Photoshop: Crashing often on my machine (Faulting module name: MSVCR90.dll)

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  • Updated 3 years ago
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Photoshop crashes frequently now on both my office machine and my personal home machine without warning!!!!!!!!!!!! This product used to be a solid piece of software, not sure what has happened but its extremely frustrating and costing me hours..
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steve hartman

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Posted 3 years ago

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Chris Cox

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What version of Photoshop are you using?
What OS version are you using?
What does the detailed crash report say?
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steve hartman

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Thank you for the quick response!

Im on cc 2015,

I just updated but still getting crashes, about every every couple of hours

System window 7 64 bit
Nvidia gtx 760
i7-3820 processor
16 gigs of memeory

Not sure where to find the crash report?
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Chris Cox

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On Windows you find the crash reports in the system event viewer, or the reliability reports. You're looking for the report that has the name of the faulting module.
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steve hartman

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OK I think I found the report

Faulting application name: Photoshop.exe, version: 16.0.1.168, time stamp: 0x55af6140
Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace4e7
Exception code: 0xc0000005
Fault offset: 0x000000000001e1ac
Faulting process id: 0x3990
Faulting application start time: 0x01d11f5285445478
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCR90.dll
Report Id: e77ed951-8b4e-11e5-b222-60a44c54aa64
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Chris Cox

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Crashes in the C runtime library are usually due to drivers or third party plugins. Since it's using an older version of the runtime, I'm going to guess that it is probably a third party plugin.

Try disabling all third party plugins that you have installed with Photoshop (launch with the shift key held down).
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steve hartman

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Im not aware of any 3rd party plugins , but I will try launch with shift held down and see what happens. Thanks!