Photoshop crashes computer when saving

  • 1
  • Question
  • Updated 7 months ago

Whenever I save files using Photoshop, the saving hits 92% and crashes the computer, forcing it to restart. Lightroom is usually open when this problem occurs but not always. I'm hoping someone may have a solution and has experienced this as well.

Originally I thought this was a problem with the Mac Tower and many parts including power supply and logic boards have been replaced. I have also done all the trouble shooting found on these forums including scratch disks and adjusting settings on Photoshop. From trial and error I think now this is a software problem that is causing a forced restart. Could it be a problem of Photoshop and Lightroom working together?

The files I work on are large files and are saved as layered Tif 8 bit. For now saving duplicate Photoshop files have been an alternative to preventing the computer crashing and flattening my files but preferably I would not like this to be the long term solution. Due to the work and work flow it is much more efficient to have saved layered Tif files.

 

I've seen some people have had a similar problem and hoping there a solution. Below is also the crash report.

 

 

----------------------------------------------------------------------------------------

 

Anonymous UUID: 0EA44BE6-14C8-4753-0F4E-7FE023A59307


Tue May 15 15:00:58 2018

 

*** Panic Report ***

panic(cpu 15 caller 0xffffff80060985ce): Preemption level underflow, possible cause unlocking an unlocked mutex or spinlock

Backtrace (CPU 15), Frame : Return Address

0xffffff93a9293e20 : 0xffffff80060e850c

0xffffff93a9293ea0 : 0xffffff80060985ce

0xffffff93a9293eb0 : 0xffffff80060982ef

0xffffff93a9293ec0 : 0xffffff800654c070

0xffffff93a9293f00 : 0xffffff8006559e08

0xffffff93a9293f60 : 0xffffff800655c913

0xffffff93a9293fb0 : 0xffffff80060988f7 
 

BSD process name corresponding to current thread: Adobe Lightroom 
 

Mac OS version:

16G1314

 

Kernel version:

Darwin Kernel Version 16.7.0: Tue Jan 30 11:27:06 PST 2018; root:xnu-3789.73.11~1/RELEASE_X86_64

Kernel UUID: 50C7E8E4-330F-3D92-B9D1-2B4900417AA8

Kernel slide: 0x0000000005e00000

Kernel text base: 0xffffff8006000000

__HIB text base: 0xffffff8005f00000

System model name: MacPro5,1 (Mac-F221BEC8)


 

System uptime in nanoseconds: 18591664232193

last loaded kext at 5480791888345: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f892f0000, size 32768)

last unloaded kext at 5565525859887: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f892f0000, size 32768)

loaded kexts:

com.sns.driver.SnsiSCSI 5.3.1

com.sns.driver.Xtarget 1.1.2

com.sns.driver.SNSArchitectureModel 1.1.5

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 131

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.AppleMCCSControl 1.3.4

com.apple.driver.pmtelemetry 1

com.apple.kext.AMDLegacyFramebuffer 1.5.1

com.apple.driver.AGPM 110.23.17

com.apple.driver.AppleMikeyDriver 279.48

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleTyMCEDriver 1.0.2d2

com.apple.driver.AppleHDA 279.48

com.apple.iokit.IOBluetoothSerialManager 5.0.5f1

com.apple.AMDRadeonX3000 1.5.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.kext.AMD5000Controller 1.5.1

com.apple.driver.AppleHV 1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.iokit.IOAHCIBlockStorage 295.20.1

com.apple.driver.MaxTranserSizeOverrideDriver 404.50.6

com.apple.iokit.SCSITaskUserClient 394.50.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.70.3

com.apple.driver.AppleFWOHCI 5.5.5

com.apple.driver.Intel82574LEthernet 2.7.2

com.apple.driver.AirPort.Brcm4331 800.21.30

com.apple.driver.AppleAHCIPort 326.60.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 219.0.0

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 219.0.0

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 279.48

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IONDRVSupport 516.1

com.apple.iokit.IOAcceleratorFamily2 311.16.2

com.apple.iokit.IOSurface 159.12

com.apple.AppleGraphicsDeviceControl 3.14.49

com.apple.driver.AppleSSE 1.0

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.driver.AppleHDAController 279.48

com.apple.iokit.IOHDAFamily 279.48

com.apple.iokit.IOAudioFamily 205.15

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.kext.AMDLegacySupport 1.5.1

com.apple.iokit.IOGraphicsFamily 515.3

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.iokit.IOFireWireIP 2.2.7

com.apple.iokit.IOSCSIMultimediaCommandsDevice 394.50.1

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.iokit.IOAHCISerialATAPI 266.50.1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.5f1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.5f1

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.5f1

com.apple.iokit.IOBluetoothFamily 5.0.5f1

com.apple.driver.AppleHIDKeyboard 199

com.apple.driver.usb.IOUSBHostHIDDevice 1.1

com.apple.iokit.IOSCSIParallelFamily 3.0.0

com.apple.iokit.IOSCSIBlockCommandsDevice 394.50.1

com.apple.iokit.IOUSBMassStorageDriver 131.60.1

com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1

com.apple.driver.usb.AppleUSBHub 1.1

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

com.apple.filesystems.hfs.encodings.kext 1

com.apple.iokit.IOFireWireFamily 4.6.6

com.apple.iokit.IO80211Family 1200.12.2

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.driver.usb.AppleUSBEHCIPCI 1.1

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBUHCIPCI 1.1

com.apple.driver.usb.AppleUSBUHCI 1.1

com.apple.driver.usb.AppleUSBEHCI 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.DiskImages 444.50.17

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacPro5,1, BootROM MP51.007F.B03, 12 processors, 6-Core Intel Xeon, 2.93 GHz, 32 GB, SMC 1.39f11

Graphics: ATI Radeon HD 5770, ATI Radeon HD 5770, PCIe, 1024 MB

Memory Module: DIMM 1, 8 GB, DDR3 ECC, 1333 MHz, 0x85F7, 0x463732314755363547393333334700520000

Memory Module: DIMM 2, 4 GB, DDR3 ECC, 1333 MHz, 0x802C, 0x31384A53463531323732415A2D3147344431

Memory Module: DIMM 3, 4 GB, DDR3 ECC, 1333 MHz, 0x802C, 0x31384A53463531323732415A2D3147344431

Memory Module: DIMM 5, 4 GB, DDR3 ECC, 1333 MHz, 0x802C, 0x31384A53463531323732415A2D3147344431

Memory Module: DIMM 6, 8 GB, DDR3 ECC, 1333 MHz, 0x85F7, 0x463732314755363547393333334700520000

Memory Module: DIMM 7, 4 GB, DDR3 ECC, 1333 MHz, 0x802C, 0x31384A53463531323732415A2D3147344431

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.102.30)

Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports

Network Service: Ethernet 1, Ethernet, en0

Network Service: Wi-Fi, AirPort, en2

PCI Card: ATI Radeon HD 5770, Display Controller, Slot-1

Serial ATA Device: HL-DT-ST DVD-RW GH61N

Serial ATA Device: SanDisk SDSSDXPS480G, 480.1 GB

USB Device: USB Bus

USB Device: USB Bus

USB Device: USB Bus

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB Bus

USB Device: USB Bus

USB Device: USB Bus

USB Device: USB 2.0 Bus

USB Device: USB2.0 Hub

USB Device: Intuos5 touch S

USB Device: USB Storage

USB Device: USB 2.0 Bus

USB Device: Keyboard Hub

USB Device: Apple Keyboard

USB Device: USB to ATA/ATAPI Bridge

FireWire Device: built-in_hub, Up to 800 Mb/sec

Thunderbolt Bus:
Photo of Nichole

Nichole

  • 2 Posts
  • 0 Reply Likes

Posted 7 months ago

  • 1
Photo of Adam Jerugim

Adam Jerugim, Employee

  • 207 Posts
  • 96 Reply Likes
Hi Nichole,

Kernel panics (you're crash above) are normally due to hardware failures and less likely to be caused by software - but it does look like it could be related to Lightroom. Can you ensure Lightroom isn't running before you start saving in Photoshop - and then verify the crash still occurs?

Thanks,
Adam
Photo of Nichole

Nichole

  • 2 Posts
  • 0 Reply Likes
Hi Adam, 

Lightroom is running when saving in Photoshop when the crash occurs. What could this mean? It feels odd to me that Lightroom and Photoshop cant be running simultaneously. 

Thanks