Photoshop CC2020 (21.2) - Type option freezes / locks computer

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I'm using PS CC2020 21.2, on a Win 10 machine, with 64GB memory, several TBs of SSD storage.  i9-7980xe processor.

I'm working on a simple pic, with a 2 layers on it.

I try to add some text on it, and after I drop down the list of fonts that I have, the computer locks up.

I don't even have a chance to apply the text to the image. The machine just locks up and does nothing.

This is happening ever since the new version.


I will probably roll back to 2019, but since I'm paying for 2020, this should be resolved.

I can't do screen shots because the machine locks up.

As I said, I click on the Font drop down list, and everything locks up.

Any and all help is appreciated...

Thanks


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Doug Ford

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Posted 3 weeks ago

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David, Official Rep

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Howdy Doug,

Let me make sure I understand what you're seeing:

You open your image, activate your Type tool, click on your document, and while looking through your dropdown of font faces, your machine becomes unresponsive, right?  Okay, step one, disable Font Preview via Type > Font Preview Size > None.  Typically, that should solve problems like this in the short term.

Now, I suspect that you have a problem with one or more of your fonts.  Fonts obtained over the web are notoriously, uh, flaky if not downright hacked; I know I sound like a corporate shill, but you get what you pay for and free fonts come with hidden costs.  This is particularly true for fonts used to represent languages/writing systems which lack standards or good coverage, such as Arabic, Hindi, Thai, etc.  Therefore if you're typing using a complex script such as these, having well-engineered fonts is even more of a big deal.  And, full disclosure, PS doesn't support Apple's AAT fonts.

The best way to test the integrity of your fonts and your font caches (you've got two, one for the system and one for PS) is to run this script: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html .  If you need to clear your font cache, you'll need to do your system font cache first else it is liable to recorrupt your other cache.
I hope this helps.  If not, please let me know, so we can try something else.
Thanks,David
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Doug Ford

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Hi David -

Thanks for getting back to me.

I actually turned off the font preview option in 2019 when I had the same problem.

I have received certain fonts over the web, which are not related to other languages or translations for other languages.

The fonts I use are just straight for the English language and are just style differently.

I can respect the attitude of respecting your company, and being a "corporate shill", but since these fonts work in other Adobe programs, the question becomes what is different in Photoshop, than in let's say, inDesign?  Yes, I know the differences is a sense, but what would be the difference in programming?  What would trigger one and not the other.... Although I haven't used inDesign 2020 yet... I used it last month, and I will be using it this month...  so it will be interesting to see what changes the latest updates have done.

I think most of my fonts are either TTF or OTF.

I will run the script you suggest and see what happens.

Thank you and I hope to hear from you again.
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Doug Ford

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HI David -

I ran the Font test and had a chance to examine the log file. Here are the basic results:

The number of fonts installed:   790
The number of fonts tested:  790
The number of fonts passed:  790
The number of fonts failed:  0

So what's next?

Thanks.

Doug

(Edited)
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David, Official Rep

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Hi Doug,
Well, the Tech Support guy in me says, "what?  That should've totally solved your problem...!" but the QE says, "hmm, that's really strange.  You're encountering a novel problem." 

So, the language associated with a bogus font isn't the problem.  It's how it was setup to work with the language that could be problematic.  I've seen quite a number of Arabic and Hebrew fonts that were hacked up in order to work -- such legacy fonts don't run well these days and these problems happen more frequently with "work-horse" fonts that are specific to a region but not used globally (so the bugs remain local and undiscovered).  I've also heard of such problems with user-created fonts for Klingon, Norse Runes, or Tolkein Elvish and the like.
Have you tried to trash both your font caches anyway?  I'll admit that it's more of a hunch, but it's a thought.
Unfortunately, if none of those steps work, this would mean that if you're hanging when you access fonts, you have one (or more!) that are corrupt but subtly so.  I know it's not what you want to hear, but in this case, the easiest thing to do is disable half your fonts (such as your OS ones!) and see if the problem is gone.  Then add fonts back until the problem returns and you'll find the culprit.  I'd be VERY CURIOUS which font you come up with -- would you mind sharing?
Thanks,David
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Doug Ford

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Hi David -

I will do some trouble shooting.

I don't have Klingon, but I do have a few Federation based scripts... ;-)

Ok, I will start with clearing out both caches, and see what happens.

I will then disable a number of fonts, and re-enable them until something breaks.

For a windows machine, do you know the easiest way to disable fonts?

I will share my results.

The one thing that is curious is what changed in PS that is making it act like this.  I've had most, if not all of these fonts for several years now. And the only ones that I have added recently are Adobe based ones.

But I will start my research in a few... just finishing up my work day. 

Thanks

Doug
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Doug Ford

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Hi David -

How can I disable fonts without uninstalling them?
And how should I know which ones to disable considering that some of the Adobe fonts are specialized in their purpose... such as ZWAdobeF.


Thanks

Doug
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David, Official Rep

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Howdy Doug,

On Windows, you need to uninstall them.  Sorry.  8-(

I wouldn't worry about any font that's not user-facing.  All fonts that ship with the OS and with the app are good, although, it could be a font file itself became corrupt and that's the source.  While it's possible that non-user-facing fonts could become corrupt, it's not likely -- in more than 20 years, I've actually never encountered a single case!

I'll be honest; you're in the minority by far.  Probably 98% of the time, flushing both caches solves problems like the one you're facing.  I'm optimistic, but I want to also set expectations that something went really wrong on your machine or with your install.

Oh, yeah, and trekkie here too, but most sci-fi / fantasy fonts you can get online are terrible.  The FIRST thing I'd do if this were me would be to isolate ALL my 3rd party, non-foundary fonts.  If the problem persisted, the SECOND thing I'd do would be to remove all non-OS / non-Adobe fonts -- if you still have a problem in this state, either a font or your install is bad.  Then I'd add my fonts back in chunks to find the problem one.

Not ideal, but it works...

Thanks,
David
(Edited)
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Doug Ford

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Hi David -

Ok... it looks like everything is working now.

Here's the steps that I took to resolve the issue.

1) I sorted the list of fonts by Foundary.
In my mind I had 3 categories (I wanted to break it down into small chunks):
Blank.
Fonts with Foundries before the Microsoft list (figuring those would be required by the system.)
Fonts after the MS fonts.

2) I copied the fonts over to 3 new directory structures.

3) I Deactivated all Adobe Fonts from CC.

4) I deleted all of my "freebies".

5) Rebooted, Cleared the caches, loaded PS, and the computer still froze.

6) I deleted everything from the 2nd category.

7) Rebooted, Loaded PS, and the computer still froze.

8) I deleted everything from the 3rd category, only leaving the system fonts, or fonts that I couldn't delete.

9) Rebooted, Loaded PS, and everything started working.

10) I started reinstalling the fonts from the 3rd category in groups.
For Example: I would load all files starting with A through D.

11) I would just load up PS, test it, and see what would happen.
PS worked.

I repeated steps 10 & 11, over and over again... Stopping and restarting PS...
and everything worked.

I eventually went through all the files, including my freebies, and everything is now working.

The short version of the fix:  Copy all fonts out of the Windows/Fonts directory to a new directory.

Delete the Fonts from the Windows/Fonts list.

Clear the caches.

Reboot.

Reload the fonts a little at a time, load PS and test along the way, and see if there are any bad fonts.  Unload PS.

Rinse & repeat the previous step until a failure occurs or all the fonts are reloaded.

So, that's my story and my work from last night.

I hope this helps in the future.

Thanks

Doug