Photoshop cc2017 not opening

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  • Updated 9 months ago
Hi, Photoshop cc2017 is no longer opening on my computer. I have uninstalled and reinstalled twice same message comes up saying Bed image, Photoshop cc2017\icumv40.dl is either not designed to run on windows or it contains an error. Error status 0xc0000020. Any ideas?? 
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Leah Murray

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Posted 11 months ago

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Photoshop

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First, MAKE SURE you have your Photoshop info. Your serial number, Adobe login, etc.

Then, get Appcleaner! It's not a program and I've used it a lot on my mac. But they also have a version for Windows. It takes everything from deleted programs that's left behind on your computer and cleans it out. It's honestly great, and will not mess up your computer. I promise.

Here's a video on how to use it for a Mac:
https://www.youtube.com/watch?v=DStnvQZ7aL8  (Skip to 1:03)

Since you didn't state if you have a Mac or a PC, here's the links for both:
Mac: https://appcleaner.en.softonic.com/mac/download
PC using Windows: https://appcleaner.en.softonic.com/download

If you have a PC, I really can't see the process being too much different from the Mac, so still watch the video. I promise this works.

Please let me know if you have any questions or if this helped you at all :)
(Edited)
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Hannah Nicollet, Official Rep

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Were you able to get this resolved Leah?