Photoshop: Crashes on opening image, after viewing videos on Windows media player

  • 1
  • Problem
  • Updated 3 months ago
  • (Edited)
Photoshop crashes in this order:
Play video on Windows media player, open photoshop, open image = crash.
Error code 3 subcode 2  and / or Open GL failure.
If photoshop is already open it will not crash if videos are played second then an image is opened.  Once it has crashed it will continue to crash until the system is rebooted.
Updated Win10, clean registry install of Nvidia drivers, All Adobe software updated Feb 10, 2018. Problem is now worse.
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3Dpete

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Posted 9 months ago

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Photo of Paddy Boocock

Paddy Boocock

  • 45 Posts
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Does it happen if you use Films & TV to view the videos instead of Windows Media Player? Sounds as if the problem is with Photoshop inheriting an instability left by WMP rather than with Photoshop itself.
(Edited)
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3Dpete

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Yes I tried switching to Films and TV, made no difference.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sounds like a graphics driver issue. It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
Photo of 3Dpete

3Dpete

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I went to Nvidia tech support, they said "its a known issue with Adobe" ?  I can also give the Nvidia System Information file if needed.
___________________________________
Adobe Photoshop Version: 19.1.0 20180116.r.238 2018/01/16: 1153018  x64
Number of Launches: 911
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.16299.15
System architecture: Intel CPU Family:6, Model:15, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3698 MHz
Built-in memory: 65447 MB
Free memory: 2 MB
Memory available to Photoshop: 59436 MB
Memory used by Photoshop: 60 %
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=2160, right=3840
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=2
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=16384
glgpu[0].GLName="NVIDIA Quadro P5000"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="23.21.13.9077"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="Quadro P5000/PCIe/SSE2"
glgpu[0].GLRendererID=7088
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_241e68401e88c78c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_241e68401e88c78c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_241e68401e88c78c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_241e68401e88c78c\nvldumdx.dll"
glgpu[0].GLDriverDate="20180123000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=16384
clgpu[0].CLName="Quadro P5000"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="390.77"
clgpu[0].CLBandwidth=2.5012e+11
clgpu[0].CLCompute=3652.41
clgpu[1].CLPlatformVersion="1.2"
clgpu[1].CLDeviceVersion="1.2 CUDA"
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=16384
clgpu[1].CLName="Quadro P5000"
clgpu[1].CLVendor="NVIDIA Corporation"
clgpu[1].CLVendorID=4318
clgpu[1].CLDriverVersion="390.77"
clgpu[1].CLBandwidth=2.52426e+11
clgpu[1].CLCompute=3662.68
License Type: Subscription
Serial number: 90970845096456011948
GUIDBucket:
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\
Temporary file path: C:\Users\PA4E3A~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  J:\, 5.46T, 3.44T free
  D:\, 953.7G, 204.5G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
   ACE.dll   ACE 2017/11/22-18:28:12   79.589342   79.589342
   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146
   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  
   AdobeOwl.dll   Adobe Owl   5.2.11  
   AdobePDFL.dll   PDFL 2017/10/31-06:12:59   79.250229   79.250229
   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.109.46827  
   AdobeSVGAGM.dll   AdobeSVGAGM   79.588619   79.588619
   AdobeXMP.dll   Adobe XMP Core 2017/07/13-01:06:39   79.160924   79.160924
   AdobeXMPFiles.dll   Adobe XMP Files 2017/07/13-01:06:39   79.160924   79.160924
   AdobeXMPScript.dll   Adobe XMP Script 2017/07/13-01:06:39   79.160924   79.160924
   adobe_caps.dll   Adobe CAPS   10,0,0,6  
   AGM.dll   AGM 2017/11/22-18:28:12   79.589342   79.589342
   ahclient.dll    AdobeHelp Dynamic Link Library   3.0.0.6  
   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279
   amtlib.dll   AMTLib (64 Bit)   10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8)   1.000000
   ARE.dll   ARE 2017/11/22-18:28:12   79.589342   79.589342
   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
   Bib.dll   BIB 2017/11/22-18:28:12   79.589342   79.589342
   BIBUtils.dll   BIBUtils 2017/11/22-18:28:12   79.589342   79.589342
   boost_date_time.dll   photoshopdva   11.1.0  
   boost_filesystem.dll   photoshopdva   11.1.0  
   boost_signals.dll   photoshopdva   11.1.0  
   boost_system.dll   photoshopdva   11.1.0  
   boost_threads.dll   photoshopdva   11.1.0  
   cg.dll   NVIDIA Cg Runtime   3.0.00007  
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2017/11/22-18:28:12   79.589342   79.589342
   CRClient.dll   Adobe Crash Reporter Client DLL   1.6.3.0  
   dnssd.dll   Bonjour   3,0,0,2  
   dvaaudiodevice.dll   photoshopdva   11.1.0  
   dvacore.dll   photoshopdva   11.1.0  
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  
   dvamarshal.dll   photoshopdva   11.1.0  
   dvamediatypes.dll   photoshopdva   11.1.0  
   dvametadata.dll   photoshopdva   11.1.0  
   dvametadataapi.dll   photoshopdva   11.1.0  
   dvametadataui.dll   photoshopdva   11.1.0  
   dvaplayer.dll   photoshopdva   11.1.0  
   dvatransport.dll   photoshopdva   11.1.0  
   dvaui.dll   photoshopdva   11.1.0  
   dvaunittesting.dll   photoshopdva   11.1.0  
   dynamiclink.dll   photoshopdva   11.1.0  
   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1150526   81.1150526
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   igestep30.dll   IGES Reader   9.3.0.113  
   imslib.dll   IMSLib DLL   10.0.0.22  
   JP2KLib.dll   JP2KLib 2017/10/31-01:22:04   79.268591   79.268591
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  
   LogSession.dll   LogSession   7.4.1.109.46827  
   mediacoreif.dll   photoshopdva   11.1.0  
   MPS.dll   MPS 2017/10/31-01:22:04   79.588396   79.588396
   pdfsettings.dll   Adobe PDFSettings   1.04  
   Photoshop.dll   Adobe Photoshop CC 2018   19.1.0  
   Plugin.dll   Adobe Photoshop CC 2018   19.1.0  
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   8.5.0  
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   8.5.0.87  
   PSArt.dll   Adobe Photoshop CC 2018   19.1.0  
   PSCloud.dll                                                   1.0.0.1  
   PSViews.dll   Adobe Photoshop CC 2018   19.1.0  
   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1150526   81.1150526
   SVGRE.dll   SVGRE   79.586793   79.586793
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  
   TfFontMgr.dll   FontMgr   9.3.0.113  
   TfKernel.dll   Kernel   9.3.0.113  
   TFKGEOM.dll   Kernel Geom   9.3.0.113  
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   19.0.0.0  
   WRServices.dll   WRServices Thu June 21 2017 12:26:24   Build 0.22473   0.22473
   wu3d.dll   U3D Writer   9.3.0.113  


Required plug-ins:

   3D Studio 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
   Accented Edges 19.1.0 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 19.1.0 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 19.1.0 - from the file “Filter Gallery.8bf”
   Average 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Average.8bf”
   Bas Relief 19.1.0 - from the file “Filter Gallery.8bf”
   BMP 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 10.1 - from the file “Camera Raw.8bi”
   Camera Raw Filter 10.1 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 19.1.0 - from the file “Filter Gallery.8bf”
   Charcoal 19.1.0 - from the file “Filter Gallery.8bf”
   Chrome 19.1.0 - from the file “Filter Gallery.8bf”
   Cineon 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Cineon.8bi”
   Clouds 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Clouds.8bf”
   Collada 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
   Color Halftone 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 19.1.0 - from the file “Filter Gallery.8bf”
   CompuServe GIF 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Conté Crayon 19.1.0 - from the file “Filter Gallery.8bf”
   Craquelure 19.1.0 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 19.1.0 - from the file “Filter Gallery.8bf”
   Crystallize 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Cutout 19.1.0 - from the file “Filter Gallery.8bf”
   Dark Strokes 19.1.0 - from the file “Filter Gallery.8bf”
   De-Interlace 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Dicom 19.1.0 - from the file “Dicom.8bi”
   Difference Clouds 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Clouds.8bf”
   Diffuse Glow 19.1.0 - from the file “Filter Gallery.8bf”
   Displace 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 19.1.0 - from the file “Filter Gallery.8bf”
   Eazel Acquire 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “EazelAcquire.8ba”
   Entropy 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”
   Export Color Lookup Tables 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Export3DLUT.8be”
   Extrude 19.1.0 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “FastCore.8bx”
   Fibers 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Film Grain 19.1.0 - from the file “Filter Gallery.8bf”
   Filter Gallery 19.1.0 - from the file “Filter Gallery.8bf”
   Flash 3D 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
   Fresco 19.1.0 - from the file “Filter Gallery.8bf”
   Glass 19.1.0 - from the file “Filter Gallery.8bf”
   Glowing Edges 19.1.0 - from the file “Filter Gallery.8bf”
   Google Earth 4 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
   Grain 19.1.0 - from the file “Filter Gallery.8bf”
   Graphic Pen 19.1.0 - from the file “Filter Gallery.8bf”
   Halftone Pattern 19.1.0 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 19.1.0 - from the file “HDRMergeUI.8bf”
   HSB/HSL 19.1.0 - from the file “Standard MultiPlugin.8bf”
   IFF Format 19.1.0 - from the file “Standard MultiPlugin.8bf”
   IGES 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
   Ink Outlines 19.1.0 - from the file “Filter Gallery.8bf”
   JPEG 2000 19.1.0 - from the file “JPEG2000.8bi”
   Kurtosis 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”
   Lens Blur 19.1.0 - from the file “Lens Blur.8bf”
   Lens Correction 19.1.0 - from the file “Lens Correction.8bf”
   Lens Flare 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Liquify 19.1.0 - from the file “Liquify.8bf”
   Matlab Operation 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “ChannelPort.8bf”
   Maximum 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”
   Mean 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”
   Measurement Core 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “MeasurementCore.8me”
   Median 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”
   Mezzotint 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Minimum 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”
   MMXCore Routines 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “MMXCore.8bx”
   Mosaic Tiles 19.1.0 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “MultiProcessor Support.8bx”
   Neon Glow 19.1.0 - from the file “Filter Gallery.8bf”
   Note Paper 19.1.0 - from the file “Filter Gallery.8bf”
   NTSC Colors 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “NTSC Colors.8bf”
   Ocean Ripple 19.1.0 - from the file “Filter Gallery.8bf”
   OpenEXR 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 19.1.0 - from the file “Filter Gallery.8bf”
   Palette Knife 19.1.0 - from the file “Filter Gallery.8bf”
   Patchwork 19.1.0 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 19.1.0 - from the file “Standard MultiPlugin.8bf”
   PCX 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “PCX.8bi”
   Photocopy 19.1.0 - from the file “Filter Gallery.8bf”
   Photoshop 3D Engine 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Photoshop3DEngine.8bi”
   Photoshop Touch 19.0 - from the file “PSDX.8bi”
   Picture Package Filter 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “ChannelPort.8bf”
   Pinch 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Pixar 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Pixar.8bi”
   Plaster 19.1.0 - from the file “Filter Gallery.8bf”
   Plastic Wrap 19.1.0 - from the file “Filter Gallery.8bf”
   PLY 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
   Pointillize 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “PBM.8bi”
   Poster Edges 19.1.0 - from the file “Filter Gallery.8bf”
   PRC 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
   Radial Blur 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Radiance.8bi”
   Range 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”
   Render Color Lookup Grid 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Export3DLUT.8be”
   Reticulation 19.1.0 - from the file “Filter Gallery.8bf”
   Ripple 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 19.1.0 - from the file “Filter Gallery.8bf”
   Save for Web 19.1.0 - from the file “Save for Web.8be”
   ScriptingSupport 19.1.0 - from the file “ScriptingSupport.8li”
   Shake Reduction 19.1.0 - from the file “Shake Reduction.8bf”
   Shear 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Skewness 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”
   Smart Blur 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 19.1.0 - from the file “Filter Gallery.8bf”
   Solarize 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Solarize.8bf”
   Spaces 19.1.0 - from the file “Spaces.8li”
   Spatter 19.1.0 - from the file “Filter Gallery.8bf”
   Spherize 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 19.1.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 19.1.0 - from the file “Filter Gallery.8bf”
   Stained Glass 19.1.0 - from the file “Filter Gallery.8bf”
   Stamp 19.1.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”
   STL 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
   Sumi-e 19.1.0 - from the file “Filter Gallery.8bf”
   Summation 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”
   Targa 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Texturizer 19.1.0 - from the file “Filter Gallery.8bf”
   Tiles 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 19.1.0 - from the file “Filter Gallery.8bf”
   Twirl 19.1.0 - from the file “Standard MultiPlugin.8bf”
   U3D 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
   Underpainting 19.1.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 19.1.0 - from the file “VanishingPoint.8bf”
   Variance 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”
   Virtual Reality Modeling Language | VRML 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
   Water Paper 19.1.0 - from the file “Filter Gallery.8bf”
   Watercolor 19.1.0 - from the file “Filter Gallery.8bf”
   Wave 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Wavefront|OBJ 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
   WIA Support 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “WIASupport.8li”
   Wind 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “WBMP.8bi”
   ZigZag 19.1.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  2.11.27 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”
   com.adobe.Butler.backend  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   Libraries  2.11.27 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
   New Document  2.1.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_CMDN_EXTENSION_2_1_1_004\fnft.html”
   Start  2.1.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_2_1_1_076\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14123 Posts
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I've asked our nVidia liaison to check on this. I wasn't aware of any specific issues with the current driver.

Have you tried going to Preferences > Performance... and uncheck "Use Graphics Processor" as a workaround?
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3Dpete

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Jeffrey, "Use Graphics Processor" is definitely the problem.  I could not make Photoshop crash with it off.  When turned back on Photoshop will crash again following the steps listed in my first post.
I don't see that I need the Graphics Processor for most things I do in Photoshop, but I dont know off hand all the features that use it.  But for now it works.
Its odd that this is connected to WMPlayer?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14123 Posts
  • 1761 Reply Likes
Thanks for confirming. It does seem odd. I'll see what we find out from nVidia.
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3Dpete

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Jeffery, still there? I just updated everything on my system - windows, adobe,autodesk and the same issue persists. I tried using a different user profile which used to solve that problem, but now videos wont play on the 2nd profile. If WMP is open in my first profile it will eventually crash photoshop regardless now of the order they were opened in.  These are hard crashes - locking up my system, which will not roboot without a reset.
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3Dpete

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Is this post dead? Never got a response from 2 months ago.  Still having the same issues...  Photoshop crashes if opened after playing a video.
I have updated all software and drivers since this problem started, even switched to VLC player, makes no difference. Turning off "Use Graphics Processor" in photoshop solves the problem but creates a new one in that now i have discovered that i need many of the features associated with that. Any help appreciated.