Photoshop CC 2014: Crash on Windows 7

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  • Updated 4 years ago
  • Solved
  • (Edited)
Just updated the recent Photoshop CC (2014) and when I try to launch Photoshop I get a windows error message saying "Photoshop has stopped working" and it closes the program. I updated it again, and I still get the same message! Now I can not use Photoshop CC which I am paying for! I am running Windows 7, and it has all the most recent updates.
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Posted 4 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
What does the crash log say the faulting module is? I'd suspect a video card driver. Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: