photoshop crashes as soon as it slows or tries to use the text tool.

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  • Updated 2 weeks ago
Photoshop CC2019 last verson, crashes as soon as you try to use the text tool. from that moment on, the program crashes, you can't even close it unless I press CTRL + ALT + DEL
I tried to uninstall the program and reinstall it, but nothing has always happened to the same problem.

The operating system is windows professional workstation completely updated. The photoshop version is the last one.

today is the first time that happens to me and it is not a font problem because I have already used it previously.


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Orazio Iaci

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  • nervous

Posted 2 weeks ago

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Cristen Gillespie

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Doe this happen with any font you use? I have had a font work fine, then become corrupt. I've no clue how that happens, but I know it has happened. But if it happens with any font, then you may be a victim of corrupt preferences in general that you'll need to refresh.

Of course, if it's only happened today, I'd reboot the computer first before going through anything more difficult. This link goes to a page that provides links to more specific troubleshooting—so, for instance, there's a link for troubleshooting fonts, another for resetting preferences, a link for troubleshooting tools (it could be the Type tool) etc.

https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

(Edited)
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eartho, Champion

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sounds very text related then... did you try disabling all the active fonts?
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Orazio Iaci

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How do I turn off active fonts?
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Orazio Iaci

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I tried right now to use other fonts, after restarting the computer. Nothing, the same thing happens, it doesn't depend on the font but it's a bug related to the use of the text tool.
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Orazio Iaci

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I tried (following the guide) also to reset the text tool but it doesn't work.
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eartho, Champion

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did you do what i suggested and disable all your installed fonts?
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Orazio Iaci

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don't work :(
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Cristen Gillespie

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Have you tried the link I gave you to troubleshoot fonts? Or have you tried following the link to restore Preferences?  Corrupt preferences can give us any number of unexpected errors, but you do want to be sure you know what you're doing before you delete prefs, if that's not something you're used to doing.

I'm afraid that since this isn't being more widely reported as a major issue, it can't be called a bug until you've run through some of the basic fix-it-yourself kind of things. You've already tried a couple, but if your preferences aren't cleaned, which ought to help with tools going sideways, and you haven't run the bad font routine Adobe provides, you could still have something running in Adobe that's messing it up.
(Edited)
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David, Official Rep

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Howdy Orazio,

First thing: trash your PS preferences on launch.  You do this by holding down ALT + SHIFT + CTRL when you launch the app and saying OK to deleting the PS settings file.  That will regenerate your PS font cache as well as other stuff.  Did the bug go away?

No?  Okay, next, let's check the integrity of your SYSTEM font cache.  This is important because if there's corruption there, it'll just keep re-corrupting your PS font cache.  Instructions are here: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

Still having trouble?  Then you might have literally a bad font.  Use the same link to run Solution #5.  Please email us the results (it comes to me anyway).  Part of what we use that info for is to maintain a list of "known BAD fonts" as you can see in the link.

If Type was working in PS but stopped, one of these three WILL solve your problem.

Thanks,
David