Photoshop: Crashes in video card driver when opening files

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
Every other file I open crashes Photoshop. New computer, latest software, drivers.

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 15.2.2.310
Application Timestamp: 5480338c
Fault Module Name: atio6axx.dll
Fault Module Version: 6.14.10.12618
Fault Module Timestamp: 52a23eb1
Exception Code: c0000005
Exception Offset: 0000000000052e6b
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: f881
Additional Information 2: f881f8cc0f3ba9aca0b4be57da671cf4
Additional Information 3: 46ed
Additional Information 4: 46edb8ec6eaf4585273dda2e97adfd16
Photo of Cecil Roth

Cecil Roth

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  • frustrated/pissed

Posted 3 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Your AMD/ATI video driver is crashing:

Fault Module Name: atio6axx.dll

Determine what video card you have and go *directly to the manufacturers website (ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/201...

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.