Photoshop: Video drivers crashing on Windows 10

  • 1
  • Problem
  • Updated 1 year ago
  • (Edited)
Hello!

Today I want to report a problem I encountered quite often in the last couple of weeks:
Photoshop crahes if I use one of the blur filters (like tilt-shift filter). I guess these filters use the OpenGL of the graphics card (?).

The "typical" behaviour when the crash occurs:

I want to open the filter menu, photoshop stops to load and just does nothing. Then, after quite some time, the whole screen goes black and Windows 10 reports that something with the video driver went bad and windows 10 had to reset it.

This problem only occurs in photoshop.

My specs:
Windows 10
Latest Photoshop version
Radeon Crimson 15.30.1025.1001

best regards
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LeKoArts

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Posted 2 years ago

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Chris Cox

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Update your video card driver from the GPU maker's website to pick up all their latest bug fixes.
If you have multiple GPUs in your system (like an integrated part plus a discrete GPU), then you need to update the drivers for both, from their respective GPU maker's websites.
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LeKoArts

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All drivers and software are up-to-date
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Chris Cox

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  • 767 Reply Likes
Did you update them from Microsoft (a mistake), or from the GPU makers' websites?
If you really have the latest drivers from the GPU makers, and those drivers are still crashing - then you need to contact the GPU makers about the driver problems you are seeing.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop: http://feedback.photoshop.com/photoshop_family/topics/photoshop_how_do_i_share_my_system_information
(Edited)
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LeKoArts

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I downloaded it from official amd website.

Here my system info:

Adobe Photoshop Version: 2015.1.2 20160113.r.355 2016/01/13:23:59:59 CL 1059143  x64Betriebssystem: Windows 10 64-Bit
Version: 10 oder höher
Systemarchitektur: Intel CPU-Familie:6, Modell:12, Stepping:3 mit MMX, SSE (ganze Zahl), SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, Hyper-Threading
Physischer Prozessor: 4
Logischer Prozessor: 8
Prozessor-Taktfrequenz: 3300 MHz
Eingebauter Speicher: 20418 MB
Freier Speicher: 14635 MB
Für Photoshop verfügbarer Arbeitsspeicher: 18246 MB
Von Photoshop verwendeter Arbeitsspeicher: 75 %
Zusatztasten-Palette: Aktiviert.
Design-Bereich: Aktiviert.
Zeichenflächen: Aktiviert.
3D-Mehrton-Drucken: Deaktiviert.
Fernlicht: Deaktiviert.
Bildkachelgröße: 1024 KB
Bildcache: 4
Schriftvorschau: Mittel
TextComposer: Lateinisch
Anzeige: 1
Anzeigebegrenzungen: oben= 0, links= 0, unten= 1440, rechts= 2560 
Anzeige: 2
Anzeigebegrenzungen: oben= 0, links= -2560, unten= 1440, rechts= 0 
Mit OpenGL zeichnen: Aktiviert.
OpenGL – alte GPUs zulassen: Nicht erkannt.
OpenGL-Zeichnungsmodus: Erweitert
OpenGL – normalen Modus zulassen: Wahr.
OpenGL – erweiterten Modus zulassen: Wahr.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
glgpu[0].GLVersion="3.0"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=3072
glgpu[0].GLName="AMD Radeon R9 200 Series"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLDriverVersion="15.300.1025.1001"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon R9 200 Series"
glgpu[0].GLRendererID=26520
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll"
glgpu[0].GLDriverDate="20151204000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="2.0 AMD-APP (1912.5)"
clgpu[0].CLDeviceVersion="1.2 AMD-APP (1912.5)"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=3072
clgpu[0].CLName="Tahiti"
clgpu[0].CLVendor="Advanced Micro Devices, Inc."
clgpu[0].CLVendorID=4098
clgpu[0].CLDriverVersion="1912.5 (VM)"
clgpu[0].CUDASupported=0
clgpu[0].CLBandwidth=2.23608e+011
clgpu[0].CLCompute=1904.63
Lizenztyp: Abonnement
Seriennummer: 90970827524503514246
Anwendungsordner: C:\Program Files\Adobe\Adobe Photoshop CC 2015\
Pfad für temporäre Dateien: C:\Users\Lennart\AppData\Local\Temp\
Der virtuelle Speicher von Photoshop hat asynchronen E/A aktiviert
Arbeitsvolume(s):
D:\, 55,9 GB, 40,2 GB frei
C:\, 111,8 GB, 37,6 GB frei
Ordner für erforderliche Zusatzmodule: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\
Primärer Zusatzmodul-Ordner: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins\

Installierte Komponenten
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2015/09/09-18:52:48   79.567158   79.567158
   AdbePM.dll   PatchMatch 0000/00/00-00:00:00   1.   1.
   AdobeLinguistic.dll   Adobe Linguisitc Library   9.0.0   
   AdobeOwl.dll   Adobe Owl   5.2.9   
   AdobePDFL.dll   PDFL 2015/09/12-01:10:45   79.156620   79.156620
   AdobePIP.dll   Adobe Product Improvement Program   7.3.1.70   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.566705   79.566705
   AdobeXMP.dll   Adobe XMP Core 2015/09/10-01:10:20   79.158325   79.158325
   AdobeXMPFiles.dll   Adobe XMP Files 2015/09/10-01:10:20   79.158325   79.158325
   AdobeXMPScript.dll   Adobe XMP Script 2015/09/10-01:10:20   79.158325   79.158325
   adobe_caps.dll   Adobe CAPS   9,0,0,28   
   AGM.dll   AGM 2015/09/09-18:52:48   79.567158   79.567158
   ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2   
   AIDE.dll   AIDE 2015/10/15-11:58:31   79.568000   79.568000
   amtlib.dll   AMTLib (64 Bit)   9.0.0.89BuildVersion: 9.0; BuildDate: Tue Aug 25 2015 7:30:38)   1.000000
   ARE.dll   ARE 2015/09/09-18:52:48   79.567158   79.567158
   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
   Bib.dll   BIB 2015/09/09-18:52:48   79.567158   79.567158
   BIBUtils.dll   BIBUtils 2015/09/09-18:52:48   79.567158   79.567158
   boost_date_time.dll   photoshopdva   8.0.0   
   boost_signals.dll   photoshopdva   8.0.0   
   boost_system.dll   photoshopdva   8.0.0   
   boost_threads.dll   photoshopdva   8.0.0   
   cg.dll   NVIDIA Cg Runtime   3.0.00007   
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007   
   CIT.dll   Adobe CIT   2.3.7.33275   2.3.7.33275
   CITThreading.dll   Adobe CITThreading   2.3.7.33275   2.3.7.33275
   CoolType.dll   CoolType 2015/09/09-18:52:48   79.567158   79.567158
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaudiodevice.dll   photoshopdva   8.0.0   
   dvacore.dll   photoshopdva   8.0.0   
   dvamarshal.dll   photoshopdva   8.0.0   
   dvamediatypes.dll   photoshopdva   8.0.0   
   dvametadata.dll   photoshopdva   8.0.0   
   dvametadataapi.dll   photoshopdva   8.0.0   
   dvametadataui.dll   photoshopdva   8.0.0   
   dvaplayer.dll   photoshopdva   8.0.0   
   dvatransport.dll   photoshopdva   8.0.0   
   dvaui.dll   photoshopdva   8.0.0   
   dvaunittesting.dll   photoshopdva   8.0.0   
   dynamiclink.dll   photoshopdva   8.0.0   
   ExtendScript.dll   ExtendScript 2015/04/17-16:55:22   80.1017022   80.1017022
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   igestep30.dll   IGES Reader   9.3.0.113   
   imslib.dll   IMSLib DLL   9.0.1.14   
   JP2KLib.dll   JP2KLib 2015/08/14-01:13:58   79.258941   79.258941
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0   
   LogSession.dll   LogSession   7.3.1.70   
   manta.dll   Manta   1.   1.
   mediacoreif.dll   photoshopdva   8.0.0   
   MPS.dll   MPS 2015/08/14-01:13:58   79.566687   79.566687
   pdfsettings.dll   Adobe PDFSettings   1.04   
   Photoshop.dll   Adobe Photoshop CC 2015   16.1.2   
   Plugin.dll   Adobe Photoshop CC 2015   16.1.2   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   6.1.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   6.1.0.164   
   PSArt.dll   Adobe Photoshop CC 2015   16.1.2   
   PSViews.dll   Adobe Photoshop CC 2015   16.1.2   
   SCCore.dll   ScCore 2015/04/17-16:55:22   80.1017022   80.1017022
   SVGRE.dll   SVGRE   79.566690   79.566690
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 3, 2015, 0408   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 3, 2015, 0408   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   updaternotifications.dll   Adobe Updater Notifications Library   9.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   9.0.0.15
   VulcanControl.dll   Vulcan Application Control Library   5.2.0.35   
   VulcanMessage5.dll   Vulcan Message Library   5.2.0.35   
   WRServices.dll   WRServices Fri Jul 31 2015 07:50:10   Build 0.21834   0.21834
   wu3d.dll   U3D Writer   9.3.0.113   


Erforderliche Zusatzmodule:

   3D Studio 16.1.2 (2015.1.2 x001 x003)
   Adaptive Weitwinkelkorrektur 16.1.2
   Aquarell 16.1.2
   Arithmetisches Mittel 16.1.2 (2015.1.2 x001 x003)
   Basrelief 16.1.2
   Bereich 16.1.2 (2015.1.2 x001 x003)
   Bildpaket-Filter 16.1.2 (2015.1.2 x001 x003)
   Blendenflecke 16.1.2
   BMP 16.1.2
   Buntglas-Mosaik 16.1.2
   Buntstiftschraffur 16.1.2
   Camera Raw 9.4
   Camera Raw-Filter 9.4
   Chrom 16.1.2
   Cineon 16.1.2 (2015.1.2 x001 x003)
   Collada 16.1.2 (2015.1.2 x001 x003)
   Color Lookup-Raster rendern NO VERSION
   Color Lookup-Tabellen exportieren NO VERSION
   CompuServe GIF 16.1.2
   Conté-Stifte 16.1.2
   D3D/DDS 8, 55, 0109, 1800
   De-Interlace 16.1.2
   Diagonal verwischen 16.1.2
   Dicom 16.1.2
   Differenz-Wolken 16.1.2 (2015.1.2 x001 x003)
   Distorsion 16.1.2
   Dunkle Malstriche 16.1.2
   Durchschnitt berechnen 16.1.2 (2015.1.2 x001 x003)
   Eazel Acquire 16.1.2 (2015.1.2 x001 x003)
   Entropie 16.1.2 (2015.1.2 x001 x003)
   Erfassungsbereich 16.1.2 (2015.1.2 x001 x003)
   Extrudieren 16.1.2
   Farbpapier-Collage 16.1.2
   Farbraster 16.1.2
   Fasern 16.1.2
   FastCore-Routinen 16.1.2 (2015.1.2 x001 x003)
   Feuchtes Papier 16.1.2
   Filtergalerie 16.1.2
   Flash 3D 16.1.2 (2015.1.2 x001 x003)
   Fluchtpunkt 16.1.2
   Fotokopie 16.1.2
   Fotos freistellen und gerade ausrichten (Filter) 16.1.2
   Fotos freistellen und gerade ausrichten 16.1.2 (2015.1.2 x001 x003)
   Fresko 16.1.2
   Für Web speichern 16.1.2
   Gekreuzte Malstriche 16.1.2
   Gerissene Kanten 16.1.2
   Glas 16.1.2
   Google Earth 4 16.1.2 (2015.1.2 x001 x003)
   Grobe Malerei 16.1.2
   Grobes Pastell 16.1.2
   HDRMergeUI 16.1.2
   HSB/HSL 16.1.2
   IFF-Format 16.1.2
   IGES 16.1.2 (2015.1.2 x001 x003)
   JPEG 2000 16.1.2
   Kacheleffekt 16.1.2
   Kacheln 16.1.2
   Kanten betonen 16.1.2
   Kohleumsetzung 16.1.2
   Konturen mit Tinte nachzeichnen 16.1.2
   Körnung & Aufhellung 16.1.2
   Körnung 16.1.2
   Kräuseln 16.1.2
   Kreide & Kohle 16.1.2
   Kreuzschraffur 16.1.2
   Kristallisieren 16.1.2
   Kunststofffolie 16.1.2
   Kurtosis 16.1.2 (2015.1.2 x001 x003)
   LAGE 16.1.2 (2015.1.2 x001 x003)
   Leuchtende Konturen 16.1.2
   Malgrund 16.1.2
   Malmesser 16.1.2
   Matlab-Vorgang 16.1.2 (2015.1.2 x001 x003)
   Maximum 16.1.2 (2015.1.2 x001 x003)
   Median 16.1.2 (2015.1.2 x001 x003)
   Mehrprozessorunterstützung 16.1.2 (2015.1.2 x001 x003)
   Mezzotint 16.1.2
   Minimum 16.1.2 (2015.1.2 x001 x003)
   Mit Struktur versehen 16.1.2
   MMXCore-Routinen 16.1.2 (2015.1.2 x001 x003)
   Neigung 16.1.2 (2015.1.2 x001 x003)
   Neonschein 16.1.2
   NTSC-Farben 16.1.2 (2015.1.2 x001 x003)
   Objektivkorrektur 16.1.2
   Objektivunschärfe 16.1.2
   Ölfarbe getupft 16.1.2
   OpenEXR 16.1.2
   Ozeanwellen 16.1.2
   Patchwork 16.1.2
   PCX 16.1.2 (2015.1.2 x001 x003)
   Pfade -> Illustrator 16.1.2
   Photoshop 3D-Modul 16.1.2 (2015.1.2 x001 x003)
   Photoshop Touch 14.0
   Pixar 16.1.2 (2015.1.2 x001 x003)
   PNG 16.1.2
   Polarkoordinaten 16.1.2
   Portable Bit Map 16.1.2 (2015.1.2 x001 x003)
   Prägepapier 16.1.2
   PRC 16.1.2 (2015.1.2 x001 x003)
   Punktieren 16.1.2
   Punktierstich 16.1.2
   Radialer Weichzeichner 16.1.2
   Radiance 16.1.2 (2015.1.2 x001 x003)
   Rasterungseffekt 16.1.2
   Risse 16.1.2
   Schwamm 16.1.2
   Schwingungen 16.1.2
   Selektiver Weichzeichner 16.1.2
   Solarisation 16.1.2 (2015.1.2 x001 x003)
   Spaces 16.1.2
   Spritzer 16.1.2
   Standardabweichung 16.1.2 (2015.1.2 x001 x003)
   Stempel 16.1.2
   STL 16.1.2 (2015.1.2 x001 x003)
   Strichumsetzung 16.1.2
   Strudel 16.1.2
   Stuck 16.1.2
   Sumi-e 16.1.2
   Summe 16.1.2 (2015.1.2 x001 x003)
   Targa 16.1.2
   Tontrennung & Kantenbetonung 16.1.2
   U3D 16.1.2 (2015.1.2 x001 x003)
   Unterstützung für Skripten 16.1.2
   Varianz 16.1.2 (2015.1.2 x001 x003)
   Verbiegen 16.1.2
   Verflüssigen 16.1.2
   Versetzen 16.1.2
   Verwackelte Striche 16.1.2
   Verwacklung reduzieren 16.1.2
   Virtual Reality Modeling Language | VRML 16.1.2 (2015.1.2 x001 x003)
   Wavefront|OBJ 16.1.2 (2015.1.2 x001 x003)
   Weiches Licht 16.1.2
   Wellen 16.1.2
   WIA-Unterstützung 16.1.2 (2015.1.2 x001 x003)
   Windeffekt 16.1.2
   Wireless Bitmap 16.1.2 (2015.1.2 x001 x003)
   Wölben 16.1.2
   Wolken 16.1.2 (2015.1.2 x001 x003)

Installierte TWAIN-Geräte: OHNE
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LeKoArts

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bump this topic
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 765 Reply Likes
You need to contact AMD and give them details from the crash report - they need to know that you are experiencing a crash, and track down why their latest driver is crashing on your system.
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Kacper Fornalczyk

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Have the same issue with Radeon R9 280x