeks ago
As above. Repeated crashes of Photoshop after downloading an update to CC this afternoon. Some when using Silver Efex Pro some not. Any help much appreciated
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Chris

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Posted 4 weeks ago

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David, Official Rep

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Howdy Chris,
First, what version did you update Photoshop FROM?  I'm assuming you updated to 21.2, right?  And on which OS version are you working?
Assuming you don't want to just uninstall this Silver FX Pro app, then try this...

Step One, try rebooting your OS, in case there are any lingering installer files or whatnot.

Step Two, try clearing your PS preferences file, in case there are any issues with it OR with your PS font cache (they clear together now).

Step Three, check the integrity of your system font cache, as Silver FX Pro might have installed a font.  Steps here (and if you find a problem, you'll need to re-regenerate your PS font cache): https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

Step Four, uh, uninstall the other app...
Hope that helps,David
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Chris

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Thanks for a very quick and comprehensive reply. I updated from V 21.1.3  to 21.2 and I'm working on MacOS High Sierra - haven't updated that as heard of problems with Photoshop and Bridge. I do need Silver Efex Pro for my work.I was using it with a smart layer which crashed. Have since used it with an ordinary layer and it hasn't crashed.  I will try your suggestions and leave feed back here. Thanks again.