Photoshop: Crashes everytime I render my 3D animation (video timeline)

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  • Updated 2 years ago
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Every time I try to rendermy 3.5sec 3D animation (basic 3D camera pan/tilt of a logo and 4 infinite lights) photoshop crashes halfway to progress. It's 1280x720 pixels and I try to render it into H.264 high quality. I've tried various render quality thresholds, but that didn't help. I also tried to disable some photo and level layers, but again no good results.

When I before this animation I did an almost identical animation with a text layer instead of a path, and this worked just fine.



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Jelle Wesseling

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Posted 2 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What does the crash log say the faulting module is? Would it be possible to share the file you're having trouble with so we can troubleshoot with it?
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Jelle Wesseling

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Hello Jeffrey,

According to the Windows Event Viewer, every time Photoshop crashed, it says that MSVCP140.dll (version 14.0.23918.0) is the faulting module name:

Faulting application name: Photoshop.exe, version: 17.0.0.88, time stamp: 0x57513821
Faulting module name: MSVCP140.dll, version: 14.0.23918.0, time stamp: 0x56eb8e87
Exception code: 0xc0000005
Fault offset: 0x0000000000012a5a
Faulting process id: 0x5748
Faulting application start time: 0x01d22540aedbbf45
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Photoshop.exe
Faulting module path: C:\WINDOWS\SYSTEM32\MSVCP140.dll
Report Id: bbce9573-76db-4b75-924f-53f1e90b9395
Faulting package full name:
Faulting package-relative application ID:
I''ve just started another attempt with different surface textures, to see if that makes a difference. If this attempt is done, I'll share the file here.
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Jelle Wesseling

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The last attempt was successful this time (although it took more than 24 hours to render 3 seconds of animation), but the ground plane wasn't rendered correctly.

I've uploaded the .psd file and the incorrect successful render (axon title 5th attempt.mp4) to we-transfer. It will stay available for 7 days. I've also included the interactive GL render to show you what the end result should actually look like (axon title draft.mp4).

https://www.wetransfer.com/downloads/b075411e2a24470e7a6bda8da2ec351420161018071136/faa88ae2afddae9e4161d310b199438820161018071136/e0af40
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Jelle Wesseling

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Ok, so I got it working now. What did the trick was changing the texture from 'metal' to 'no texture' for my extrusions... and raising the plane from the ground level to slightly above ground level.