Photoshop: Crashes on a single large file that can be opened by other user with PS

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
I have a user using Adobe Photoshop CC 2015 who opens up this large file gets the message that Photoshop has to close. Anither user can open the file just fine. Same verson and updates. Here is the details of the crash:
Here is the problem
signature from Photoshop:

Problem signature:

Problem Event Name: APPCRASH

Application Name: Photoshop.exe

Application Version: 17.0.1.156

Application Timestamp: 5792635d

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7601.23539

Fault Module Timestamp: 57c99bd4

Exception Code: c000041d

Exception Offset: 000000000001a06d

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: 4aa2

Additional Information 2: 4aa2e3c92273a7b0dd4c59f9961a8d38

Additional Information 3: f85c

Additional Information 4: f85c285e9ed20bb3bef76d46fda2b8c5

Any help would be appreciated.

Thanks


I also updated the Video Card to latest driver Nvidia Quatro K4200
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andrew@itispivotal.com

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Posted 2 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It looks like a graphics driver conflict: https://helpx.adobe.com/photoshop/kb/kernel-base-dll-error.html
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andrew@itispivotal.com

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Thanks and I followed the instructions but still crashing photoshop. It is 3.39 GB but other folks can open the file. I appreciate the response though. Thank you!!
Photo of andrew@itispivotal.com

andrew@itispivotal.com

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It is still crashing Photoshop when opening the file after the adjustment.

Thanks
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you repost your system info after the changes?
Photo of andrew@itispivotal.com

andrew@itispivotal.com

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I did not install the driver you suggested since it did not work with the "Use Graphics Processor" unchecked. Should I install the driver you linked?  Thanks
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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That's my best guess at the moment.
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andrew@itispivotal.com

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Thanks and that still did not work but here is the System Info:

Adobe Photoshop Version: 2015.5.1 20160722.r.156 2016/07/22:23:00:00 CL 1083377  x64
Operating System: Windows 7 64-bit
Version: 7 SP1
System architecture: Intel CPU Family:6, Model:15, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3492 MHz
Built-in memory: 32401 MB
Free memory: 26057 MB
Memory available to Photoshop: 29289 MB
Memory used by Photoshop: 60 %
Alias Layers: ^0
Modifier Palette: Disabled.
Design Space: Disabled.
3D Multitone Printing: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=1920, bottom=1920, right=3000
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4096
glgpu[0].GLName="NVIDIA Quadro K4200"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="21.21.13.7295"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Quadro K4200/PCIe/SSE2"
glgpu[0].GLRendererID=4532
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
glgpu[0].GLDriverDate="20160922000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=4096
clgpu[0].CLName="Quadro K4200"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="372.95"
clgpu[0].CUDASupported=1
clgpu[0].CUDAVersion="8.0.0"
clgpu[0].CLBandwidth=1.39159e+11
clgpu[0].CLCompute=542.549
License Type: Subscription
Serial number: 90970528878252096945
GUIDBucket:
  bucket: 70
  test: Butler
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\
Temporary file path: C:\Users\Emcmakin\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 546.6G, 316.9G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
   ACE.dll   ACE 2016/05/07-01:09:29   79.573668   79.573668
   AdbePM.dll   PatchMatch 2016/05/17:03:10:18   1.573920   1.573920
   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  
   AdobeOwl.dll   Adobe Owl   5.2.11  
   AdobePDFL.dll   PDFL 2016/04/13-01:12:44   79.182661   79.182661
   AdobePIP.dll   Adobe Product Improvement Program   7.3.1.128.44549  
   AdobeSVGAGM.dll   AdobeSVGAGM   79.571757   79.571757
   AdobeXMP.dll   Adobe XMP Core 2016/04/19-13:13:40   79.159284   79.159284
   AdobeXMPFiles.dll   Adobe XMP Files 2016/04/19-13:13:40   79.159284   79.159284
   AdobeXMPScript.dll   Adobe XMP Script 2016/04/19-13:13:40   79.159284   79.159284
   adobe_caps.dll   Adobe CAPS   10,0,0,5  
   AGM.dll   AGM 2016/05/07-01:09:29   79.573668   79.573668
   ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2  
   AIDE.dll   AIDE 2016/02/29-16:28:21   79.571906   79.571906
   amtlib.dll   AMTLib (64 Bit)   10.0.0.3BuildVersion: 10.0; BuildDate: Thu Apr 21 2016 3:6:38)   1.000000
   ARE.dll   ARE 2016/05/07-01:09:29   79.573668   79.573668
   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
   Bib.dll   BIB 2016/05/07-01:09:29   79.573668   79.573668
   BIBUtils.dll   BIBUtils 2016/05/07-01:09:29   79.573668   79.573668
   boost_date_time.dll   photoshopdva   10.0.0  
   boost_signals.dll   photoshopdva   10.0.0  
   boost_system.dll   photoshopdva   10.0.0  
   boost_threads.dll   photoshopdva   10.0.0  
   cg.dll   NVIDIA Cg Runtime   3.0.00007  
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
   CIT.dll   Adobe CIT   2.1.0.1   2.1.0.1
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2016/05/07-01:09:29   79.573668   79.573668
   dnssd.dll   Bonjour   3,0,0,2  
   dvaaudiodevice.dll   photoshopdva   10.0.0  
   dvacore.dll   photoshopdva   10.0.0  
   dvamarshal.dll   photoshopdva   10.0.0  
   dvamediatypes.dll   photoshopdva   10.0.0  
   dvametadata.dll   photoshopdva   10.0.0  
   dvametadataapi.dll   photoshopdva   10.0.0  
   dvametadataui.dll   photoshopdva   10.0.0  
   dvaplayer.dll   photoshopdva   10.0.0  
   dvatransport.dll   photoshopdva   10.0.0  
   dvaui.dll   photoshopdva   10.0.0  
   dvaunittesting.dll   photoshopdva   10.0.0  
   dynamiclink.dll   photoshopdva   10.0.0  
   ExtendScript.dll   ExtendScript 2016/01/26-16:09:33   80.1060872   80.1060872
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   igestep30.dll   IGES Reader   9.3.0.113  
   imslib.dll   IMSLib DLL   10.0.0.1  
   JP2KLib.dll   JP2KLib 2016/02/19-14:20:46   79.261706   79.261706
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
   LogSession.dll   LogSession   7.3.1.128.44549  
   mediacoreif.dll   photoshopdva   10.0.0  
   MPS.dll   MPS 2016/02/24-01:09:44   79.571748   79.571748
   pdfsettings.dll   Adobe PDFSettings   1.04  
   Photoshop.dll   Adobe Photoshop CC 2015.5   17.0.1  
   Plugin.dll   Adobe Photoshop CC 2015.5   17.0.1  
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0  
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.50  
   PSArt.dll   Adobe Photoshop CC 2015.5   17.0.1  
   PSViews.dll   Adobe Photoshop CC 2015.5   17.0.1  
   SCCore.dll   ScCore 2016/01/26-16:09:33   80.1060872   80.1060872
   SVGRE.dll   SVGRE   79.571757   79.571757
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0120  
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0120  
   TfFontMgr.dll   FontMgr   9.3.0.113  
   TfKernel.dll   Kernel   9.3.0.113  
   TFKGEOM.dll   Kernel Geom   9.3.0.113  
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.14  
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.13  
   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960
   wu3d.dll   U3D Writer   9.3.0.113  


Required plug-ins:

   3D Studio 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”
   Accented Edges 17.0.1 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 17.0.1 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 17.0.1 - from the file “Filter Gallery.8bf”
   Average 17.0.1 (2015.5.1 x001 x003) - from the file “Average.8bf”
   Bas Relief 17.0.1 - from the file “Filter Gallery.8bf”
   BMP 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 9.7 - from the file “Camera Raw.8bi”
   Camera Raw Filter 9.7 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 17.0.1 - from the file “Filter Gallery.8bf”
   Charcoal 17.0.1 - from the file “Filter Gallery.8bf”
   Chrome 17.0.1 - from the file “Filter Gallery.8bf”
   Cineon 17.0.1 (2015.5.1 x001 x003) - from the file “Cineon.8bi”
   Clouds 17.0.1 (2015.5.1 x001 x003) - from the file “Clouds.8bf”
   Collada 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”
   Color Halftone 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 17.0.1 - from the file “Filter Gallery.8bf”
   CompuServe GIF 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Conté Crayon 17.0.1 - from the file “Filter Gallery.8bf”
   Craquelure 17.0.1 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 17.0.1 (2015.5.1 x001 x003) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 17.0.1 - from the file “Filter Gallery.8bf”
   Crystallize 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Cutout 17.0.1 - from the file “Filter Gallery.8bf”
   Dark Strokes 17.0.1 - from the file “Filter Gallery.8bf”
   De-Interlace 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Dicom 17.0.1 - from the file “Dicom.8bi”
   Difference Clouds 17.0.1 (2015.5.1 x001 x003) - from the file “Clouds.8bf”
   Diffuse Glow 17.0.1 - from the file “Filter Gallery.8bf”
   Displace 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 17.0.1 - from the file “Filter Gallery.8bf”
   Eazel Acquire 17.0.1 (2015.5.1 x001 x003) - from the file “EazelAcquire.8ba”
   Entropy 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”
   Export Color Lookup Tables NO VERSION - from the file “Export3DLUT.8be”
   Extrude 17.0.1 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 17.0.1 (2015.5.1 x001 x003) - from the file “FastCore.8bx”
   Fibers 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Film Grain 17.0.1 - from the file “Filter Gallery.8bf”
   Filter Gallery 17.0.1 - from the file “Filter Gallery.8bf”
   Flash 3D 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”
   Fresco 17.0.1 - from the file “Filter Gallery.8bf”
   Glass 17.0.1 - from the file “Filter Gallery.8bf”
   Glowing Edges 17.0.1 - from the file “Filter Gallery.8bf”
   Google Earth 4 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”
   Grain 17.0.1 - from the file “Filter Gallery.8bf”
   Graphic Pen 17.0.1 - from the file “Filter Gallery.8bf”
   Halftone Pattern 17.0.1 - from the file “Filter Gallery.8bf”
   HDRMergeUI 17.0.1 - from the file “HDRMergeUI.8bf”
   HSB/HSL 17.0.1 - from the file “Standard MultiPlugin.8bf”
   IFF Format 17.0.1 - from the file “Standard MultiPlugin.8bf”
   IGES 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”
   Ink Outlines 17.0.1 - from the file “Filter Gallery.8bf”
   JPEG 2000 17.0.1 - from the file “JPEG2000.8bi”
   Kurtosis 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”
   Lens Blur 17.0.1 - from the file “Lens Blur.8bf”
   Lens Correction 17.0.1 - from the file “Lens Correction.8bf”
   Lens Flare 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Liquify 17.0.1 - from the file “Liquify.8bf”
   Matlab Operation 17.0.1 (2015.5.1 x001 x003) - from the file “ChannelPort.8bf”
   Maximum 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”
   Mean 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”
   Measurement Core 17.0.1 (2015.5.1 x001 x003) - from the file “MeasurementCore.8me”
   Median 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”
   Mezzotint 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Minimum 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”
   MMXCore Routines 17.0.1 (2015.5.1 x001 x003) - from the file “MMXCore.8bx”
   Mosaic Tiles 17.0.1 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 17.0.1 (2015.5.1 x001 x003) - from the file “MultiProcessor Support.8bx”
   Neon Glow 17.0.1 - from the file “Filter Gallery.8bf”
   Note Paper 17.0.1 - from the file “Filter Gallery.8bf”
   NTSC Colors 17.0.1 (2015.5.1 x001 x003) - from the file “NTSC Colors.8bf”
   Ocean Ripple 17.0.1 - from the file “Filter Gallery.8bf”
   OpenEXR 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 17.0.1 - from the file “Filter Gallery.8bf”
   Palette Knife 17.0.1 - from the file “Filter Gallery.8bf”
   Patchwork 17.0.1 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 17.0.1 - from the file “Standard MultiPlugin.8bf”
   PCX 17.0.1 (2015.5.1 x001 x003) - from the file “PCX.8bi”
   Photocopy 17.0.1 - from the file “Filter Gallery.8bf”
   Photoshop 3D Engine 17.0.1 (2015.5.1 x001 x003) - from the file “Photoshop3DEngine.8bi”
   Photoshop Touch 14.0 - from the file “PSDX.8bi”
   Picture Package Filter 17.0.1 (2015.5.1 x001 x003) - from the file “ChannelPort.8bf”
   Pinch 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Pixar 17.0.1 (2015.5.1 x001 x003) - from the file “Pixar.8bi”
   Plaster 17.0.1 - from the file “Filter Gallery.8bf”
   Plastic Wrap 17.0.1 - from the file “Filter Gallery.8bf”
   PLY 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”
   PNG 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Pointillize 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 17.0.1 (2015.5.1 x001 x003) - from the file “PBM.8bi”
   Poster Edges 17.0.1 - from the file “Filter Gallery.8bf”
   PRC 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”
   Radial Blur 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Radiance 17.0.1 (2015.5.1 x001 x003) - from the file “Radiance.8bi”
   Range 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”
   Render Color Lookup Grid NO VERSION - from the file “Export3DLUT.8be”
   Reticulation 17.0.1 - from the file “Filter Gallery.8bf”
   Ripple 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 17.0.1 - from the file “Filter Gallery.8bf”
   Save for Web 17.0.1 - from the file “Save for Web.8be”
   ScriptingSupport 17.0.1 - from the file “ScriptingSupport.8li”
   Shake Reduction 17.0.1 - from the file “Shake Reduction.8bf”
   Shear 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Skewness 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”
   Smart Blur 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 17.0.1 - from the file “Filter Gallery.8bf”
   Solarize 17.0.1 (2015.5.1 x001 x003) - from the file “Solarize.8bf”
   Spaces 17.0.1 - from the file “Spaces.8li”
   Spatter 17.0.1 - from the file “Filter Gallery.8bf”
   Spherize 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Sponge 17.0.1 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 17.0.1 - from the file “Filter Gallery.8bf”
   Stained Glass 17.0.1 - from the file “Filter Gallery.8bf”
   Stamp 17.0.1 - from the file “Filter Gallery.8bf”
   Standard Deviation 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”
   STL 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”
   Sumi-e 17.0.1 - from the file “Filter Gallery.8bf”
   Summation 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”
   Targa 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Texturizer 17.0.1 - from the file “Filter Gallery.8bf”
   Tiles 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 17.0.1 - from the file “Filter Gallery.8bf”
   Twirl 17.0.1 - from the file “Standard MultiPlugin.8bf”
   U3D 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”
   Underpainting 17.0.1 - from the file “Filter Gallery.8bf”
   Vanishing Point 17.0.1 - from the file “VanishingPoint.8bf”
   Variance 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”
   Virtual Reality Modeling Language | VRML 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”
   Water Paper 17.0.1 - from the file “Filter Gallery.8bf”
   Watercolor 17.0.1 - from the file “Filter Gallery.8bf”
   Wave 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Wavefront|OBJ 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”
   WIA Support 17.0.1 (2015.5.1 x001 x003) - from the file “WIASupport.8li”
   Wind 17.0.1 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 17.0.1 (2015.5.1 x001 x003) - from the file “WBMP.8bi”
   ZigZag 17.0.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins:

   Extensis 18.1.2.50 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Plug-ins\Automate\ExtensisFontManagementPSCC2016x64.8li”

Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   Recent Files  1.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_2_1_001\index.html”
   com.adobe.inapp.purchase  2.6.64 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_6_64\purchase.html”
   Libraries  2.6.64 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_6_64\index.html”
   Start  1.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_2_1_001\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  3.0.6 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   Device Preview  1.2.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.preview20155\PSPanel\panel.html”
   Extensis  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Extensis_Photoshop_HTML\index.html”
   com.adobe.preview.loader  1.2.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.preview20155\PSLoader\loader.html”
   Export As  3.0.6 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Try this. When you launch Photoshop, hold down the shift key. When it asks to disable 3rd party plug-ins, choose OK and try to open the file.
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andrew@itispivotal.com

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He should not lose any plugins right when he does this when he gets back into Normal Photoshop without the shift key? If this makes sense. The client is worried about losing plugins.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14046 Posts
  • 1734 Reply Likes
Correct. Restart Photoshop without the shift key on the next launch it will load his plug-in
Photo of andrew@itispivotal.com

andrew@itispivotal.com

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Thanks Jeffrey that did it. It was one of his plugins and now he can open it. Much appreciated. How do I give you kudos and close the post?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14046 Posts
  • 1734 Reply Likes
You just did. :) Thanks!