feedback.photoshop.com has no idea if/how I'm signed in?!

  • 1
  • Problem
  • Updated 1 month ago
  • Not a Problem
  • (Edited)
This problem occurs in iOS 13.5.1 on iPhone 6s Plus.
I have the Creative Cloud Free plan using my Apple ID to log in.
With it, logging in works fine with PS Express, Acrobat and Adobe Scan.
But there's a huge problem with feedback.photoshop.com: it doesn't register that I'm signed in! This happens in Safari.
1. First, I close Safari (double-click home button and swipe up Safari).
2. Then, I open Settings and clear all Website Data in Safari for photoshop.com and all sites that begin with adobe and end with .com, including of course adobe.com itself.
3. Then, I go to www.apple.com and sign in just to check that it works.
4. Then, I go to discussions.apple.com and sign in there, too just to check that it works.
5. Then, I go to www.adobe.com and sign in there, too, opting for "Continue with Apple" just to check that it works.
6. Then, I go to photoshop.com, and since there's no Sign in there, I tap the Adobe icon on top and is taken to www.adobe.com, where I'm greeted with a "Welcome back".
7. Then, I go to feedback.photoshop.com, get redirected to feedback.photoshop.com/photoshop_family and is greeted with "Joining the Community is Easy!" and a "GET STARTED TODAY" option, so I select that and is taken to auth.getsatisfaction.com/auth/v2?locale=en&parent_url=https%3A//feedback.photoshop.com&register=true#photoshop_family/login
8. That page's headlined "Sign Up", and given that there's no "Sign up with Apple", only Email, Facebook and Google, I opt for the "Use your Photoshop Family account" in stead. That takes me to www.photoshop.com/account/login-success and a message headlined "PHOTOSHOP.COM", saying "You have successfully signed in. You may now close this window.". So apparently, I'm already signed in to feedback.photoshop.com?
9. Now here's the kicker: closing that window, like the instruction goes, leaves behind the auth.getsatisfaction.com page. Closing that, too, leaves behind the feedback.photoshop.com/photoshop_family page where I'm STILL NOT SIGNED IN. So I select the "Sign In" option at top right in stead which takes me to the same auth.getsatisfaction.com page as before, the only difference it being headlined "Sign In" and at the bottom, the option "Sign Up!" in stead of "Sign In.".
10. So for the second time, I opt for the "Use your Photoshop Family account" but that just repeats the whole process from steps 8 and 9 (except "Sign In" in stead of "Sign Up" of course).

AND NOW, THE SECOND NIGHTMARE:

1. I go to feedback.photoshop.com, get redirected to feedback.photoshop.com/photoshop_family and thinking I have to use a Facebook account in stead in order to write this post, I opt for the Facebook account option. On iPhone, that works like this: first, you have to log in to a Facebook account in Safari. That's the account being used whenever you need to use a Facebook account to log in.
This time, I'm successfully signed in to feedback.photoshop.com but just as I am, I realize that I'm logged in to the wrong Facebook account. So I go into the feedback.photoshop.com profile and delete the account, and sign out.
Then I go into the Facebook account and remove the "Logged in With Facebook" access for "Get Satisfaction" (which is used by feedback.photoshop.com).
2. I switch logged in account for Facebook and using that account, I successfully sign up for an account on feedback.photoshop.com
3. But then I notice that when tapping the "down" symbol next to the account photo place holder (I don't have an account photo), it still shows the name for THE OTHER Facebook account! So I tap the Profile link to see what's going on, but I get a "Page not found :(" message in stead: feedback.photoshop.com/photoshop_family/people/[name]
4. So I check the "Logged in With Facebook" list for the currently logged in Facebook account and it correctly has the "Get Satisfaction" added.
5. So I sign out of feedback.photoshop.com
and again close Safari (double-click home button and swipe up Safari), open Settings and clear all Website Data in Safari for photoshop.com, restart Safari and check that I'm still logged in to the correct Facebook account and finally, sign in to feedback.photoshop.com.
But it still shows the name for the wrong Facebook account, and there's still no Profile!!
6. So I again sign out of feedback.photoshop.com and again sign up for another account, this time using a Google account. Finally, success. I sign out and for the last time, try to sign in using the Facebook account. But it still shows the name for the wrong Facebook account, and there's still no Profile.

I am in shock. In decades of using the internet, I can't remember EVER having seen such a faulty sign in function!!

So here I am, signed in with Google in stead in order to write this post...

PLEASE, FIX THIS!!!!!!!!!!!
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Anders Brandén

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  • shocked

Posted 1 month ago

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Photo of Olivier MULLIE

Olivier MULLIE

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Hello, i had same problem...
Go to your safari’s settings and uncheck “ Prevent Cross-Site Tracking “
It’s the trick... After logging successfully, you’ll checking againg this setting...
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Anders Brandén

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Great, trying right now
Photo of Olivier MULLIE

Olivier MULLIE

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I just had this problem 2 minutes ago with my first post... I did’nt make activity since a long time and i was disconnected. So, i went in safari’s settings and unchecked Cross-Site, went back in Safari and : “ Voila, tout va bien maintenant ! “
Bonne journée!
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Anders Brandén

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Yup, now I can log in using my Apple ID. Thanks!
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Anders Brandén

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Guess I should've checked that setting when I saw the parent_url parameter to auth.getsatisfaction.com, but I didn't turn off Cross-Site Tracking, Apple did!

Just found out this (courtesy of John R. Ellis, Champion):

Apple changed Safari on 3/24/2020 to disable cross-stie tracking by default:
Apple updates Safari’s anti-tracking tech with full third-party cookie blocking - The Verge

Quoting John R. Ellis:
"Looks like Adobe and Get Satisfaction haven't gotten their act together to provide some other mechanism for authentication using the Adobe ID."

Source: This forum does not work in Safari
Photo of Anders Brandén

Anders Brandén

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Don't know how to close this.
Please close.
Photo of Warren Heaton

Warren Heaton

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Switch to Google Chrome for iPhone/iPad.