Photoshop could not complete your request because of a program error.

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  • Updated 2 years ago
Hi there, I'm having some real issues with this error message- it pops up at random times when I try to complete a task. As far as I can tell, there isn't a certain action that it comes up on- it just does it every so often. It's getting more regular, too.

Hope someone might be able to help me with this, because it's really starting to get in the way of my work. The other day I couldn't even save my work as a .PSD file, which meant that I could no longer edit the existing layers.
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William Clarke

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  • very concerned

Posted 2 years ago

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Chris Cox

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What version of Photoshop are you using?
What OS version are you using?
What do the last 20 lines of the PSErrorLog.txt file say? (found in your Photoshop preferences folder)
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William Clarke

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Adobe Photoshop CC 2015.1.1 is the version that I'm using- on Windows 10. I think that's what you were looking for.

And sorry to be a novice, but, like many others I've read about, I cannot find PSErrorlog.txt, as I cannot locate the preferences folder in CC.
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Chris Cox

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In your personal preferences folder, there is a folder for Photoshop CC 2015 Settings, and inside that is the PSErrorLog.txt file.
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William Clarke

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I can find some preferences in C:/Users/William/AppData/Roaming/Adobe/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015 Settings/ -but I don't know what to do with them, or if they are even the correct things.
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William Clarke

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Yeah, I can't even find my personal preferences folder. I don't know if I'm being blind, but I can't see it anywhere.

I do have a preferences section under Edit>Prefrences , but I've looked through all of the options there to no avail.

Sorry about the inconvenience.