Photoshop Crashes when trying to print

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  • Updated 8 months ago
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Hi I am having printing issues, latest PS CC 2015.5.1  OSX Sierra 10.12 Epson 3880, I have reinstalled the Epson driver 3 times, deleting the original version each time, my problems started when i tried to print and the EPSON paper profiles had gone missing!!

I had some initial success after the last reinstall of the latest driver, and flattened the layers in my image and it printed, however since then every time I hit print PS crashes!! I have printed in Sierra without problem until today

I hope Adobe fix this major issue very quickly, I have so much work to print.

Just an update, I have reinstalled my version of CS6 and all the printing problems have gone, so this is clearly and Adobe issue with the latest update

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Geoff Mountfield

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Posted 2 years ago

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Bjørn Tore Manuel Emanuelson

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Same problem here,Here is the problem also with CS6.
Appel came with an update today without this helped somewhat so the problem seems to be with Adobe :( Known issue with Adobe....
https://helpx.adobe.com/photoshop/kb/photoshop-and-mac-os-sierra.html
(Edited)
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Arthur Palsbo

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I had this problem since 2016.5. The problem also happens to with 2017. My first attempt to solve it was to reinstall Photoshop and sometime the printing crash was fixed for varying periods of time. Today when the printing crash happen when trying to print and did another reinstall. That did not fix it.

I decided the Windows 10 operating setting may be contributing to the crash. I noted that on the setting page for printers, that windows as Do you want Windows to manage your default printer ?. That setting was set to yes . I changed it to no and now Photoshop does not seem to crash when trying to print.
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Arthur Palsbo

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I am sorry to say this did not fix the print crash problem. It worked fine for a couple of times then the so called fix failed. I tried deleting the preference files as some others have suggested but no luck. I tried copying over my layers to a new file and that also failed.
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Arthur Palsbo

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I guess until this is fixed, I will open the file I am going to print in Photoshop CS4. I am not planning to flatten the image layers before going to CS4, but I was wondering what I will be losing in opening a photoshop 2017 file in CS4. Any information of where I can find out?
(Edited)
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Richard Kingslake

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I too have no luck printing. I have updated to Photoshop CC 2018, I have the latest Epson XP-55 drivers and still PS crashes when printing most files. It takes its time, then produces:
Adobe Photoshop CC 2018 has stopped working
Windows is checking for a solution to the problem
A few seconds later I get:
Adobe Photoshop CC 2018 has stopped working
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available.

The only workaround I have managed is to convert the file to jpg and prnt it using a different program - which is NOT satisfactory.

Some (very few) files print OK. I cannot see what the difference is between those that print and those that don't.
Has anyone any idea what is going on? Better - has anyone a solution?
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Arthur Palsbo

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I had similar problems with Photoshop CC 2017 and I tried various solutions such as deleting the preferences files letting Photoshop rebuild them.   I had the current printer drivers for my Epson printer and that did not work either.  What worked for me was to purchase a new Epson WF-4640 printer that had Windows 10 drivers (I am not referring to a windows 8 driver that supposed to work with Windows 10).   Not too many printers had Windows 10 print drivers a year ago.  I no longer had a problem printing except for a couple of  rare cases where deleting the preferences files would take care of the problem.  What bugged me, all of my other programs could use my old Epson printer with no problems.  Reinstalling Photoshop 2017 or the printer did not change anything.

Prior to this solution, I used Photoshop CS-4 for my printing.  

Good luck
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Richard Kingslake

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How do I delete the preferences file? Where is it? I would like to try this "cure"!
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Arthur Palsbo

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If you're on Windows, then navigate to the location: C:\Users\[username]\AppData\Roaming\Adobe\Adobe Photoshop CC 2018 and then trash/delete the Adobe Photoshop CC 2018 Settings folder.   

You may want to make a backup copy of the folder if you have concerns doing the folder delete.  Preference files have the psp extension.

Please remember that reinstalling Photoshop CC 2018 doesn't change your preferences if you do not delete the folder containing the preference files.  If the printer information contained in the preference file does not match the printer information for the document you trying to print it will cause the program to crash when trying to bring up the printer dialog window.  

For Apple, you are on your own.
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Richard Kingslake

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Thanks - that worked! but of course I lost all my other preferences such as using floating windows rather than tabs. How wonderful if only the printer problem alone could be solved!
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Arthur Palsbo

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You may want to delete specific preference files as more than one preference file is located in the folder.  Adobe is silent of to which file contains the printer information that is causing the program to crash.  Depending if any dependencies within the files themselves exist it is possible that more than one of the preference files in the folder may need to be deleted.  If you just delete specific preference files that you think may be causing the program crash and keep the remaining preference files may be able to keep your floating windows intact.  Just a thought. 

I heard that Adobe stores information on the last printer used for that document in the Photoshop file itself.  There are a lot of whack a moles in this printing arena.  I guess conflicts between what is stored in the file itself, the installed printer driver, and the preference file or files causes the program to crash when bringing the printer dialog window.  

I hope this fix holds for you.  For me, it worked a for a month great that it failed again - hence with me buying a printer that has Windows 10 drivers.  I rather spend my time creating than dealing with this technical stuff.