Photoshop: Corrupted file: Black Background Red Bar At Top

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  • Updated 1 year ago
  • (Edited)
My file has been corrupted on save. This has happened two times to me this week. It happened one time to a friend as well about a year ago. This corruption results in the total loss of your image upon saving sometimes and has resulted in me needing to save multiple versions of my art instead of saving over in fear of losing paintings entirely!The corruption appears to result in one single layer with a red band along the top of the picture, and a black background. If someone from photoshop would like the original file I'll send it, but otherwise I'd like to keep it private. These files are VERY LARGE, 1.37 GB so please only download them if you are a technician. The Terra2 image is only 26 MB though so a bit easier to download and work with I imagine.This is the corrupted file: http://m2tm.net/photoshop_bug/Bindsto... friend of mine also had the same bug happen, here is his corrupted file from a year ago:http://m2tm.net/photoshop_bug/Terra2.... the corrupted file that I'd like back most:http://m2tm.net/photoshop_bug/Bindsto... it is this file that I lost the most work on.Hope this helps! I can be contacted at Jackaldurante@gmail.com please follow up with me if the files can be recovered somehow.
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Michael Hamilton

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  • sad, anxious, confused, and frustrated

Posted 1 year ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What OS/version are you running on? Are you saving the files locally? Or to an external drive or network?
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Michael Hamilton

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Device: Wacom Cintiq Companion 2
OS: Windows 10
Photoshop: Up to Date Photoshop CC

I am also saving to local hard drive, watching to make sure the save progress bar completely finishes before closing photoshop.

I see a similar thread here: https://feedback.photoshop.com/photos...

The weirdest thing is that the files that are corrupted are still roughly the same size as the uncorrupted version even though they only show up as a single layer which leads me to believe the layer information may *still exist* it is just that photoshop has mangled the file at some point on save so that it cannot load the file properly later.
(Edited)