Photoshop: Changes my custom keyboard shortcuts between launches

  • 1
  • Problem
  • Updated 11 months ago
  • Solved
  • (Edited)
When i make a keyboard shortcut for playing an action ( Ctrl+shift+< ) it is saved and I summarize and save the shortcuts but the next time I open Photoshop, the shortcut has been changed to ( Ctrl+shift+&) which is impossible to use... This is most likely a bug that should be fixed!
Photo of Simon Søgaard Vallinder

Simon Søgaard Vallinder

  • 6 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14677 Posts
  • 1956 Reply Likes
Can you confirm the OS version & language, as well as what language keyboard you're using? I'll have our localization/keyboard shortcut expert stop by and see if he can help troubleshoot.
Photo of Simon Søgaard Vallinder

Simon Søgaard Vallinder

  • 6 Posts
  • 0 Reply Likes
Windows 10. English version of photoshop but Swedish PC. Swedish keyboard.
Photo of David

David, Official Rep

  • 2800 Posts
  • 390 Reply Likes
Howdy Simon,

Let me make sure I understand this.  You are running English Photoshop on Swedish Win10.  Now, when you say you have a Swedish keyboard, do you mean physically, digitally, or both?  In other words, is the computer set to recognize the keyboard as Swedish?

Looking over my Win10 machine with a digital Swedish keyboard, the & character is only available by pressing SHIFT+6.  Are you seeing the same thing?  And the < key's SHIFTed version is >, right?  Or are you seeing something different?

Thanks,
David
Photo of Simon Søgaard Vallinder

Simon Søgaard Vallinder

  • 6 Posts
  • 0 Reply Likes
The computer is swedish all around except for photoshop! So keyboards and everything is swedish. Your keyboard says the same as mine the key < changes to > when holding shift.
Photo of Simon Søgaard Vallinder

Simon Søgaard Vallinder

  • 6 Posts
  • 0 Reply Likes
Thankyou for trying. Just to be clear: I make the shortcut and accept it and save it. Everything is then working fine. But when I quit PS and then relaunch PS, the shortcut has been automatically changed from ctrl+shift+< to ctrl+shift+&
Photo of David

David, Official Rep

  • 2800 Posts
  • 390 Reply Likes
THAT was the secret step!  Closing PS and relaunching.  Okay, now I *AM* seeing this bug and I will log it.

VERY wEiRd....sorry for the inconvenience and great catch!

Thanks,
David
Photo of Simon Søgaard Vallinder

Simon Søgaard Vallinder

  • 6 Posts
  • 0 Reply Likes
Yeah I thought so too! Thank you very much and so sorry for not being fully clear from the beginning!
Is it possible to get an email or a notification when the bug has been fixed?
Photo of David

David, Official Rep

  • 2800 Posts
  • 390 Reply Likes
Sure thing, Simon.  I've added your email (listed here) to the bug, so when I close it, I'll set myself a reminder to message you once the fix goes public.

Have a great day!
David
Photo of Simon Søgaard Vallinder

Simon Søgaard Vallinder

  • 6 Posts
  • 0 Reply Likes
Thank you! Same to you!
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14677 Posts
  • 1956 Reply Likes
It looks like this was fixed in Photoshop 19.0 or later. Let us know if you're still having issue.